Visor module resets Treo 680

[Chris Evans]

I'm no longer able to sync my Treo 680 after upgrading to Karmic. Specifically, when I connect either of my machines to my Treo with the USB cable, the handheld reboots, and continues to reboot till I disconnect the cable. It seems that the Visor module that once worked with Intrepid (8.10) broke with Jaunty and is still not working. I followed the instructions on https://help.ubuntu.com/community/PalmDeviceSetup, and discovered through trial and error that it's not the rule entry that's causing the malfunction, it's the Visor module itself. I confirmed it on both my machines. Specifics:

- uname -a > Linux big-band 2.6.31-16-generic #52-Ubuntu SMP Thu Dec 3 22:00:22 UTC 2009 i686 GNU/Linux
- cat /proc/version_signature > Ubuntu 2.6.31-16.52-generic

I never reported it after upgrading from Intrepid to Jaunty because I assumed it would have gotten fixed with the newest release. Also, I ran sudo lspci -vnvn, which spawned the browser window that I used to generate this report. The info that it gathered should be included. Please let me know what additional info you require.

ProblemType: Bug
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: home 1729 F.... knotify4
                      home 1755 F.... kmix
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'I82801DBICH4'/'Intel 82801DB-ICH4 with Cx20468-31 at irq 5'
   Mixer name : 'Conexant Cx20468-31'
   Components : 'AC97a:43585430'
   Controls : 23
   Simple ctrls : 16
Date: Mon Dec 14 11:18:17 2009
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=a9beee53-8ab3-46eb-9fd6-1725d5f2dc18
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard compaq nx9020 (PL539UA#ABA)
Package: linux-image-2.6.31-16-generic 2.6.31-16.52
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: root=UUID=a60829a1-c960-4b36-ac24-912c95d5676d ro quiet splash
ProcEnviron:
 LANGUAGE=
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-16-generic N/A
 linux-firmware 1.25
RfKill:

SourcePackage: linux
Uname: Linux 2.6.31-16-generic i686
WpaSupplicantLog:

XsessionErrors: (polkit-gnome-authentication-agent-1:1791): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
dmi.bios.date: 07/07/2004
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.04
dmi.board.name: 3084
dmi.board.vendor: Quanta
dmi.board.version: 41.08
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.04:bd07/07/2004:svnHewlett-Packard:pncompaqnx9020(PL539UA#ABA):pvrRev1:rvnQuanta:rn3084:rvr41.08:cvnQuanta:ct10:cvrN/A:
dmi.product.name: compaq nx9020 (PL539UA#ABA)
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

[Jeremy Foshee (jeremyfoshee)]

Hi Chris,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 496665

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

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[Chris Evans (leftbas)]

I'm no longer using a Palm device with my Kubuntu desktop. So if no one else is having this problem, you can close the bug. Thanks.

[Myk Dowling (politas)]

I'm experiencing this same bug. Have been since I upgraded to Karmic. It's still an issue under Lucid, too (fresh install)

I'm using a Treo 650.

With the visor module loaded, I get the following in /var/log/messages when I press the hotsync button:

May 3 23:20:31 wedge kernel: [15820.044687] visor 2-1.3:1.0: Handspring Visor / Palm OS converter detected
May 3 23:20:31 wedge kernel: [15820.044829] usb 2-1.3: Handspring Visor / Palm OS converter now attached to ttyUSB0
May 3 23:20:31 wedge kernel: [15820.044922] usb 2-1.3: Handspring Visor / Palm OS converter now attached to ttyUSB1
May 3 23:20:32 wedge kernel: [15821.281092] usb 2-1.3: USB disconnect, address 23
May 3 23:20:32 wedge kernel: [15821.281491] visor ttyUSB0: Handspring Visor / Palm OS converter now disconnected from ttyUSB0
May 3 23:20:32 wedge kernel: [15821.281704] visor ttyUSB1: Handspring Visor / Palm OS converter now disconnected from ttyUSB1
May 3 23:20:32 wedge kernel: [15821.281734] visor 2-1.3:1.0: device disconnected

I'll try that apport-collect command next

[Myk Dowling (politas)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: politas 1607 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6ffc000 irq 21'
   Mixer name : 'IDT 92HD73C1X5'
   Components : 'HDA:111d7675,10280254,00100202'
   Controls : 16
   Simple ctrls : 10
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf6dec000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=3198b0bf-6133-4dc8-8718-e697d37c5235
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Inc. Studio 1535
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=3883150b-fac9-43ea-8709-6e5d6116df66 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_AU.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev plugdev sambashare tape video
dmi.bios.date: 07/30/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0F700C
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/30/2008:svnDellInc.:pnStudio1535:pvr:rvnDellInc.:rn0F700C:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Studio 1535
dmi.sys.vendor: Dell Inc.

[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Myk Dowling (politas)]

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[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Myk Dowling (politas)]

No one has asked for any additional information since I posted all the above files. Is there some more information needed? It's still an issue in Lucid, though people are probably slowly replacing their Treos. I wouldn't think three months of waiting while no one looks at an issue was a good reason to close it off.

[DH (derekh4)]

I kind of have to agree with Myk with this in principle. It's still a problem for me as well. But with no syncing in Linux I switched to a Blackberry. The only reason I still used my Treo was that it synced in Linux, so it was either switch distros back to Fedora or dump the Treo. So now I'm left to running a WIndows VM just to sync my Blackberry.

[David Nesting (dnesting)]

Someone posted details to the bug, but since nobody got around to looking at it, the bug sat in an Incomplete state and then was automatically closed. Reopening as described in Jeremy's message.

This bug was used to justify the removal of libhid from Ubuntu, which seems weird.

[Myk Dowling (politas)]

I'm afraid I can no longer help with testing this bug, as I have disposed of my Treo.

[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.