Bug #502519 “can not create account” : Bugs : empathy package : Ubuntu

Revision history for this message

Zoran Nikin (nikinzoran) wrote on 2010-01-03:

#1

Dependencies.txt Edit (5.9 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (60.6 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (770 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (19.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Sebastien Bacher (seb128) wrote on 2010-01-04:

#2

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?
* What error do you get?

This will help us to find and resolve the problem.

Changed in empathy (Ubuntu):
assignee:	nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Zoran Nikin (nikinzoran) wrote on 2010-01-04: Re: [Bug 502519] Re: can not create account

#3

After opening empathy I am trying to create a new google talk account.
I enter my id and password and check encryption required, use old ssl, even
write talk.google com for server.
After that I press connect but the connection never gets established.
I do not get any error, just the connection never gets established.

Thank you for your attention, time and good will.

Zoran Nikin, Serbia

On Mon, Jan 4, 2010 at 2:12 PM, Sebastien Bacher <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make Ubuntu
> better. Please answer these questions:
>
> * Is this reproducible?
> * If so, what specific steps should we take to recreate this bug?
> * What error do you get?
>
> This will help us to find and resolve the problem.
>
> ** Changed in: empathy (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: empathy (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: empathy (Ubuntu)
> Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>
> --
> can not create account
> https://bugs.launchpad.net/bugs/502519
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “empathy” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> ubuntu 9.10
> empathy 2.8.1.1
>
> I can not create account for google talk
>
> ProblemType: Bug
> Architecture: amd64
> CheckboxSubmission: d0013d1f3e6dae3a8fa05b94b5fe96cc
> CheckboxSystem: da9af3b901b5569a389df6337f3d812f
> Date: Sun Jan 3 04:39:54 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
> SHELL=/bin/bash
> LANG=en_US.UTF-8
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic x86_64
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/502519/+subscribe
>

After opening empathy I am trying to create a new google talk account.
I enter my id and password and check encryption required, use old ssl, even
write talk.google com for server.
After that I press connect but the connection never gets established.
I do not get any error, just the connection never gets established.

Thank you for your attention, time and good will.

Zoran Nikin, Serbia

On Mon, Jan 4, 2010 at 2:12 PM, Sebastien Bacher <seb128@ubuntu.com> wrote:

> Thank you for taking the time to report this bug and helping to make Ubuntu
> better. Please answer these questions:
>
>  * Is this reproducible?
>  * If so, what specific steps should we take to recreate this bug?
>  * What error do you get?
>
>  This will help us to find and resolve the problem.
>
> ** Changed in: empathy (Ubuntu)
>   Importance: Undecided => Low
>
> ** Changed in: empathy (Ubuntu)
>       Status: New => Incomplete
>
> ** Changed in: empathy (Ubuntu)
>     Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>
> --
> can not create account
> https://bugs.launchpad.net/bugs/502519
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “empathy” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> ubuntu 9.10
> empathy 2.8.1.1
>
> I can not create account for google talk
>
> ProblemType: Bug
> Architecture: amd64
> CheckboxSubmission: d0013d1f3e6dae3a8fa05b94b5fe96cc
> CheckboxSystem: da9af3b901b5569a389df6337f3d812f
> Date: Sun Jan  3 04:39:54 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
>  SHELL=/bin/bash
>  LANG=en_US.UTF-8
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic x86_64
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/502519/+subscribe
>

Revision history for this message

Zoran Nikin (nikinzoran) wrote on 2010-01-16:

#4

Dear sir,
I noticed that since I have installed Pidgin - Empathy was working.
If I uninstall Pidgin, after rebooting Empathy again does not work.
If I again install pidgin - Empathy works.
It seems that Empathy is using something from Pidgin to work on my computer.
Also, setting status from the indicator-applet-session does not work in
Empathy but works in Pidgin.

Thank you for your attention.

