ubuntu one does not connect, even if I set the automatic connection at start up.

[alessio]

Binary package hint: ubuntuone-client

even if I set the automatic connection at start up, ubuntu one does not connect.
the icon show that the connection is estabilished, but when I go to "open folder" i see that the caption of the button is "connect"
and, obviously, is not done the update.

ProblemType: Bug
.home.alessio..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 0
 on = False
.home.alessio..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: amd64
CheckboxSubmission: 1674eb450f20707a6395bd175d98b0b0
CheckboxSystem: 0531969bcfd4f03af7405c98dc94a948
Date: Fri Apr 23 18:21:43 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: fglrx
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-21.59-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-21-generic x86_64

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[alessio (alessiosaggiomo)]

Hi Mitch, today, for the first time, ubuntu one is connected properly!
the next time that I'll have this problem, I follow your procedure to
help you to solve this bug. (or do you think that I have follow,
however, your procedure now?)
anyway, I hope that this problem does not recur anymore.

have a good day.

Alessio

Il giorno sab, 24/04/2010 alle 04.24 +0000, Mitch Towner ha scritto:
> I'm sorry to hear Ubuntu One is not working properly for you. If you
> would like to help debug the problem that would be greatly appreciated.
> You can do the following in order to provide important details that will
> help determine the root cause of this issue.
>
> 1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
> 'Quit'
>
> 2) Open Applications->Accessories->Terminal, then run the command:
> mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log
>
> 3) Run the following in the Terminal to open/create this file:
> gedit ~/.config/ubuntuone/syncdaemon.conf
>
> #Add the following two (2) lines to this file and save:
> [__main__]
> log_level = DEBUG
>
> 4) Open Ubuntu One Applications->Internet->Ubuntu One
>
> 5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
> Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.
>
> You can attach logs to this bug report by clicking the 'Add Attachment
> or patch' button at the bottom of the page. Thank you for filing this
> bug report and helping to make Ubuntu better.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: New => Incomplete
>

[Mitch Towner (kermiac)]

Hi alessio. I am glad to hear that Ubuntu One is now working for you. It is not necessary for you to follow the instructions in comment #2 if everything is working as expected. If you experience this issue again, please feel free to re-open this bug report.

This bug report is being closed due to your last comment regarding this being fixed with an update or configuration change. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.