Thunderbird crashes with segfault

[Alberto Leva]

Binary package hint: mozilla-thunderbird

Today thunderbird (1.5.0.5) stopped working; seems to have happened after a routine update via the update manager (I am using ubuntu 6.06).
Launching mozilla-thunderbird in a terminal produces the following:

DOUBLE-CLICK: 400 --> -1 THRESHOLD: 8 --> -1 /usr/lib/mozilla-thunderbird/run-mozilla.sh: line 131: 7745 Segmentation fault "$prog" ${1+"$@"}

Tried to reinstall. No way.
I saw other similar reports, but either quite old, or referring to 'random' crashes, while in my case thunderbird simply won't start.
Can somebody help?

[John Vivirito (gnomefreak)]

Thanks for your bug report. Could you please try to obtain a
backtrace by following the instructions on
       http://wiki.ubuntu.com/DebuggingProgramCrash.
This will greatly aid us in tracking down your problem.

[Dean Sas (dsas)]

could you produce and attach a backtrace following the instructions at https://help.ubuntu.com/community/DebuggingProgramCrash ?

[Alberto Leva (leva)]

Did not found a 1.5.0.5 deb with dbg info, nor a 1.6.0.5 source distribution to build the debs myself (advice is welcome).
I attach a tar.gz with the valgrind and strace logs.
Hope this helps. In the opposite case, just ask (and take into account I am not an expert).
Thanks in advance

[Alberto Leva (leva)]

Correction: ...nor a 1.5.0.5 source distribution...
Sorry for the (end-of-a-long-day) typo.
Thanks again.

[Alberto Leva (leva)]

Additional info: tried downgrading to thunderbird 1.5.0.2, same situation (segfault at startup). Does this mean something?
By the way, are the logs I posted yesterday enough, or do you need something else? Sorry for insisting, but having the mail down is quite big a problem for me...
Thanks

[Dean Sas (dsas)]

Inside a terminal can you try running mozilla-thunderbird -profilemanager and creating a new profile to check whether or not it's an issue with your profile?

To get a debug package you'll need to add a deb-src line to your sources.list.

Add this line to /etc/apt/sources.list:
deb-src http://security.ubuntu.com/ubuntu dapper-security main restricted

then run apt-get update, beforegetting the source package.

[Alberto Leva (leva)]

It is not a profile issue (tried your suggestion, same result).
I got the debug package, installed and tried to gdb, but that's what I got (see below). In fact I saw that /usr/bun/mozilla-thunderbird is a script, not an executable.
Any suggestion? (sorry, as I said I am not an expert...)

--------------------------------------------------------------------------

root@lap-leva:/home/leva# debi mozilla-thunderbird*.changes
(Reading database ... 141633 files and directories currently installed.)
Preparing to replace mozilla-thunderbird 1.5.0.5-0ubuntu0.6.06 (using mozilla-th underbird_1.5.0.5-0ubuntu0.6.06_i386.deb) ...
Unpacking replacement mozilla-thunderbird ...
Preparing to replace mozilla-thunderbird-inspector 1.5.0.5-0ubuntu0.6.06 (using mozilla-thunderbird-inspector_1.5.0.5-0ubuntu0.6.06_i386.deb) ...
Unpacking replacement mozilla-thunderbird-inspector ...
Preparing to replace mozilla-thunderbird-typeaheadfind 1.5.0.5-0ubuntu0.6.06 (us ing mozilla-thunderbird-typeaheadfind_1.5.0.5-0ubuntu0.6.06_i386.deb) ...
Unpacking replacement mozilla-thunderbird-typeaheadfind ...
Preparing to replace mozilla-thunderbird-dev 1.5.0.5-0ubuntu0.6.06 (using mozill a-thunderbird-dev_1.5.0.5-0ubuntu0.6.06_i386.deb) ...
Unpacking replacement mozilla-thunderbird-dev ...
Setting up mozilla-thunderbird (1.5.0.5-0ubuntu0.6.06) ...

Setting up mozilla-thunderbird-inspector (1.5.0.5-0ubuntu0.6.06) ...
Setting up mozilla-thunderbird-typeaheadfind (1.5.0.5-0ubuntu0.6.06) ...
Setting up mozilla-thunderbird-dev (1.5.0.5-0ubuntu0.6.06) ...

root@lap-leva:/home/leva# gdb mozilla-thunderbird 2>&1 | tee gdb-mozilla-thunderbird.txt
GNU gdb 6.4-debian
Copyright 2005 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB. Type "show warranty" for details.
This GDB was configured as "i486-linux-gnu"..."/usr/bin/mozilla-thunderbird": not in executable format: File format not recognized

(gdb) handle SIG33 pass nostop noprint
Signal Stop Print Pass to program Description
SIG33 No No Yes Real-time event 33
(gdb) set pagination 0
(gdb) run
Starting program:
No executable file specified.
Use the "file" or "exec-file" command.
(gdb)

[John Vivirito (gnomefreak)]

Im sorry you need to do an strace. backktrace isnt gonna work because thnderbird doesnt have a gdb file. Please provide a strace if you can.

[John Vivirito (gnomefreak)]

Please ignore last statement by me. please run mozilla-thunderbird --debug and attach the file to this bug please. Thank You.

[Alberto Leva (leva)]

Here is the backtrace, hope I did id correctly (otherwise just tell me); btw, there is a strace log in the post of 2006-07-31 17:35:45 UTC. Thanks.

