Cannot connect to ubuntu one

[brunomulleranjos]

When I try to connect to ubuntu one, it pushes me to report a problem.

I dont know if some configuration in my computer is wrong.

ProblemType: Bug
.home.bruno..cache.ubuntuone.log.syncdaemon.exceptions.log: 2010-02-02 20:14:44,747 - ubuntuone.SyncDaemon.ActionQueue - ERROR - OAuth failed: Authentication Failed
.home.bruno..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 0
 on = True
.home.bruno..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: amd64
CrashDB: ubuntuone
Date: Tue Feb 2 20:37:43 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Package: ubuntuone-client 1.1.1+r321-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=pt_BR.UTF-8
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.31-17-generic x86_64

[Severity1 (johnreilly-pospos)]

Hi,

It seems you are running the ubuntuone-client 1.1.1+r321-0ubuntu1~ppa1~jaunty package in Ubuntu 9.10 "Karmic Koala". Go to Software Sources and disable the PPA for that if there are any and update your system via Update Manager.

If this doesn't work for you you might need to reinstall the Karmic client for Ubuntu One. Check out this resource for uninstalling Ubuntu One client: https://answers.edge.launchpad.net/ubuntuone-client/+faq/778

Please reply if this solves your problem.

[Severity1 (johnreilly-pospos)]

 We are marking as incomplete awaiting a response to comment 2

[Roman Yepishev (rye)]

@Severity1, I am using PPA version and it does not create any problems with OAuth for me.

@brunomulleranjos, it looks like you are having some kind of problem with authorization. Could you please try the following:
Go to https://one.ubuntu.com/account/machines/ and remove the entry for your machine. Quit the applet and syncdaemon (u1sdtool -q) and then start the applet again from terminal (ubuntuone-client-applet). If there is anything printed to the terminal then please paste it to this bug report.

The removal of the entry will trigger new OAuth handshake upon applet/syncdaemon restart, no user data will be affected.

[brunomulleranjos (mulleranjos)]

Roman,

bruno@bruno-laptop:~$ ubuntuone-client-applet
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status:
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status:
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
Launch helper exited with unknown return code 1

On Wed, Feb 3, 2010 at 11:46 AM, Roman Yepishev <email address hidden>wrote:

> @Severity1, I am using PPA version and it does not create any problems
> with OAuth for me.
>
> @brunomulleranjos, it looks like you are having some kind of problem with
> authorization. Could you please try the following:
> Go to https://one.ubuntu.com/account/machines/ and remove the entry for
> your machine. Quit the applet and syncdaemon (u1sdtool -q) and then start
> the applet again from terminal (ubuntuone-client-applet). If there is
> anything printed to the terminal then please paste it to this bug report.
>
> The removal of the entry will trigger new OAuth handshake upon
> applet/syncdaemon restart, no user data will be affected.
>
> --
> Cannot connect to ubuntu one
> https://bugs.launchpad.net/bugs/516305
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Incomplete
>
> Bug description:
> When I try to connect to ubuntu one, it pushes me to report a problem.
>
> I dont know if some configuration in my computer is wrong.
>
> ProblemType: Bug
> .home.bruno..cache.ubuntuone.log.syncdaemon.exceptions.log: 2010-02-02
> 20:14:44,747 - ubuntuone.SyncDaemon.ActionQueue - ERROR - OAuth failed:
> Authentication Failed
> .home.bruno..config.ubuntuone.syncdaemon.conf:
> [bandwidth_throttling]
> read_limit = 0
> write_limit = 0
> on = True
> .home.bruno..config.ubuntuone.ubuntuone.client.conf:
> [ubuntuone]
> connected = True
> connect = 0
> show_applet = 0
> bookmarked = True
> Architecture: amd64
> CrashDB: ubuntuone
> Date: Tue Feb 2 20:37:43 2010
> DistroRelease: Ubuntu 9.10
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
> Package: ubuntuone-client 1.1.1+r321-0ubuntu1~ppa1~jaunty
> PackageArchitecture: all
> ProcEnviron:
> LANGUAGE=pt_BR.UTF-8
> LANG=pt_BR.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
> SourcePackage: ubu...

[brunomulleranjos (mulleranjos)]

bruno@bruno-laptop:~$ ubuntuone-client-applet
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1

[brunomulleranjos (mulleranjos)]

Ok,

I reinstalled the client and it worked properlly.

Thankyou

On Wed, Feb 3, 2010 at 12:48 PM, Bruno Muller <email address hidden> wrote:

> Roman,
>
> bruno@bruno-laptop:~$ ubuntuone-client-applet
> ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
> dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
> Launch helper exited with unknown return code 1
> ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
> dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
> Launch helper exited with unknown return code 1
> ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
> dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
> Launch helper exited with unknown return code 1
> ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status:
> dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
> Launch helper exited with unknown return code 1
> ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
> dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
> Launch helper exited with unknown return code 1
> ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status:
> dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited:
> Launch helper exited with unknown return code 1
>
>
>
>
> On Wed, Feb 3, 2010 at 11:46 AM, Roman Yepishev <email address hidden>wrote:
>
>> @Severity1, I am using PPA version and it does not create any problems
>> with OAuth for me.
>>
>> @brunomulleranjos, it looks like you are having some kind of problem with
>> authorization. Could you please try the following:
>> Go to https://one.ubuntu.com/account/machines/ and remove the entry for
>> your machine. Quit the applet and syncdaemon (u1sdtool -q) and then start
>> the applet again from terminal (ubuntuone-client-applet). If there is
>> anything printed to the terminal then please paste it to this bug report.
>>
>> The removal of the entry will trigger new OAuth handshake upon
>> applet/syncdaemon restart, no user data will be affected.
>>
>> --
>> Cannot connect to ubuntu one
>> https://bugs.launchpad.net/bugs/516305
>> You received this bug notification because you are a direct subscriber
>> of the bug.
>>
>> Status in Ubuntu One Client: Incomplete
>>
>> Bug description:
>> When I try to connect to ubuntu one, it pushes me to report a problem.
>>
>> I dont know if some configuration in my computer is wrong.
>>
>> ProblemType: Bug
>> .home.bruno..cache.ubuntuone.log.syncdaemon.exceptions.log: 2010-02-02
>> 20:14:44,747 - ubuntuone.SyncDaemon.ActionQueue - ERROR - OAuth failed:
>> Authentication Failed
>> .home.bruno..config.ubuntuone.syncdaemon.conf:
>> [bandwidth_throttling]
>> read_limit = 0
>> write_limit = 0
>> on = True
>> .home.bruno..config.ubuntuone.ubuntuone.client.conf:
>> [ubuntuone]
>> connected = True
>> connect = 0
>> show_applet = 0
>> bookmarked = True
>> Architecture: amd64
>> CrashDB: ubuntuone
>> Date: Tue Feb 2 20:37:43 2010
>> DistroRelease: Ubuntu 9.10
>> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091...

[Severity1 (johnreilly-pospos)]

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.