Zoran Nikin, Serbia

On Mon, Jan 4, 2010 at 2:12 PM, Sebastien Bacher <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make Ubuntu
> better. Please answer these questions:
>
> * Is this reproducible?
> * If so, what specific steps should we take to recreate this bug?
> * What error do you get?
>
> This will help us to find and resolve the problem.
>
> ** Changed in: empathy (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: empathy (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: empathy (Ubuntu)
> Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>
> --
> can not create account
> https://bugs.launchpad.net/bugs/502519
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “empathy” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> ubuntu 9.10
> empathy 2.8.1.1
>
> I can not create account for google talk
>
> ProblemType: Bug
> Architecture: amd64
> CheckboxSubmission: d0013d1f3e6dae3a8fa05b94b5fe96cc
> CheckboxSystem: da9af3b901b5569a389df6337f3d812f
> Date: Sun Jan 3 04:39:54 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
> SHELL=/bin/bash
> LANG=en_US.UTF-8
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic x86_64
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/502519/+subscribe
>

Dear sir,
I noticed that since I have installed Pidgin - Empathy was working.
If I uninstall Pidgin, after rebooting Empathy again does not work.
If I again install pidgin - Empathy works.
It seems that Empathy is using something from Pidgin to work on my computer.
Also, setting status from the indicator-applet-session does not work in
Empathy but works in Pidgin.

Thank you for your attention.

Zoran Nikin, Serbia

On Mon, Jan 4, 2010 at 2:12 PM, Sebastien Bacher <seb128@ubuntu.com> wrote:

> Thank you for taking the time to report this bug and helping to make Ubuntu
> better. Please answer these questions:
>
>  * Is this reproducible?
>  * If so, what specific steps should we take to recreate this bug?
>  * What error do you get?
>
>  This will help us to find and resolve the problem.
>
> ** Changed in: empathy (Ubuntu)
>   Importance: Undecided => Low
>
> ** Changed in: empathy (Ubuntu)
>       Status: New => Incomplete
>
> ** Changed in: empathy (Ubuntu)
>     Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>
> --
> can not create account
> https://bugs.launchpad.net/bugs/502519
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “empathy” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> ubuntu 9.10
> empathy 2.8.1.1
>
> I can not create account for google talk
>
> ProblemType: Bug
> Architecture: amd64
> CheckboxSubmission: d0013d1f3e6dae3a8fa05b94b5fe96cc
> CheckboxSystem: da9af3b901b5569a389df6337f3d812f
> Date: Sun Jan  3 04:39:54 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
>  SHELL=/bin/bash
>  LANG=en_US.UTF-8
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic x86_64
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/502519/+subscribe
>

Revision history for this message

Omer Akram (om26er) wrote on 2010-01-17:

#5

can you plz try this 'sudo apt-get purge pidgin; sudo apt-get purge empathy; sudo apt-get autoremove

then open nautilus and remove ~/.mission-control ~/.purple ~/.cache/telepathy ~/.config/empathy ~/.gconf/apps/empathy

'~' is your home directory. after this reboot and install empthy again and report back here

Revision history for this message

Zoran Nikin (nikinzoran) wrote on 2010-01-17:

#6

Hello!
I did everything according to your explanations and it seems that Empathy
works. I also tried to reboot again and again to try and it works! It just
needs to be activated twice, but it works!
Thank you very much!

Zoran Nikin, Serbia

On Sun, Jan 17, 2010 at 6:19 AM, om26er <email address hidden> wrote:

> can you plz try this 'sudo apt-get purge pidgin; sudo apt-get purge
> empathy; sudo apt-get autoremove
>
> then open nautilus and remove ~/.mission-control ~/.purple
> ~/.cache/telepathy ~/.config/empathy ~/.gconf/apps/empathy
>
> '~' is your home directory. after this reboot and install empthy again
> and report back here
>
> --
> can not create account
> https://bugs.launchpad.net/bugs/502519
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “empathy” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: empathy
>
> ubuntu 9.10
> empathy 2.8.1.1
>
> I can not create account for google talk
>
> ProblemType: Bug
> Architecture: amd64
> CheckboxSubmission: d0013d1f3e6dae3a8fa05b94b5fe96cc
> CheckboxSystem: da9af3b901b5569a389df6337f3d812f
> Date: Sun Jan 3 04:39:54 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/empathy
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
> SHELL=/bin/bash
> LANG=en_US.UTF-8
> ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic x86_64
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/502519/+subscribe
>

Revision history for this message

Omer Akram (om26er) wrote on 2010-01-17:

#7

marking fix released as there seems to be no problem in empathy 2.29.5 and also as reporter said just needs to be activated twice

Changed in empathy (Ubuntu):
status:	Incomplete → Fix Released

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can not create account

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can not create account

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