Brother MFC-7840W corrupted prints, followed by many blank pages

[Mark Jones]

Binary package hint: cups

I have tested printing in openoffice writer, eye of gnome, and gimp and seems like no matter what program i print from, most of the time, but not always, the first page will print partially and then all of a sudden put black and white lines down the remainder of the page. This is usually followed by blank page after blank page just feeding through. I was told that filing the bug against cups was a way to start because of the problem being across multiple programs.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat: device for MFC-7840W: usb://Brother/MFC-7840W
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: cups 1.3.9-17ubuntu3.7
Papersize: letter
PpdFiles: MFC-7840W: Brother MFC7840W for CUPS
ProcCmdLine: root=UUID=8cdbe9b2-5081-4d1e-b304-52c8d6e963f7 ro quiet splash
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.28-18.60-generic
SourcePackage: cups

[Till Kamppeter (till-kamppeter)]

Can you check whether you still have the problem with Lucid (Live CD)?

[Mark Jones (linuxguy2009-deactivatedaccount-deactivatedaccount-deactivatedaccount)]

I just did a single page test print in Firefox on 9.04 installation that I'm currently running and had the page print out partially and then had a small line of noise and then part of the page was repeated followed by black and white vertical lines accross the width of the page. I'm going to scan the page with the scanner on the same 4in1 printer and upload it and post a link to help diagnose the problem.

I just came back from booting the Lucid Beta 1 Live CD. I only installed the 2 files needed from the Brother Linux Support website. Those are the LPR and CUPS wrapper debs. So I installed both on the live session and tried the same printout and it worked just fine.

I'll post back with a link to the scanned printout.

[Mark Jones (linuxguy2009-deactivatedaccount-deactivatedaccount-deactivatedaccount)]

Link to scanned printout.

http://picasaweb.google.com/lh/photo/LXfFce_niKDvHLx2P_PE6w?authkey=Gv1sRgCKixxsXZ_5WBxAE&feat=directlink

[Till Kamppeter (till-kamppeter)]

OK, then it seems to have get fixed by the many bug fixes which were done in the development cycle for Lucid. Problem for an update for Karmic is only that we do not know which change has fixed the bug.

[Mark Jones (linuxguy2009-deactivatedaccount-deactivatedaccount-deactivatedaccount)]

How does a fix for Karmic or Lucid help in my problem for Jaunty?

[Mark Jones (linuxguy2009-deactivatedaccount-deactivatedaccount-deactivatedaccount)]

Does Fix Released mean that I should expect to see an update for Jaunty in the next few days or just that I'm gonna have to live with it?

[Till Kamppeter (till-kamppeter)]

"Fix Released" means that the problem is solved in the current version under development, Lucid.

Sorry, I did not see that you were still under Jaunty. In that case perhaps an upgrade to Karmic can already help, so that you do not need to wait for Lucid on April 29.

[Mark Jones (linuxguy2009-deactivatedaccount-deactivatedaccount-deactivatedaccount)]

Eeek no way man 9.10 was way too buggy for all 3 machines that I tested it
on, even with current updates. Stuff like this makes me think about going
back to debian. Not being able to print sucks.

On Sat, Mar 27, 2010 at 8:07 AM, Till Kamppeter <email address hidden>wrote:

> "Fix Released" means that the problem is solved in the current version
> under development, Lucid.
>
> Sorry, I did not see that you were still under Jaunty. In that case
> perhaps an upgrade to Karmic can already help, so that you do not need
> to wait for Lucid on April 29.
>
> --
> Brother MFC-7840W corrupted prints, followed by many blank pages
> https://bugs.launchpad.net/bugs/545779
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “cups” package in Ubuntu: Fix Released
>
> Bug description:
> Binary package hint: cups
>
> I have tested printing in openoffice writer, eye of gnome, and gimp and
> seems like no matter what program i print from, most of the time, but not
> always, the first page will print partially and then all of a sudden put
> black and white lines down the remainder of the page. This is usually
> followed by blank page after blank page just feeding through. I was told
> that filing the bug against cups was a way to start because of the problem
> being across multiple programs.
>
> ProblemType: Bug
> Architecture: i386
> DistroRelease: Ubuntu 9.04
> Lpstat: device for MFC-7840W: usb://Brother/MFC-7840W
> MachineType: System manufacturer System Product Name
> NonfreeKernelModules: nvidia
> Package: cups 1.3.9-17ubuntu3.7
> Papersize: letter
> PpdFiles: MFC-7840W: Brother MFC7840W for CUPS
> ProcCmdLine: root=UUID=8cdbe9b2-5081-4d1e-b304-52c8d6e963f7 ro quiet splash
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.28-18.60-generic
> SourcePackage: cups
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/545779/+subscribe
>