Applet on Gnome Panel displays as disconnected with an exclamation mark inside a cloud, will not connect.

[Chris]

Binary package hint: ubuntuone-client

Applet on Gnome Panel displays as disconnected with an exclamation mark inside a cloud, will not connect when clicked. Applet starts on boot with the default settings. This was working last week, and when I first installed Karmic I was about to add my computer and sync a few files. Restarting Ubuntuone temporarily gives me a black cloud and the message that it is syncing my files, but then it returns to disconnected state.

ubuntuone-client-gnome 1.0.2-0ubuntu2
Description: Ubuntu 9.10
Release: 9.10

ProblemType: Bug
.home.cjb..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.cjb..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = -1
 write_limit = -1
 on = True
.home.cjb..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: i386
Date: Tue Dec 1 07:39:50 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-15-generic i686
XsessionErrors:
 (gnome-settings-daemon:1573): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1573): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1686): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1678): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (gnome-panel:1672): Gdk-WARNING **: /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window

[Joshua Hoover (joshuahoover)]

I'm sorry to hear Ubuntu One isn't working properly for you. Fortunately, I think there is a workaround for this problem as I believe it's related to bug 455544 which occurs when the bandwidth preferences are set too low (or to the defaults). If you delete ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client, you should be able to connect. Thank you, Joshua

[Chris (openxs)]

Thank-you Joshua,

You were quite right, that has solved the problem and files are now in sync'

Thanks for your help.

Chris

2009/12/1 Joshua Hoover <email address hidden>

> *** This bug is a duplicate of bug 455544 ***
> https://bugs.launchpad.net/bugs/455544
>
> I'm sorry to hear Ubuntu One isn't working properly for you.
> Fortunately, I think there is a workaround for this problem as I believe
> it's related to bug 455544 which occurs when the bandwidth preferences
> are set too low (or to the defaults). If you delete
> ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client,
> you should be able to connect. Thank you, Joshua
>
> ** This bug has been marked a duplicate of bug 455544
> "Protocol version error" - when bandwidth throttling is enabled with the
> default values
>
> --
> Applet on Gnome Panel displays as disconnected with an exclamation mark
> inside a cloud, will not connect.
> https://bugs.launchpad.net/bugs/490721
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Chris (openxs)]

Thank you Joshua, you were quite right, this has fixed the problem. Sorry for the duplicate bug report.

Chris