pidgin DOESN'T hang on pasting certain link

[Michael Jones]

Binary package hint: pidgin

it works on this computer

ProblemType: Bug
Architecture: i386
Date: Mon Nov 9 00:46:19 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: wl
Package: pidgin 1:2.6.2-1ubuntu7
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: pidgin
Uname: Linux 2.6.31-14-generic i686

[Nigel Babu (nigelbabu)]

Pidgin worked as expected. This is not a bug.

[Nigel Babu (nigelbabu)]

If you are unable to reproduce a bug, please leave it as a comment on the unreproduceable one along with what version of the pidgin package they are using that doesnt reproduce it. Thanks

[Michael Jones (jonesmz)]

Hi Nigel.

    So, I specifically posted this bug report using the ubuntu-bug comand on pidgin using this second machine. I would have been happy to post the relevent information about pidgin WORKING in the report about it NOT, however, my experience (which may perhaps be incomplete) is that when using ubuntu-bug to report a duplicate issue, none of the dependency information is transmitted to launchpad.

    While this ticket. specifically, may not report a BUG, it does report specific, and useful information to assist in tracking down the bug itself. Inconsistant behavior is a bug, whether the inconsistent behavior is desired or not. I'd prefer for my program to crash in a reproduceable way in every case. Because this is the one machine I have encountered so far that does NOT hang on this specific link, I consider this important information.

    Additionally, I was not the one who posted this bug. The person who owns and operates this machine is an acquaintance of mine who knows little to nothing about computers aside from that Ubuntu Just Works (tm). So, while Its EXCELLENT that Ubuntu (our operating system of choice) DID just work for her in this specific case, its incredibly useful and interesting to know of this specific difference in behavior. Until launchpad makes it simple for regular users to correctly report useful information like this, I'll unfortunately have to continue having them file new bug tickets and them manually duplicate, or otherwise link them to the problem ticket that they want to report.

    In addition to that, I am indeed able to reproduce the bug. It's so far occured on my machine 7 times, after a reboot, and through several prototols on pidgin, and also on 2 other non-technical friend's computers. Both of these other two friends are unable to understand how to submit bug tickets through launchpad, and are waiting until I can physically assist them in submitting the ticket tomorrow or sometime later this week.

[Nigel Babu (nigelbabu)]

please use the command "apport-collect -p BUGNUMBER" to log calls like these. It will attach the second info to the correct bug

[Nigel Babu (nigelbabu)]

You can download the attachments from this file and attach it to the first bug adding your comment that it those are from a system in which it works.

[Michael Jones (jonesmz)]

Where can we get this into documentation so that others don't make the same
mistake that I did then?

On Mon, Nov 9, 2009 at 2:18 AM, Nigel Babu <email address hidden> wrote:

> You can download the attachments from this file and attach it to the
> first bug adding your comment that it those are from a system in which
> it works.
>
> ** This bug is no longer a duplicate of bug 478904
> Pidgin hangs when a specific link is inserted into the IM text field.
>
> --
> pidgin DOESN'T hang on pasting certain link
> https://bugs.launchpad.net/bugs/478909
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “pidgin” package in Ubuntu: Invalid
>
> Bug description:
> Binary package hint: pidgin
>
> it works on this computer
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Nov 9 00:46:19 2009
> DistroRelease: Ubuntu 9.10
> NonfreeKernelModules: wl
> Package: pidgin 1:2.6.2-1ubuntu7
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: pidgin
> Uname: Linux 2.6.31-14-generic i686
>