Empathy messenger No alert for new message

[Vinodh Kumar]

Binary package hint: empathy

No alert\sound is triggered for new chat messages.

ProblemType: Bug
Architecture: i386
Date: Wed Nov 18 22:19:50 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: empathy
Uname: Linux 2.6.31-14-generic i686

[Brian Curtis (bcurtiswx)]

Thanks for your bug report and helping to make Ubuntu better. Please go into your preferences and make sure that sounds are on for incoming messages. Please let me me know if it's on or not.

[Arthur Amendt (amendt)]

Yes sounds are on.

On Sun, Nov 22, 2009 at 8:11 AM, Brian Curtis <email address hidden> wrote:

> Thanks for your bug report and helping to make Ubuntu better. Please go
> into your preferences and make sure that sounds are on for incoming
> messages. Please let me me know if it's on or not.
>
> ** Changed in: empathy (Ubuntu)
> Status: New => Incomplete
>
> --
> Empathy messenger No alert for new message
> https://bugs.launchpad.net/bugs/484892
> You received this bug notification because you are a direct subscriber
> of the bug.
>
www.amendt.blogspot.com/

[Vinodh Kumar (vino)]

All incoming sound preferences are ON

[Brian Curtis (bcurtiswx)]

Could you please provide a backtrace when the problem happens (i.e. have someone IM you while you are runnung gdb) by following the instructions at https://wiki.ubuntu.com/Backtrace. As far as I know there should be sounds and this is definitely a bug.

[Ezra Reeves (ezrareeves)]

Can you please ensure that in your sound preferences in System > Preferences > Sound you have the alert volume up and a sound theme selected (not "no sounds").

[Vinodh Kumar (vino)]

Yes everything is correct. But no alert sound.

[Vinodh Kumar (vino)]

I tested again. The alert sound comes but very very low low even after maxed the alert sound in sound preferences.

[Brian Curtis (bcurtiswx)]

Try going into your sound preferences and in your output tab, check each option to see if the volume is low.

[Vinodh Kumar (vino)]

Yes its better. Worked.