BBC iplayer will not work in 10.4

[Paul Saunders]

Binary package hint: firefox

[content does not seam to be working] is the report within the flash player after it finds the site, then fails to open it.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 3.6+nobinonly-0ubuntu6
ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
Uname: Linux 2.6.32-17-generic i686
Architecture: i386
Date: Tue Mar 30 09:25:34 2010
FirefoxPackages:
 firefox 3.6+nobinonly-0ubuntu6
 firefox-gnome-support 3.6+nobinonly-0ubuntu6
 firefox-branding 3.6+nobinonly-0ubuntu6
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
SourcePackage: firefox

[Orion (jackson-benjamin-d)]

None of the BBC's videos play for me either. I'm using Ubuntu 10.4 x64, Firefox 3.6.3. Opera 10.1 does play this content, however.

[Draycen DeCator (ddecator)]

Thank you for reporting this to Ubuntu. Could either of you please provide us with a specific link that we can try on our systems to see if we can reproduce the bug?

@Paul Saunders
It also looks like you have two different versions of Flash installed. Could you try removing swfdec-mozilla and see if it starts to work for you? The two versions installed on your system may be conflicting with one another.

[Orion (jackson-benjamin-d)]

Hi, Draycen.

This link won't play for me in Firefox:

http://news.bbc.co.uk/2/hi/science_and_environment/10088502.stm
(mole rat science video)

It looks like I was wrong last night when I said "none" of the BBC's videos play for me. This morning, I find that several do play. For instance this one will:

http://news.bbc.co.uk/2/hi/in_depth/8665145.stm
(Greek austerity measures)

I've tried these with Adblock Plus on and off and it does not seem to make a difference. Let me know if I can provide any more specific information.

[Paul Saunders (saunders8669)]

Hi,

the main problem I had was with the iplayer itself
http://www.bbc.co.uk/iplayer/

but since the lat set on updates, it has been fine in firefox and chrome.

keep up the very very good work.

Paul

On 6 May 2010 14:33, Orion <email address hidden> wrote:
> Hi, Draycen.
>
> This link won't play for me in Firefox:
>
> http://news.bbc.co.uk/2/hi/science_and_environment/10088502.stm
> (mole rat science video)
>
> It looks like I was wrong last night when I said "none" of the BBC's
> videos play for me.  This morning, I find that several do play.  For
> instance this one will:
>
> http://news.bbc.co.uk/2/hi/in_depth/8665145.stm
> (Greek austerity measures)
>
> I've tried these with Adblock Plus on and off and it does not seem to
> make a difference.   Let me know if I can provide any more specific
> information.
>
> --
> BBC iplayer will not work in 10.4
> https://bugs.launchpad.net/bugs/551513
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> [content does not seam to be working] is the report within the flash player after it finds the site, then fails to open it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: firefox 3.6+nobinonly-0ubuntu6
> ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
> Uname: Linux 2.6.32-17-generic i686
> Architecture: i386
> Date: Tue Mar 30 09:25:34 2010
> FirefoxPackages:
>  firefox 3.6+nobinonly-0ubuntu6
>  firefox-gnome-support 3.6+nobinonly-0ubuntu6
>  firefox-branding 3.6+nobinonly-0ubuntu6
>  abroswer N/A
>  abrowser-branding N/A
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> ProcEnviron:
>  LANG=en_GB.utf8
>  SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/551513/+subscribe
>

[Orion (jackson-benjamin-d)]

I'm not in the UK so I can't watch any of the TV programs in Paul's link, but I get a message saying I can listen to radio broadcasts. Clicking on the "radio" link at the top (http://www.bbc.co.uk/iplayer/radio) I get a load of options. They all load up with a "Click here to play" button but... never play.

The same links play just fine in Opera 10.1, so I don't know if this is a Firefox, Ubuntu, or BBC problem.

[Paul Saunders (saunders8669)]

there was a bbc problem a few weeks ago, there does not seam to be a
problem now (also try the chrome on ubuntu it works well with bbc
iplayer)

Paul

On 6 May 2010 20:13, Orion <email address hidden> wrote:
> I'm not in the UK so I can't watch any of the TV programs in Paul's
> link, but I get a message saying I can listen to radio broadcasts.
> Clicking on the "radio" link at the top
> (http://www.bbc.co.uk/iplayer/radio) I get a load of options.  They all
> load up with a "Click here to play" button but... never play.
>
> The same links play just fine in Opera 10.1, so I don't know if this is
> a Firefox, Ubuntu, or BBC problem.
>
> --
> BBC iplayer will not work in 10.4
> https://bugs.launchpad.net/bugs/551513
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> [content does not seam to be working] is the report within the flash player after it finds the site, then fails to open it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: firefox 3.6+nobinonly-0ubuntu6
> ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
> Uname: Linux 2.6.32-17-generic i686
> Architecture: i386
> Date: Tue Mar 30 09:25:34 2010
> FirefoxPackages:
>  firefox 3.6+nobinonly-0ubuntu6
>  firefox-gnome-support 3.6+nobinonly-0ubuntu6
>  firefox-branding 3.6+nobinonly-0ubuntu6
>  abroswer N/A
>  abrowser-branding N/A
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> ProcEnviron:
>  LANG=en_GB.utf8
>  SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/551513/+subscribe
>

[Draycen DeCator (ddecator)]

@Orion
Does the media load but not respond to you clicking play?

