Ubuntu
xserver-xorg-video-intel package

[HD 3650] [HD 3650] [HD 3650] video garbled when main monitor is off

Bug #502975 reported by Dmitry Karasik on 2010-01-04

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-intel (Ubuntu)	Fix Released	Undecided	Unassigned

Bug Description

Binary package hint: xserver-xorg-video-intel

I use standard ubuntu System/Preferences/Display tool to operate a DVI-connected monitor to my Lenovo W500 laptop. When the laptop screen is off, and the external monitor is on, the video is garbled - vertical columns of pixels are either missing, or duplicated, so that f.ex. letter "m" may look like a wide "n", and "o" like a "c". Horizontal rows are not affected, so the desktop is operation and visible, although in a very distorted way.

Xorg.log, lspci, xorg.conf etc are collected at http://karasik.eu.org/misc/intel/

ProblemType: Bug
Architecture: i386
Date: Mon Jan 4 15:07:39 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: LENOVO 40625YG
Package: xserver-xorg-video-intel 2:2.9.0-1ubuntu2 [modified: usr/lib/xorg/modules/drivers/ch7017.so usr/lib/xorg/modules/drivers/ch7xxx.so usr/lib/xorg/modules/drivers/intel_drv.so usr/lib/xorg/modules/drivers/ivch.so usr/lib/xorg/modules/drivers/sil164.so usr/lib/xorg/modules/drivers/tfp410.so]
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic-pae root=UUID=854cf3ac-bcb1-4a3c-a590-1cdfdc21793e ro nomodeset
ProcEnviron:
LANG=ru_RU.KOI8-R
SHELL=/usr/bin/zsh
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic-pae
RelatedPackageVersions:
xserver-xorg 1:7.4+3ubuntu10
libgl1-mesa-glx 7.6.0-1ubuntu4
libdrm2 2.4.14-1ubuntu1
xserver-xorg-video-intel 2:2.9.0-1ubuntu2
xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
SourcePackage: xserver-xorg-video-intel
Uname: Linux 2.6.31-16-generic-pae i686
dmi.bios.date: 10/02/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 7VET80WW (3.10 )
dmi.board.name: 40625YG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7VET80WW(3.10):bd10/02/2009:svnLENOVO:pn40625YG:pvrThinkPadW500:rvnLENOVO:rn40625YG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 40625YG
dmi.product.version: ThinkPad W500
dmi.sys.vendor: LENOVO
fglrx: Not loaded
system:
distro: Ubuntu
architecture: i686kernel: 2.6.31-16-generic-pae

[lspci]
01:00.0 VGA compatible controller [0300]: ATI Technologies Inc Mobility Radeon HD 3650 [1002:9591]
Subsystem: Lenovo Device [17aa:2127]

See original description

Tags:

Revision history for this message

Dmitry Karasik (dmitry-karasik) wrote on 2010-01-04:

BootDmesg.txt Edit (62.8 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (17.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (885 bytes, text/plain; charset="utf-8")
PciDisplay.txt Edit (703 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (133.9 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (273.6 KiB, text/plain; charset="utf-8")
XorgConf.txt Edit (5.1 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (150.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (631.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (7.9 KiB, text/plain; charset="utf-8")
XsessionErrors.txt Edit (1.3 KiB, text/plain; charset="utf-8")
glxinfo.txt Edit (18.4 KiB, text/plain; charset="utf-8")
monitors.xml.txt Edit (4.1 KiB, text/plain; charset="utf-8")
setxkbmap.txt Edit (361 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (17.3 KiB, text/plain; charset="utf-8")
xkbcomp.txt Edit (47.6 KiB, text/plain; charset="utf-8")

Bryce Harrington (bryce) on 2010-02-09

description:

updated

Bryce Harrington (bryce) on 2010-02-15

summary:

- video garbled when main monitor is off
+ [HD 3650] video garbled when main monitor is off

Bryce Harrington (bryce) on 2010-02-16

summary:

- [HD 3650] video garbled when main monitor is off
+ [HD 3650] [HD 3650] video garbled when main monitor is off

Revision history for this message

Vikram Dhillon (dhillon-v10) wrote on 2010-02-21: Re: [HD 3650] [HD 3650] video garbled when main monitor is off

This issue was reported against karmic, so can you confirm if this issue exists with the most recent Lucid Lynx 10.04 Alpha release? ISO CD images are available at http://cdimage.ubuntu.com/releases/lucid/ . Thanks in advance.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Incomplete

