Ubuntu
ubuntuone-client package

doesn't connect to the web page and doesn't upload or download

Bug #481321 reported by Stefano
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

doesn't connect to the web page and doesn't upload or download

ProblemType: Bug
.home.amministratore..cache.ubuntuone.log.oauth.login.log:
 Avvio client Ubuntu One versione 1.0.2
 Avvio client Ubuntu One versione 1.0.2
 Avvio client Ubuntu One versione 1.0.2
.home.amministratore..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Thu Nov 12 14:34:40 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Revision history for this message
Stefano (stefano-brusati) wrote :
Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Hi Stefano,

I'm sorry to hear Ubuntu One isn't working properly for you. Are you using NetworkManager? Based on the log files provided, I can't tell what the cause may be. Sometimes, when NetworkManager isn't used we will see these more cryptic errors. We just released a new version in our PPA that removes the requirement for NetworkManager. So, if you're not using NetworkManager, please use this new version. You can use this version of the client by adding the beta PPA (deb http://ppa.launchpad.net/ubuntuone/beta/ubuntu karmic main ) to your package sources and then from a terminal session:

sudo apt-get update && sudo apt-get upgrade

If you are using NetworkManager, can you please try quitting the Ubuntu One client and then run the client from a terminal session and report any output?

ubuntuone-client-applet

Thank you,

Joshua

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
Stefano (stefano-brusati) wrote : Re: [Bug 481321] Re: doesn't connect to the web page and doesn't upload or download

Hi Joshua,

I'm glad to hear you and to have help from you.
Unfortunatly i'm using NetworkManager, so i suppose it would be useless for me
to test the beta you are telling about... or maybe not... should i try anyway?

________________________________
Da: Joshua Hoover <email address hidden>
A: <email address hidden>
Inviato: Ven 20 novembre 2009, 03:26:27
Oggetto: [Bug 481321] Re: doesn't connect to the web page and doesn't upload or download

Hi Stefano,

I'm sorry to hear Ubuntu One isn't working properly for you. Are you
using NetworkManager? Based on the log files provided, I can't tell what
the cause may be. Sometimes, when NetworkManager isn't used we will see
these more cryptic errors. We just released a new version in our PPA
that removes the requirement for NetworkManager. So, if you're not using
NetworkManager, please use this new version. You can use this version of
the client by adding the beta PPA (deb
http://ppa.launchpad.net/ubuntuone/beta/ubuntu karmic main ) to your
package sources and then from a terminal session:

sudo apt-get update && sudo apt-get upgrade

If you are using NetworkManager, can you please try quitting the Ubuntu
One client and then run the client from a terminal session and report
any output?

ubuntuone-client-applet

Thank you,

Joshua

** Changed in: ubuntuone-client (Ubuntu)
       Status: New => Incomplete

--
doesn't connect to the web page and doesn't upload or download
https://bugs.launchpad.net/bugs/481321
You received this bug notification because you are a direct subscriber
of the bug.

Status in “ubuntuone-client” package in Ubuntu: Incomplete

Bug description:
Binary package hint: ubuntuone-client

doesn't connect to the web page and doesn't upload or download

ProblemType: Bug
.home.amministratore..cache.ubuntuone.log.oauth.login.log:
Avvio client Ubuntu One versione 1.0.2
Avvio client Ubuntu One versione 1.0.2
Avvio client Ubuntu One versione 1.0.2
.home.amministratore..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
Date: Thu Nov 12 14:34:40 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Revision history for this message
Stefano (stefano-brusati) wrote :

Hi Joshua,

I'm glad to hear you and to have help from you.
Unfortunatly i'm using NetworkManager, so i suppose it would be useless for me
to test the beta you are telling about... or maybe not... should i try anyway?

________________________________
Da: Joshua Hoover <email address hidden>
A: <email address hidden>
Inviato: Ven 20 novembre 2009, 03:26:27
Oggetto: [Bug 481321] Re: doesn't connect to the web page and doesn't upload or download

Hi Stefano,

I'm sorry to hear Ubuntu One isn't working properly for you. Are you
using NetworkManager? Based on the log files provided, I can't tell what
the cause may be. Sometimes, when NetworkManager isn't used we will see
these more cryptic errors. We just released a new version in our PPA
that removes the requirement for NetworkManager. So, if you're not using
NetworkManager, please use this new version. You can use this version of
the client by adding the beta PPA (deb
http://ppa.launchpad.net/ubuntuone/beta/ubuntu karmic main ) to your
package sources and then from a terminal session:

sudo apt-get update && sudo apt-get upgrade

If you are using NetworkManager, can you please try quitting the Ubuntu
One client and then run the client from a terminal session and report
any output?

ubuntuone-client-applet

Thank you,

Joshua

** Changed in: ubuntuone-client (Ubuntu)
       Status: New => Incomplete

--
doesn't connect to the web page and doesn't upload or download
https://bugs.launchpad.net/bugs/481321
You received this bug notification because you are a direct subscriber
of the bug.

Status in “ubuntuone-client” package in Ubuntu: Incomplete

Bug description:
Binary package hint: ubuntuone-client

doesn't connect to the web page and doesn't upload or download

ProblemType: Bug
.home.amministratore..cache.ubuntuone.log.oauth.login.log:
Avvio client Ubuntu One versione 1.0.2
Avvio client Ubuntu One versione 1.0.2
Avvio client Ubuntu One versione 1.0.2
.home.amministratore..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
Date: Thu Nov 12 14:34:40 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Revision history for this message
Punkkiz (gyvas-lavonas) wrote : ubuntu one error

ubuntu one is still not working propertly. I am using network manager.
And updated to suggested newer version.
When I run sudo ubuntuone-client-applet in terminal i get these errors:

ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
dbus.exceptions.DBusException:
org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with
unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status:
dbus.exceptions.DBusException:
org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with
unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/:
dbus.exceptions.DBusException:
org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with
unknown return code 1
ERROR:dbus.proxies:Introspect error on com.ubuntuone.SyncDaemon:/status:
dbus.exceptions.DBusException:
org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with
unknown return code 1

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Punkkiz,

Can you try starting ubuntuone-client-applet without sudo and see if you get different output? Also, can please post the contents of your ~/.config/ubuntuone/syncdaemon.conf file.

Thank you,

Joshua

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hi Punkkiz,

could you please paste the content of the file /home/amministratore/config/ubuntuone/syncdaemon.conf?

Thank you!

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.

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