[Orion (jackson-benjamin-d)]

That is what it seems like to me. The buttons on the player even exhibit a
mouse-over effect as it if is working, but clicking results in nothing.

On Thu, May 6, 2010 at 5:25 PM, Draycen DeCator <email address hidden> wrote:

> @Orion
> Does the media load but not respond to you clicking play?
>
> --
> BBC iplayer will not work in 10.4
> https://bugs.launchpad.net/bugs/551513
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> [content does not seam to be working] is the report within the flash player
> after it finds the site, then fails to open it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: firefox 3.6+nobinonly-0ubuntu6
> ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
> Uname: Linux 2.6.32-17-generic i686
> Architecture: i386
> Date: Tue Mar 30 09:25:34 2010
> FirefoxPackages:
> firefox 3.6+nobinonly-0ubuntu6
> firefox-gnome-support 3.6+nobinonly-0ubuntu6
> firefox-branding 3.6+nobinonly-0ubuntu6
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> ProcEnviron:
> LANG=en_GB.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/551513/+subscribe
>

[Draycen DeCator (ddecator)]

@Orion
Can you take a look at bug 410407 and try workaround #3 to see if it resolves that issue for you?

[Orion (jackson-benjamin-d)]

Thanks. I followed suggestion 3 and added the line "export
GDK_NATIVE_WINDOWS=1" to the file
"/usr/lib/nspluginwrapper/i386/linux/npviewer". Now clicking on the program
causes time placement bar at the bottom to move as if the file were playing,
but there is no sound. Also, in the middle of the player the transparent
sound icon pulses. Every once in a while my speakers make a brief cracking
sound but otherwise nothing happens.

On Thu, May 6, 2010 at 8:15 PM, Draycen DeCator <email address hidden> wrote:

> @Orion
> Can you take a look at bug 410407 and try workaround #3 to see if it
> resolves that issue for you?
>
> --
> BBC iplayer will not work in 10.4
> https://bugs.launchpad.net/bugs/551513
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> [content does not seam to be working] is the report within the flash player
> after it finds the site, then fails to open it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: firefox 3.6+nobinonly-0ubuntu6
> ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
> Uname: Linux 2.6.32-17-generic i686
> Architecture: i386
> Date: Tue Mar 30 09:25:34 2010
> FirefoxPackages:
> firefox 3.6+nobinonly-0ubuntu6
> firefox-gnome-support 3.6+nobinonly-0ubuntu6
> firefox-branding 3.6+nobinonly-0ubuntu6
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> ProcEnviron:
> LANG=en_GB.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/551513/+subscribe
>

[Orion (jackson-benjamin-d)]

Update: Workaround 3 DOES work. I am having other sound problems in
Kubuntu, it seems. Switching back to Gnome and trying the BBC iPlayer again
everything comes through loud and clear. Thanks.

On Thu, May 6, 2010 at 8:15 PM, Draycen DeCator <email address hidden> wrote:

> @Orion
> Can you take a look at bug 410407 and try workaround #3 to see if it
> resolves that issue for you?
>
> --
> BBC iplayer will not work in 10.4
> https://bugs.launchpad.net/bugs/551513
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> [content does not seam to be working] is the report within the flash player
> after it finds the site, then fails to open it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: firefox 3.6+nobinonly-0ubuntu6
> ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
> Uname: Linux 2.6.32-17-generic i686
> Architecture: i386
> Date: Tue Mar 30 09:25:34 2010
> FirefoxPackages:
> firefox 3.6+nobinonly-0ubuntu6
> firefox-gnome-support 3.6+nobinonly-0ubuntu6
> firefox-branding 3.6+nobinonly-0ubuntu6
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> ProcEnviron:
> LANG=en_GB.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/551513/+subscribe
>

[Draycen DeCator (ddecator)]

I'm closing this report since the problem seems to be resolved for you both. Please continue to let us know about any issues you encounter!

[Orion (jackson-benjamin-d)]

Thanks. You guys are awesome!

On Sun, May 9, 2010 at 9:47 PM, Draycen DeCator <email address hidden> wrote:

> I'm closing this report since the problem seems to be resolved for you
> both. Please continue to let us know about any issues you encounter!
>
> ** Changed in: firefox (Ubuntu)
> Status: Incomplete => Invalid
>
> --
> BBC iplayer will not work in 10.4
> https://bugs.launchpad.net/bugs/551513
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Invalid
>
> Bug description:
> Binary package hint: firefox
>
> [content does not seam to be working] is the report within the flash player
> after it finds the site, then fails to open it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: firefox 3.6+nobinonly-0ubuntu6
> ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
> Uname: Linux 2.6.32-17-generic i686
> Architecture: i386
> Date: Tue Mar 30 09:25:34 2010
> FirefoxPackages:
> firefox 3.6+nobinonly-0ubuntu6
> firefox-gnome-support 3.6+nobinonly-0ubuntu6
> firefox-branding 3.6+nobinonly-0ubuntu6
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> ProcEnviron:
> LANG=en_GB.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/551513/+subscribe
>