Bryce Harrington (bryce) on 2010-02-22

summary:

- [HD 3650] [HD 3650] video garbled when main monitor is off
+ [HD 3650] [HD 3650] [HD 3650] video garbled when main monitor is off

Revision history for this message

Dmitry Karasik (dmitry-karasik) wrote on 2010-02-24: Re: [Bug 502975] Re: [HD 3650] [HD 3650] video garbled when main monitor is off

Download full text (3.5 KiB)

Yes, I can confirm that the issue does NOT exist in installation
I've downloaded from http://cdimage.ubuntu.com/releases/lucid/alpha-2/lucid-desktop-i386.iso

/dk

On Sun, Feb 21, 2010 at 02:54:02AM -0000, Vikram Dhillon wrote:
> This issue was reported against karmic, so can you confirm if this issue
> exists with the most recent Lucid Lynx 10.04 Alpha release? ISO CD
> images are available at http://cdimage.ubuntu.com/releases/lucid/ .
> Thanks in advance.
>
> ** Changed in: xserver-xorg-video-intel (Ubuntu)
> Status: New => Incomplete
>
> --
> [HD 3650] [HD 3650] video garbled when main monitor is off
> https://bugs.launchpad.net/bugs/502975
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “xserver-xorg-video-intel” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: xserver-xorg-video-intel
>
> I use standard ubuntu System/Preferences/Display tool to operate a DVI-connected monitor to my Lenovo W500 laptop. When the laptop screen is off, and the external monitor is on, the video is garbled - vertical columns of pixels are either missing, or duplicated, so that f.ex. letter "m" may look like a wide "n", and "o" like a "c". Horizontal rows are not affected, so the desktop is operation and visible, although in a very distorted way.
>
> Xorg.log, lspci, xorg.conf etc are collected at http://karasik.eu.org/misc/intel/
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Jan 4 15:07:39 2010
> DistroRelease: Ubuntu 9.10
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> MachineType: LENOVO 40625YG
> Package: xserver-xorg-video-intel 2:2.9.0-1ubuntu2 [modified: usr/lib/xorg/modules/drivers/ch7017.so usr/lib/xorg/modules/drivers/ch7xxx.so usr/lib/xorg/modules/drivers/intel_drv.so usr/lib/xorg/modules/drivers/ivch.so usr/lib/xorg/modules/drivers/sil164.so usr/lib/xorg/modules/drivers/tfp410.so]
> PccardctlIdent:
> Socket 0:
> no product info available
> PccardctlStatus:
> Socket 0:
> no card
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic-pae root=UUID=854cf3ac-bcb1-4a3c-a590-1cdfdc21793e ro nomodeset
> ProcEnviron:
> LANG=ru_RU.KOI8-R
> SHELL=/usr/bin/zsh
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic-pae
> RelatedPackageVersions:
> xserver-xorg 1:7.4+3ubuntu10
> libgl1-mesa-glx 7.6.0-1ubuntu4
> libdrm2 2.4.14-1ubuntu1
> xserver-xorg-video-intel 2:2.9.0-1ubuntu2
> xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
> SourcePackage: xserver-xorg-video-intel
> Uname: Linux 2.6.31-16-generic-pae i686
> dmi.bios.date: 10/02/2009
> dmi.bios.vendor: LENOVO
> dmi.bios.version: 7VET80WW (3.10 )
> dmi.board.name: 40625YG
> dmi.board.vendor: LENOVO
> dmi.board.version: Not Available
> dmi.chassis.asset.tag: No Asset Information
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Not Available
> dmi.modalias: dmi:bvnLENOVO:bvr7VET80WW(3.10):bd10/02/2009:svnLENOVO:pn40625YG:pvrThinkPadW500:rvnLENOVO:rn40625YG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
> dmi.product.name: 40625YG
> dmi.product.version: ThinkPad W500
> dmi.sys.vendor: LENOVO
> fglrx: Not loaded
> system:
> ...

