Video and voice calls for SIP accounts are not possible (grayed out)

[Thomas Wolfe]

Binary package hint: empathy

I'm trying to set up Empathy 2.30.0.1 on Ubuntu 10.04 with my SIP account on iptel.org.

The account is created - REGISTER/PUBLISH - goes success.

But I can't make any call!

If I do "Ctrl+M" == "New Call", in the drop down list for "Account" - the SIP iptel account is not possible to select - it's grayed out (google and facebook accounts are selectable though).

The SIP account is selectable only for chat ("Ctrl+N") - not for audio/video call.

I do recall being able to make and receive calls in 9.10 with empathy, so I believe there is a regression.

I tried installing telepathy-sofiasip and restarting empathy but that did not solve the issue.

Also, adding a contact to the account (<email address hidden>) and then right clicking on that contact also only shows "chat" but "audio call" and "video call" are grayed out.

[Crank (lordcrank)]

Same issue using gizmo5. Have tried installing telepathy-sofiasip libtelepathy-farsight0 and python-tpfarsight, no effect.

[SiB (przysowa)]

I publish this bug @ https://bugzilla.gnome.org/show_bug.cgi?id=617754

I'll hope it's help.

[Omer Akram (om26er)]

SiB that is really helpful :)

[kapetr (kapetr)]

Why Incomplete ?!

[SiB (przysowa)]

Hmm, I give answer as comment without changing status, still is NEEDINFO.
Maybe I must change it to UNCONFIRMED? but I know that I not change it to RESOLVED :) jet.
Maybe anyone developer not check this case.

If anyone know what do next on my side, please help me with Remote Bug 617754.

[Brian Curtis (bcurtiswx)]

As per upstream. Marking as invalid.

"Guillaume Desmottes [empathy developer] 2010-05-10 13:41:17 UTC

Thanks for the info.

The first account you created (the one connecting) uses the wrong protocol
(that's telepathy-haze's simple implementation that we should remove from
Empathy as it doesn't work pretty well).

You should be able to connect using the second account. If you can't I suggest
you to open a telepathy-sofiasip bug on bugs.freedesktop.org and attach
tp-sofiasip logs.

Anyway, once you'll have connected your SIP account, you'll still won't be able
to add contacts (because tp-sofiasip doesn't support roster) but you should be
able to call contacts from the "New Call" menu."

[Aravind R (aravindragunathan)]

I have Empathy on Ubuntu 10.04
I have tried logging into a Gizmo5 account and yet unable to make Voice Calls. Voice Call menu for the SIP id is still greyed out.
I tried updating the client and the telepathy-sofiasip libraries yet unable to make voice/video calls.

[SiB (przysowa)]

Aravind R:
Please let fill all configuration as I? Please compare with this:
http://pokazywarka.pl/bug617754/#zdjecie508551
Transport as UDP!!

I can now connect to my SIP account.
Necessery I cannot speak with other person, BUG: https://bugs.freedesktop.org/show_bug.cgi?id=28147

[sanjulive (sanjulive)]

I have to agree with SiB completely. After installing telepathy-sofiasip and keeping the same settings as mentioned in SOLVED section of http://pokazywarka.pl/bug617754/#zdjecie508551, I am able to make my voip account with voipbuster.com work.

In addition to that, I realised you can actually make and receive calls if you put in the STUN server name, in my case it was stun.voipbuster.com; though I have to say that, the whole SIP experience with empathy is far not stable.

At least in my case, I have had to restart empathy several times, so that I will get the incoming calls from the voipbuster client installed on a windows pc. Other times, the I couldn't hear anything from the caller, sometimes the caller couldn't hear anything from my side. I am not sure, whether this was due to the buggy voipbuster client!