software-center crashed with ImportError in getEffectiveLevel()

[George Kontis]

Binary package hint: software-center

software-center crashed with ImportError in getEffectiveLevel() after last updates in 10.4

ProblemType: Crash
Architecture: i386
Date: Wed Jan 6 09:56:46 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/share/software-center/software-center
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20091214)
InterpreterPath: /usr/bin/python2.6
Package: software-center 1.1.6
PackageArchitecture: all
ProcCmdline: /usr/bin/python /usr/bin/software-center
ProcEnviron:
 LANG=el_GR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-9.13-generic
PythonArgs: ['/usr/bin/software-center']
SourcePackage: software-center
Tags: lucid
Title: software-center crashed with ImportError in getEffectiveLevel()
Uname: Linux 2.6.32-9-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Geoffrey P. (geoffrey-p)]

This seems linked to some other issues being exhibited in aptitude. So, this crash is almost identical to the crash I experienced earlier today. It all seems to be a problem with the locale.

I'm using EN-UTF-8. I also have localepurge installed with the following output:

sudo dpkg-reconfigure localepurge
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
 LANGUAGE = (unset),
 LC_ALL = (unset),
 LANG = "en_US.UTF-8"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").
locale: Cannot set LC_CTYPE to default locale: No such file or directory
locale: Cannot set LC_ALL to default locale: No such file or directory
/usr/bin/locale: Cannot set LC_CTYPE to default locale: No such file or directory
/usr/bin/locale: Cannot set LC_ALL to default locale: No such file or directory

[Geoffrey P. (geoffrey-p)]

I uninstalled localepurge and tried to reset and reinstall the lost locales as per localepurge instructions. The operation was successful, but the problem persists.

I edited /var/lib/locales/supported.d/local (output as var_lib_locales_supported.d_local.txt below) and attempted a dpkg reconfig. This also fails with the following output:

sudo dpkg-reconfigure locales > dpkg.txt
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
 LANGUAGE = (unset),
 LC_ALL = (unset),
 LANG = "en_US.UTF-8"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").
locale: Cannot set LC_CTYPE to default locale: No such file or directory
locale: Cannot set LC_ALL to default locale: No such file or directory
character map file `UTF-8"' not found: No such file or directory
cannot open locale definition file `LANG="en_US': No such file or directory
character map file `UTF-8"' not found: No such file or directory
cannot open locale definition file `LANGUAGE="en_US': No such file or directory

[Jorge González (jag2kn)]

jag2kn@mev:~$ sudo dpkg-reconfigure locales
[sudo] password for jag2kn:
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
 LANGUAGE = (unset),
 LC_ALL = (unset),
 LANG = "es_CO.utf8"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").
locale: Cannot set LC_CTYPE to default locale: No such file or directory
locale: No se puede establecer LC_ALL a la localizaci?n predeterminada: No existe el fichero ? directorio
Generating locales...
  en_AG.UTF-8... up-to-date
  en_AU.UTF-8... up-to-date
  en_BW.UTF-8... up-to-date
  en_CA.UTF-8... up-to-date
....
  es_VE.UTF-8... up-to-date
Generation complete.

[Apport retracing service (apport)]

Thank you for taking the time to report this crash and helping to make Ubuntu better. This particular crash has already been reported and is a duplicate of bug #503824, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

[Jonas Pedersen (jonasped)]

On 12-01-2010 19:33, Apport retracing service wrote:
> *** This bug is a duplicate of bug 503824 ***
> https://bugs.launchpad.net/bugs/503824
>
> Thank you for taking the time to report this crash and helping to make
> Ubuntu better. This particular crash has already been reported and is a
> duplicate of bug #503824, so is being marked as such. Please look at
> the other bug report to see if there is any missing information that you
> can provide, or to see if there is a workaround for the bug.

Please note that bug #503824 is marked as private. If possible please
make it public.

Thanks.