Empathy cannot access MSN Live Messenger network

[Sergio Matiauda]

Empathy can't connect to MSN Live Messenger network in any version of Ubuntu 9.10 (i386 or amd64). The corresponding option should then be removed, or the bug fixed.

[Omer Akram (om26er)]

can you please do apport-collect 519954 so that we can have the required information about this bug report. and please attach the debug report of butterfly from empathy to do so In empathy click on help>Debug and select butterfly and try to make the call to the contact when you fail to make the call click on hang up and in the debug window click on save button and attach the save file here. Thanks

[Vish (vish)]

Thank you for bringing this bug to our attention. However, a paper cut should be a small usability issue, in the default Ubuntu install, that affects many people and is quick and easy to fix. So this bug can't be addressed as part of this project.

- This is a bug ad not a papercut.
For further information about papercuts criteria, please read https://wiki.ubuntu.com/PaperCut.

Don't worry though, this bug has been marked as "Invalid" only in the papercuts project.

And Most probably a dup of Bug #392747

[Omer Akram (om26er)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Sergio Matiauda (smatiauda)]

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: empathy 2.28.1.1-0ubuntu1
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 LANG=es_PY.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
Uname: Linux 2.6.31-20-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Chris Pare (cpare)]

Is there an update on this bug? I am also finding my MSN account is not connecting and would be happy to gather logs as needed or even let you remote into my machine if needed...

[Sergio Matiauda (smatiauda)]

I think that somehow, Empathy, or the combination of Empathy and the MSN
network rejected my password. I was able to access the MSN messenger service
through aMSN, for example, and Pidgin too, without any problems.

The problem dissapeared when i changed my password from a long one (17
characters) to a shorter one (just 11 characters). I am now able to access
the MSN messenger service with Empathy in Ubuntu 9.10, so If you have a long
password, you may want to try something similar.

I don't know where or how should I report these things. I'm a noob and this
is my first bug report ever.

2010/5/6 Chris Pare <email address hidden>

> Is there an update on this bug? I am also finding my MSN account is not
> connecting and would be happy to gather logs as needed or even let you
> remote into my machine if needed...
>
> --
> Empathy cannot access MSN Live Messenger network
> https://bugs.launchpad.net/bugs/519954
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in One Hundred Paper Cuts: Invalid
> Status in “empathy” package in Ubuntu: New
>
> Bug description:
> Empathy can't connect to MSN Live Messenger network in any version of
> Ubuntu 9.10 (i386 or amd64). The corresponding option should then be
> removed, or the bug fixed.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/hundredpapercuts/+bug/519954/+subscribe
>

[Tiago Neiva (tneiva)]

there are a few bug reports about this, most likely duplicated ones...
I have Lucid amd64 and I'm also affected.
I'm not sure but it seams to happen when computer comes out of suspension.
the easy fix is to run "killall telepathy-butterfly" and then reconnect, it works, but it's a pain.

[Brian Curtis (bcurtiswx)]

Thanks for your bug report and helping to make ubuntu better. THis is fixed in maverick.

[Tiago Neiva (tneiva)]

if it's fixed in Maverick can't it be backported to Lucid?
I just had this issue again, same fix.

[Tiago Neiva (tneiva)]

On my netbook with Maverick it still happens.
Juat now I had to google this for the killall telepathy-butterfly fix...