During laptop test snr-002 Acer Aspire 5720 will not wake up after suspend

Bug #542706 reported by Claudio Nicolotti
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Ubuntu Lucid Lynx Beta 1 full updates installed on March 20, 2010.

Running the snr-002 "Extended Suspend/Resume test" there are some failures.

Launching the command sudo /usr/share/checkbox/scripts/suspend_test --full :

1) The laptop does not suspend at TEST 1 -- suspend triggered via dbus message with AC cord attached.
2) TEST 2 -- Suspend with AC disconnected works as espected.
3) TEST 3 -- Suspend with AC connected fails and the Laptop does not wake up. The monitor stays blank even if the power-up light is turned on and a heavy fan noise can be heard. The PC must be rebooted using the power switch.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: claudio 1232 F.... pulseaudio
CRDA: Error: [Errno 2] Nessun file o directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x98400000 irq 22'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1025011e,00100003 HDA:14f12c06,1025011e,00100000'
   Controls : 11
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=9400bacf-b69e-4e72-ad81-165b42ed022a
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
MachineType: Acer Aspire 5720
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic root=UUID=38060ba1-0b67-4364-95c7-e072122dcbd3 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
Regression: No
RelatedPackageVersions: linux-firmware 1.33
Reproducible: Yes
Tags: lucid
TestedUpstream: Yes
Uname: Linux 2.6.32-16-generic i686
UserGroups:

dmi.bios.date: 05/17/2007
dmi.bios.vendor: Acer
dmi.bios.version: V1.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Nattiling
dmi.board.vendor: Acer
dmi.board.version: V1.05
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.05
dmi.modalias: dmi:bvnAcer:bvrV1.06:bd05/17/2007:svnAcer:pnAspire5720:pvrV1.05:rvnAcer:rnNattiling:rvrV1.05:cvnAcer:ct1:cvrV1.05:
dmi.product.name: Aspire 5720
dmi.product.version: V1.05
dmi.sys.vendor: Acer

---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
Tags: lucid
Uname: Linux 2.6.34-020634rc6-generic i686
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups:

---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
Tags: lucid
Uname: Linux 2.6.33-02063303-generic i686
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups:

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote :
tags: added: apport-collected
description: updated
Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : AlsaDevices.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : BootDmesg.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : IwConfig.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : Lspci.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : Lsusb.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : PciMultimedia.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : ProcModules.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : RfKill.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : UdevDb.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : UdevLog.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote : WifiSyslog.txt

apport information

tags: added: lucid
Revision history for this message
Piotrek (pataczek) wrote :

It affects also Acer Aspire 5738.

tags: added: beta2
tags: added: kernel-suspend
tags: added: kj-triage
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Claudio,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 542706

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote :

Hello Jeremy,

I've done the test again with the latest cd image and also with the upstream kernel: I've got the same results.

You can find the apport-collect result attached at this bug.

Thanks!

description: updated
tags: removed: needs-upstream-testing
description: updated
Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote :

Sorry Jeremy,

Doing apport-collect -p linux 542706 I get an info message wich says that I'm not using an Ubuntu kernel but I've installed the 2.6.33-02063303-generic and the 2.6.34 rc6 from the https://wiki.ubuntu.com/KernelMainlineBuilds .

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

yes, that is a bug in the way we detect the kernel in apport. i am working to get that fixed. Thanks for your additional testing. i have marked this bug Triaged.

Thanks!

~JFo

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Incomplete → Triaged
Revision history for this message
Denis (densus) wrote : apport information

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: denis 1384 F.... pulseaudio
 /dev/snd/pcmC0D0p: denis 1384 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd8400000 irq 22'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1025011e,00100003 HDA:14f12c06,1025011e,00100000'
   Controls : 11
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
MachineType: Acer Aspire 5720G
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic-pae root=UUID=56f328e2-dde6-4e6f-be70-9229114cc6bd ro quiet splash
ProcEnviron:
 LANGUAGE=en
 PATH=(custom, no user)
 LANG=ru_RU.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic-pae 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
Tags: lucid suspend resume needs-upstream-testing
Uname: Linux 2.6.32-22-generic-pae i686
UserGroups:

dmi.bios.date: 03/26/2008
dmi.bios.vendor: Acer
dmi.bios.version: V1.34
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Nettiling
dmi.board.vendor: Acer
dmi.board.version: V1.34
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.34
dmi.modalias: dmi:bvnAcer:bvrV1.34:bd03/26/2008:svnAcer:pnAspire5720G:pvrV1.34:rvnAcer:rnNettiling:rvrV1.34:cvnAcer:ct1:cvrV1.34:
dmi.product.name: Aspire 5720G
dmi.product.version: V1.34
dmi.sys.vendor: Acer

Revision history for this message
Denis (densus) wrote : AlsaDevices.txt

apport information

Revision history for this message
Denis (densus) wrote : BootDmesg.txt

apport information

Revision history for this message
Denis (densus) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Denis (densus) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Denis (densus) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
Denis (densus) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Denis (densus) wrote : IwConfig.txt

apport information

Revision history for this message
Denis (densus) wrote : Lspci.txt

apport information

Revision history for this message
Denis (densus) wrote : Lsusb.txt

apport information

Revision history for this message
Denis (densus) wrote : PciMultimedia.txt

apport information

Revision history for this message
Denis (densus) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Denis (densus) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Denis (densus) wrote : ProcModules.txt

apport information

Revision history for this message
Denis (densus) wrote : RfKill.txt

apport information

Revision history for this message
Denis (densus) wrote : UdevDb.txt

apport information

Revision history for this message
Denis (densus) wrote : UdevLog.txt

apport information

Revision history for this message
Denis (densus) wrote : WifiSyslog.txt

apport information

Revision history for this message
Claudio Nicolotti (claudio-nicolotti) wrote :

On Maverick RC everything works well except the suspend triggered via dbus message.

tags: added: maverick
tags: added: rc
Revision history for this message
penalvch (penalvch) wrote :

Claudio Nicolotti, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.