empathy doesn't appear to reconnect after VPN disconnection

[Damien Mead-Smith]

Binary package hint: empathy

Ubuntu Lucid Lynx 10.04 Beta2 (updated as of Mon 19th April 2010 ~10:00am). When connecting to or disconnecting from a VPN (mine uses the remote server as default route) the empathy connection is lost , though the task bar doesn't report this and the status remains as online. This happens even in mid-conversation.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: empathy 2.30.0.1-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
Architecture: i386
Date: Mon Apr 19 12:35:58 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy

[Kevin Pattison (kevpatts)]

This bug also exists in package: 2.30.1-0ubuntu1 in the full release version of Ubuntu Lucid Lynx 10.04 LTS.

[Omer Akram (om26er)]

I dont know anything about VPN. Can you please explain it in simple words so that I could open an upstream bug report for this and also step to reproduce would be great. (but I dont have VPN)

[Damien Mead-Smith (damien-j-s)]

Sadly, I can no longer test this issue as VPN no longer works for me.
Previously however I was connecting to a VPN using the ubuntu network icon.
Empathy connections would continue when the VPN was connected, but on
disconnecting the connection would appear to stay up (i.e. the client would
appear to be logged in) but no further messages could be sent using the MSN
protocol (at least as it's the only one I use).

On 13 June 2010 19:31, Omer Akram <email address hidden> wrote:

> I dont know anything about VPN. Can you please explain it in simple
> words so that I could open an upstream bug report for this and also step
> to reproduce would be great. (but I dont have VPN)
>
> ** Changed in: empathy (Ubuntu)
> Status: New => Incomplete
>
> --
> empathy doesn't appear to reconnect after VPN disconnection
> https://bugs.launchpad.net/bugs/566572
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “empathy” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> Ubuntu Lucid Lynx 10.04 Beta2 (updated as of Mon 19th April 2010 ~10:00am).
> When connecting to or disconnecting from a VPN (mine uses the remote server
> as default route) the empathy connection is lost , though the task bar
> doesn't report this and the status remains as online. This happens even in
> mid-conversation.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: empathy 2.30.0.1-0ubuntu3
> ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-21-generic i686
> Architecture: i386
> Date: Mon Apr 19 12:35:58 2010
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
> ProcEnviron:
> PATH=(custom, user)
> LANG=en_GB.UTF-8
> SHELL=/bin/bash
> SourcePackage: empathy
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/566572/+subscribe
>

[Cristian Bravo (the-mad-one-)]

This happens to me also. And I can add it is not when I disconnect from a VPN, rather than when I connect to it. It may be important that is a VPNC (IPSec) VPN.

As Damien pointed out, Empathy appears as "connected", although no messages come in nor out. Additionally, if one tries to disconnect and reconnect, it takes a long time and finally fails.

The steps to reproduce it are:

1.- Connect to Empathy and log in to any account.
2.- Connect to VPN.
3.- Send a message or try to receive one. Empathy no longer function.

[Markus (markusb)]

I have the same problem too, but no need for a VPN:
- Start Empathy (I have a gtalk account)
- Confirm that you are online (Two green dots in the status bar, one for empathy and one in the new 10.4 panel thingy)
- Disconnect from the network
- Verify that your network is gone (for example browsing does no longer works)
- Observe that the two status icons are still green (Connected with no network ???)
- Click on the green Empathy icon -> Contact list shows
- Double Click on a contact shown as online -> Chat window shows
- Chat -> Chatting seems to work
- Connect to network again -> Empathy shows 'Disconnected' - 'Connected' in the chat window

-> It looks to me like Empathy does not get it that it looses the network when the network goes, only when it reconnects

[Brian Curtis (bcurtiswx)]

Markus, thanks for the update. What version of empathy are you running?

[Omer Akram (om26er)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME.

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

[Bilal Shahid (s9iper1)]

natheer are you having this bug ??

[nana.becker (nana.becker)]

yeah man i was having this issue , when i was connecting to my office the
empathy does not reconnect. i have formatted my pc now , but this was the
issue in that time .

On Thu, Jan 19, 2012 at 8:33 AM, Muhammad bilal shahid
<email address hidden>wrote:

> natheer are you having this bug ??
>
> ** Changed in: empathy (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/566572
>
> Title:
> empathy doesn't appear to reconnect after VPN disconnection
>
> Status in “empathy” package in Ubuntu:
> Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> Ubuntu Lucid Lynx 10.04 Beta2 (updated as of Mon 19th April 2010
> ~10:00am). When connecting to or disconnecting from a VPN (mine uses
> the remote server as default route) the empathy connection is lost ,
> though the task bar doesn't report this and the status remains as
> online. This happens even in mid-conversation.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: empathy 2.30.0.1-0ubuntu3
> ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-21-generic i686
> Architecture: i386
> Date: Mon Apr 19 12:35:58 2010
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
> ProcEnviron:
> PATH=(custom, user)
> LANG=en_GB.UTF-8
> SHELL=/bin/bash
> SourcePackage: empathy
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/566572/+subscriptions
>

--
*Thanks

Natheer Al-Maathidy*

[Bilal Shahid (s9iper1)]

" but this was the issue in that time "
can you check it now with the empathy 3.3.4

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]