Yes, I can confirm that the issue does NOT exist in installation
I've downloaded from http://cdimage.ubuntu.com/releases/lucid/alpha-2/lucid-desktop-i386.iso

/dk

On Sun, Feb 21, 2010 at 02:54:02AM -0000, Vikram Dhillon wrote:
> This issue was reported against karmic, so can you confirm if this issue
> exists with the most recent Lucid Lynx 10.04 Alpha release?  ISO CD
> images are available at http://cdimage.ubuntu.com/releases/lucid/ .
> Thanks in advance.
> 
> ** Changed in: xserver-xorg-video-intel (Ubuntu)
>        Status: New => Incomplete
> 
> -- 
> [HD 3650] [HD 3650] video garbled when main monitor is off
> https://bugs.launchpad.net/bugs/502975
> You received this bug notification because you are a direct subscriber
> of the bug.
> 
> Status in “xserver-xorg-video-intel” package in Ubuntu: Incomplete
> 
> Bug description:
> Binary package hint: xserver-xorg-video-intel
> 
> I use standard ubuntu System/Preferences/Display tool to operate a DVI-connected monitor to my Lenovo W500 laptop. When the laptop screen is off, and the external monitor is on, the video is garbled - vertical columns of pixels are either missing, or duplicated, so that f.ex. letter "m" may look like a wide "n", and "o" like a "c". Horizontal rows are not affected, so the desktop is operation and visible, although in a very distorted way. 
> 
> Xorg.log, lspci, xorg.conf etc are collected at http://karasik.eu.org/misc/intel/
> 
> ProblemType: Bug
> Architecture: i386
> Date: Mon Jan  4 15:07:39 2010
> DistroRelease: Ubuntu 9.10
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> MachineType: LENOVO 40625YG
> Package: xserver-xorg-video-intel 2:2.9.0-1ubuntu2 [modified: usr/lib/xorg/modules/drivers/ch7017.so usr/lib/xorg/modules/drivers/ch7xxx.so usr/lib/xorg/modules/drivers/intel_drv.so usr/lib/xorg/modules/drivers/ivch.so usr/lib/xorg/modules/drivers/sil164.so usr/lib/xorg/modules/drivers/tfp410.so]
> PccardctlIdent:
>  Socket 0:
>    no product info available
> PccardctlStatus:
>  Socket 0:
>    no card
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic-pae root=UUID=854cf3ac-bcb1-4a3c-a590-1cdfdc21793e ro nomodeset
> ProcEnviron:
>  LANG=ru_RU.KOI8-R
>  SHELL=/usr/bin/zsh
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic-pae
> RelatedPackageVersions:
>  xserver-xorg 1:7.4+3ubuntu10
>  libgl1-mesa-glx 7.6.0-1ubuntu4
>  libdrm2 2.4.14-1ubuntu1
>  xserver-xorg-video-intel 2:2.9.0-1ubuntu2
>  xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
> SourcePackage: xserver-xorg-video-intel
> Uname: Linux 2.6.31-16-generic-pae i686
> dmi.bios.date: 10/02/2009
> dmi.bios.vendor: LENOVO
> dmi.bios.version: 7VET80WW (3.10 )
> dmi.board.name: 40625YG
> dmi.board.vendor: LENOVO
> dmi.board.version: Not Available
> dmi.chassis.asset.tag: No Asset Information
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Not Available
> dmi.modalias: dmi:bvnLENOVO:bvr7VET80WW(3.10):bd10/02/2009:svnLENOVO:pn40625YG:pvrThinkPadW500:rvnLENOVO:rn40625YG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
> dmi.product.name: 40625YG
> dmi.product.version: ThinkPad W500
> dmi.sys.vendor: LENOVO
> fglrx: Not loaded
> system:
>  distro:             Ubuntu
>  architecture:       i686kernel:             2.6.31-16-generic-pae
> 
> [lspci]
> 01:00.0 VGA compatible controller [0300]: ATI Technologies Inc Mobility Radeon HD 3650 [1002:9591]
>     	Subsystem: Lenovo Device [17aa:2127]
> 
> 
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/502975/+subscribe

-- 
Sincerely,
	Dmitry Karasik

Bryce Harrington (bryce) on 2010-02-25

tags:

added: karmic

Revision history for this message

Vikram Dhillon (dhillon-v10) wrote on 2010-02-27: Re: [Ubuntu-x-swat] [Bug 502975] Re: [HD 3650] [HD 3650] video garbled when main monitor is off

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Hash: SHA1

On 02/24/2010 06:39 AM, Dmitry Karasik wrote:
> Yes, I can confirm that the issue does NOT exist in installation
> I've downloaded from http://cdimage.ubuntu.com/releases/lucid/alpha-2/lucid-desktop-i386.iso
>
> /dk

Great, thanks a lot here :) Marking this one fixed.

status Fix Released

- --
Regards,
Vikram Dhillon

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Vikram Dhillon (dhillon-v10) on 2010-02-27

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → Fix Released

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[HD 3650] [HD 3650] [HD 3650] video garbled when main monitor is off

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