Unable to mount Not Authorized

[Terry Saunders]

Binary package hint: mountmanager

I just installed the latest kernel this morning and now I am unable to mount any drives.

[Chris Duffin (christopher-duffins)]

What type of drives are we talking about?

All drives on the system (seems unlikely if you can boot into GDM) or just USB drives / CD drives etc etc

[Terry Saunders (tsaunders)]

This was my SD Card and my Windows 7 partition. I am able to do other stuff on the computer.

I rebooted the machine, which I had to do a hard reboot because Restart and Shutdown would only log me off and now everything seems to be working fine.

[Thomas W (vorduga)]

I have a similar problem, I cannot access my external USB hard drive, or my Windows 7 partition. Sometimes rebooting fixes the problem, sometimes not.

[Vladev (emil-vladev)]

Same here with my SD card.

[Scudmarx (darth-dunk)]

Same, with my USB memory stick.

[Simon (simon1977)]

This works for me:

sudo users-admin

wait a moment (window maybe grey initially)

click you account

Advanced settings -> User Privileges -> Tick check box: Mount user-space filesystems (FUSE)

[jnns (jnns)]

I'm allowed to mount user-space filesystems but nonetheless I'm not able to mount via nautilus nor palimpset. Still getting "not authorized".

[Jeremy Foshee (jeremyfoshee)]

Hi Terry,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 550838

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Cory Tucker (cory-tucker)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cory 1555 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfbff8000 irq 22'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,1458a002,00100001'
   Controls : 40
   Simple ctrls : 22
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=a773d06e-d5a6-4c40-8b99-3f46842fa78f
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P55-USB3
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-25-generic root=UUID=b67c9d71-ca16-40d7-aa60-fb553426a479 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-25.44-generic 2.6.32.21+drm33.7
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:

Tags: lucid filesystem regression-update needs-upstream-testing
Uname: Linux 2.6.32-25-generic x86_64
UserGroups: adm admin audio cdrom dialout fuse lpadmin nopasswdlogin plugdev sambashare vboxusers video
dmi.bios.date: 12/24/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F2
dmi.board.name: P55-USB3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF2:bd12/24/2009:svnGigabyteTechnologyCo.,Ltd.:pnP55-USB3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP55-USB3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P55-USB3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

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[Cory Tucker (cory-tucker)]

As you can tell, I just ran the "appport-collect" command mentioned above. While I am not the reported of this bug, it is affecting me. FWIW, this just started happening within the past two months (as that is the last time I tried and succeeded to mount this drive; an SD memory card inserted into a card reader). I could probably tell you what packages I have updated since then if anyone knows of a quick way to view that.

[Jim Petersen (jpeter20)]

I also have made sure I am allowed to mount FUSE file systems in the permissions dialog. This "not authorized" error appears at random times. It will never clear on its own without a reboot. After rebooting, I may or may not be able to auto-mount an external USB drive. I can always use a "mount" command as root and that succeeds. So this appears to be a problem with the auto-mounter process, whatever that is, and permissions. This is in Ubuntu 10.04. I have seen recommendations to update to the latest Ubuntu. Shouldn't 10.04 be made to work properly, since it is an LTS version?

More information: (1) The problem happens for me in both GNOME and LXDE desktops. (2) An Ubuntu Forums recommendation was to install package "pysdm" to manually mount the USB drives. That works. What doesn't work is automatic mount for the user when plugging in a USB device--"not authorized" pops up. (3) This problem has been occurring for me for at least 6 months, and doesn't seem to be solved by any package updates I download. (I keep my system current with updates.) I was previously running Ubuntu 9.04 and never had any issues at all with auto-mount permission problems.

[Peter da Silva (resuna)]

I am having this problem with a fresh install of 10.04, fully updated. This problem ALWAYS occurs. Rebooting doesn't fix it. I have all permissions set in my account. I can't mount anything or reboot from the GUI, I have to su and do it from the command line.

[mrmikefm (mrmikefm)]

I am having the same problems as Peter. I am however remoting into my Ubuntu workstation. I think if I do it directly it all works. At least the last time I tried it did. I will try again in a little bit.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Deepak Kumar Vasudevan (deepak-vasudevan)]

I am getting this same problem.

[Deepak Kumar Vasudevan (deepak-vasudevan)]

I am not able to submit to the bug as apport throws the following error:

You are not the reporter or subscriber of this problem report, or the report is a duplicate or already closed.

Please create a new report using "apport-bug".