[oranged (jasonredfern)]

I am having the same issue. The linuxq thread:

http://www.linuxquestions.org/questions/showthread.php?t=141115

makes reference to the java plugin causing the crash.

[oranged (jasonredfern)]

In addition to above, downgrading to 1.5.0.2-0ubuntu2 works until this bug is fixed.

[Stéphane Chambrin (superstepho)]

Hi,

I experience the same segmentation fault problem (Thunderbird 1.5.0.5, kubuntu 6.06). It occurs when I open some emails (not all, but the same e-mails will always make Thunderbird crash).

The attached file is an e-mail that make Thunderbird crash.

[Stéphane Chambrin (superstepho)]

Additional information: it seems that the crash occurs when I try to display an e-mail using some Microsoft font, such as Verdana or Times New Roman.

I installed these them using the KDE install font feature from a copy of the fonts from my Windows Xp partition.
The fact is (I've just checked it), these fonts don't appear in OpenOffice although I can use them for my KDE menus, windows, and so on.

[Stéphane Chambrin (superstepho)]

A last word (yes I know, I should have made tried to post only one comment with all this), to solve the problem I had 2 solutions:

1) In Thunderbird menu: Edit/Prefrences/Display/Fonts, uncheck "allow to use other fonts" -> the catch is that all emails will use your default fonts.

2) uninstall MS fonts (K menu/system parameters/system administration/Font installer)

I've chosen the second option, since I believe that the fonts might not have a totaly compatible format...

[John Vivirito (gnomefreak)]

Alberto Leva is this still a problem for you? Please check without any extras installed in thunderbird and let us know if it still happens.

[Alberto Leva (leva)]

First, sorry for the silence of the last weeks.
Some days after my last post I simply did a Dapper clean install, and
that (quite obviously) fixed it all.
I have in some sense to apologise for this, since I am not in the
position to perform further checks reliably, but I hope you will
understand that I could not sustain the "crashing thunderbird" condition
anymore.
Thank you for your efforts and help.
Sincerely,

Alberto

John Vivirito wrote:
> Alberto Leva is this still a problem for you? Please check without any
> extras installed in thunderbird and let us know if it still happens.
>
>

[John Vivirito (gnomefreak)]

Is anyone still having this issue in dapper with mozilla-thunderbird 1.5.0.7-0ubuntu0.6.06.

[tonico (tonico)]

Yes, I'm still having this issue with mozilla-thunderbird 1.5.0.7-0ubuntu0.6.06:

tonico@Nucleus:~$ mozilla-thunderbird
DOUBLE-CLICK: 400 --> -1 THRESHOLD: 8 --> -1 /usr/lib/mozilla-thunderbird/run-mozilla.sh: line 131: 19721 Segmentation fault "$prog" ${1+"$@"}

It doesn't crash directly on startup, only if I click on emails, I believe only with HTML-emails.

If I uncheck "allow to use other fonts" as described by Stepho then Thunderbird doesn't crash.

[Quellyn L Snead (quellyn)]

Hi,

I'm seeing something like this as well. Every time I log into thunderbird and click the "Get Mail" button, the program crashes with a segfault. So far, it is 100% reproducible. Turning off the "allow other fonts" feature doesn't seem to help.

Attaching strace and valgrind info.
q

[André FL Ribeiro (andre-fl-ribeiro)]

its hapening on edgy also with ubuntu 6.10 and mozilla-thunderbird 1.5.0.7-0ubuntu1

OUTPUT:

flai@flai-desktop:~$ mozilla-thunderbird
DOUBLE-CLICK: 400 --> -1 THRESHOLD: 8 --> -1 Segmentation fault (core dumped)

[seldon7 (ubuntu-pengo)]

i confirm this happens with me as well. thunderbird as of this version just crashes as soon as it starts with the same crash output as above.

A lot of people are complaining about this in Bug #63653

[John Vivirito (gnomefreak)]

is this still a problem with latest thunderbird 1.5.0.12?

[offmessage (andy-isotoma)]

John Vivirito wrote:
> is this still a problem with latest thunderbird 1.5.0.12?

Hi there

I'm afraid I've upgraded everything a few times since I reported the
bug. I definitely don't have the issue any more. Sorry I can't be more
specific.

I'm currently on Edgy 32bit, all up to date, with Thunderbird 1.5.0.12
if that helps at all.

Cheers

Andy
--
Isotoma, Open Source Software Consulting - http://www.isotoma.com
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[John Vivirito (gnomefreak)]

Closing this bug, Please reopen this bug if you see the exact same problem with 1.5.0.12 as you did with earlier versions. If you are not they are the same please open a new bug report and we will decide its the same or not. Thank you for help in finding bugs. This problem was most likely fixed in 1.5.0.12.

[Alberto Leva (leva)]

No, it runs.
Sorry for possibly missing some messages on the matter
during the last months.
Regards,

Alberto

PS In case it matters, also upgraded to Feisty in the
meantime...

On Thu, 12 Jul 2007 10:21:13 -0000
  John Vivirito <email address hidden> wrote:
> is this still a problem with latest thunderbird
>1.5.0.12?
>
> --
> Thunderbird crashes with segfault
> https://bugs.launchpad.net/bugs/54663
> You received this bug notification because you are a
>direct subscriber
> of the bug.

[Quellyn L Snead (quellyn)]

No, I haven't experienced any crashes for the last couple of releases.
Must have fixed it!

Q

John Vivirito wrote:
> is this still a problem with latest thunderbird 1.5.0.12?
>
>