Totem freezes/hangs when pressing hotkeys for first file in playlist

[joshuadugie]

Binary package hint: totem

Totem freezes/hangs when pressing the Play/Pause or Stop hotkeys during the automatic playback of the first track upon opening a playlist. If the user double-clicks any track (including the first track) on the sidebar to restart/change playback, or uses the Next Track hotkey to skip to the next track, Totem then responds correctly to all further hotkey input.

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report is either missing or challenging to deal with as a '.crash' file. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.

 If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

 If you are using Ubuntu with the Gnome desktop environment - launch nautilus and navigate to your /var/crash directory and double click on the crash report you wish to submit.

 If you are using Kubuntu or Xubuntu you can file the crash using /usr/share/apport/apport-qt --crash-file=/var/crash/_my_crash_report.crash in a terminal - where _my_crash_report.crash is the crash you would like to report.
 I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.

[joshuadugie (joshuadugie)]

Hi Sebastien,

I used the wrong word in the problem description. Totem doesn't crash, it
hangs. It stops responding to any input and then turns dark grey, as Ubuntu
does when programs stop responding. Then nothing can happen but to force
close the application. Thus, no crash report is generated. How should I
get more information about this problem?

Thank you.

On Mon, Mar 22, 2010 at 2:09 PM, Sebastien Bacher <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make Ubuntu
> better. However, your crash report is either missing or challenging to deal
> with as a '.crash' file. Please follow these instructions to have apport
> report a new bug about your crash that can be dealt with by the automatic
> retracer.
>
> If you are running the Ubuntu Stable Release you might need to enable
> apport in /etc/default/apport and restart.
>
> If you are using Ubuntu with the Gnome desktop environment - launch
> nautilus and navigate to your /var/crash directory and double click on the
> crash report you wish to submit.
>
> If you are using Kubuntu or Xubuntu you can file the crash using
> /usr/share/apport/apport-qt --crash-file=/var/crash/_my_crash_report.crash
> in a terminal - where _my_crash_report.crash is the crash you would like to
> report.
> I'm closing this bug report since the process outlined above will
> automatically open a new bug report which can then dealt with more
> efficiently. Thanks in advance for your cooperation and understanding.
>
> ** Changed in: totem (Ubuntu)
> Status: New => Invalid
>
> --
> Totem crashes when pressing hotkeys for first file in playlist
> https://bugs.launchpad.net/bugs/543061
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Sebastien Bacher (seb128)]

Could you try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report?

[joshuadugie (joshuadugie)]

Here is the backtrace of totem taken after it froze from the above-described process.

[Pedro Villavicencio (pedro)]

looks like a gstreamer crash reassigning.

[Pedro Villavicencio (pedro)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. A new version of GStreamer is available in both Lucid and Maverick and we are wondering if this is still reproducible in any of those versions, May you please test and give us of feedback about it? Thanks in advance.

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

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