ubuntu one client fails to connect

[Stas Zytkiewicz]

Binary package hint: ubuntuone-client

ubuntuone.SyncDaemon.DBust leaves python stacktraces in logs and ubuntu one fails to connect to server.

ProblemType: Bug
.home.stas..cache.ubuntuone.log.oauth.login.log:
 Starting Ubuntu One client version 1.0.2
 Starting Ubuntu One client version 1.0.2
.home.stas..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: i386
Date: Tue Jan 19 16:47:53 2010
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-17-generic i686
XsessionErrors:
 (polkit-gnome-authentication-agent-1:1687): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (firefox:1815): GLib-WARNING **: g_set_prgname() called multiple times
 (firefox:1815): GLib-WARNING **: g_set_prgname() called multiple times
 (firefox:1815): GLib-WARNING **: g_set_prgname() called multiple times

[Joshua Hoover (joshuahoover)]

Hi Stas,

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following and let me know the results?

1. Quit the Ubuntu One client
2. Open Applications->Accessories->Passwords and Encryption Keys
3. Click on the arrow next to "Passwords"
4. Right-click on the Ubuntu One token and select "Delete"
5. Go to https://one.ubuntu.com/account/machines/
6. Click on the checkbox next to your computer
7. Click the "Remove selected computers" button
8. Open Applications->Internet->Ubuntu One
9. A web page should open, prompting you to add your computer to your Ubuntu One account
10. Add your computer

You should be connected after you follow these steps. If you are not connected, can you please attach the following files to this bug report?

~/.cache/ubuntuone/log/oauth-login.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

Thank you,

Joshua

[Stas Zytkiewicz (stas-zytkiewicz)]

On Wed, Jan 20, 2010 at 9:44 PM, Joshua Hoover
<email address hidden> wrote:
> Hi Stas,
>
> I'm sorry to hear Ubuntu One isn't working properly for you. Can you try
> the following and let me know the results?
>
> 1. Quit the Ubuntu One client
> 2. Open Applications->Accessories->Passwords and Encryption Keys
> 3. Click on the arrow next to "Passwords"
> 4. Right-click on the Ubuntu One token and select "Delete"
There's no Ubuntu One token !?
This is a fresh 9.10 install and I've went through the website/authorization
process but the only token is the one for my wireless card.

However if I delete the dirs .cache/ubuntuone and .config/ubuntuone and start
ubuntuone it takes me through the website/authorization process and now it
works :-)

So whatever caused the problem I don't know but at this moment the bug is
fixed for me

Regards,
Stas

> 5. Go to https://one.ubuntu.com/account/machines/
> 6. Click on the checkbox next to your computer
> 7. Click the "Remove selected computers" button
> 8. Open Applications->Internet->Ubuntu One
> 9. A web page should open, prompting you to add your computer to your Ubuntu One account
> 10. Add your computer
>
> You should be connected after you follow these steps. If you are not
> connected, can you please attach the following files to this bug report?
>
> ~/.cache/ubuntuone/log/oauth-login.log
> ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
>
> Thank you,
>
> Joshua
>
>
> ** Changed in: ubuntuone-client (Ubuntu)
>       Status: New => Incomplete
>
> ** Changed in: ubuntuone-client (Ubuntu)
>     Assignee: (unassigned) => Joshua Hoover (joshuahoover)
>
> --
> ubuntu one client fails to connect
> https://bugs.launchpad.net/bugs/509696
> You received this bug notification because you are a direct subscriber
> of the bug.
>

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[John O'Brien (jdobrien)]

I'm glad it's working for you now. I'm going to mark this bug as invalid as it sounds like something may have interrupted the authorization step. If you experience this same issue again, please feel free to reopen the bug by changing it's status to New.

[zordsdavini (zordsdavini)]

I was deleted machine on site and connection was lost. I can't to add machine untill deleted password token. Thank you for this bug explanation :) I looked for it about month.

[Snahrck (hansenclever)]

For me this is not working. I tried the procedure described by Joshua more than twice, and I always get the same error. I have one computer which syncs fine. But this Maveric fresh installed laptop will not sync.