Unable to connect to ubuntu one using cloud applet

[Steve Allen]

Binary package hint: ubuntuone-client

The 'cloud' applet permanently has an exclamation mark in it. If I right click and try to connect, after a couple of seconds the '!' is back again and there is still no connection.

ProblemType: Bug
.home.steve..cache.ubuntuone.log.oauth.login.log:
 Starting Ubuntu One client version 1.0.2
 Starting Ubuntu One client version 1.0.2
 Starting Ubuntu One client version 1.0.2
 Starting Ubuntu One client version 1.0.2
 Starting Ubuntu One client version 1.0.2
.home.steve..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.steve..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = -1
 write_limit = -1
 on = True
.home.steve..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
Date: Sat Oct 31 09:38:43 2009
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686
XsessionErrors:
 (gnome-settings-daemon:2033): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2124): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2152): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (gnome-panel:2123): Gdk-WARNING **: /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window
 (nautilus:2993): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

[João Eduardo (joaoedu)]

Same to me.

[Steve Allen (steverallen)]

It would appear that the Tomboy notes upload does work, but nothing else. I have managed to sync tomboy notes, even though there would appear to be no connection. I have also managed to upload a couple of files by uploading from the website, not the desktop. Had no success so far with contacts from Evolution.

[Guillermo Gonzalez (verterok)]

Hi Steve,

Sorry to hear that Ubuntu One isn't working.

could you attach ~/.cache/ubuntuone/log/syncdaemon-exceptions.log to the
bug?

Also, please check Bug #455544 as you might be hitting that bug.

Thanks.

[Steve Allen (steverallen)]

Guillermo,

Thanks for the reply but, fortunately (or unfortunately depending on how
you look at it), I have just received and installed the new kernel
update and the problem disappeared. Everything now appears to work with
regards unbuntu one - files and contacts are now syncing and the notes
still work. Is there any point in sending the requested file?

Steve

On Mon, 2009-11-09 at 18:52 +0000, Guillermo Gonzalez wrote:
> Hi Steve,
>
> Sorry to hear that Ubuntu One isn't working.
>
> could you attach ~/.cache/ubuntuone/log/syncdaemon-exceptions.log to the
> bug?
>
> Also, please check Bug #455544 as you might be hitting that bug.
>
> Thanks.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: New => Incomplete
>

[Steve Allen (steverallen)]

Incidentally, having looked at bug 455544, this would not appear to be the same bug. There are no warning messages or errors - it simply does not work and refuses to connect for more than a couple of seconds.

[Facundo Batista (facundo)]

So, it seems that it was a transient error because of some issue on the server, or that you got a fix in the new update.

I'm marking this as fix released, but feel free to ask again if something similar happens.

[Tim Murray (seiken)]

I'll try it again and see. If the issue still happens I will submit a bug report again. It isnt super important.
What does not destroy me, makes me stronger. ----Friedrich Nietzsche

--- On Wed, 11/25/09, Facundo Batista <email address hidden> wrote:

> From: Facundo Batista <email address hidden>
> Subject: [Bug 466292] Re: Unable to connect to ubuntu one using cloud applet
> To: <email address hidden>
> Date: Wednesday, November 25, 2009, 9:32 AM
> So, it seems that it was a transient
> error because of some issue on the
> server, or that you got a fix in the new update.
>
> I'm marking this as fix released, but feel free to ask
> again if
> something similar happens.
>
> ** Changed in: ubuntuone-client (Ubuntu)
>        Status: Incomplete =>
> Fix Released
>
> --
> Unable to connect  to ubuntu one using cloud applet
> https://bugs.launchpad.net/bugs/466292
> You received this bug notification because you are a direct
> subscriber
> of the bug.
>
> Status in “ubuntuone-client” package in Ubuntu: Fix
> Released
>
> Bug description:
> Binary package hint: ubuntuone-client
>
> The 'cloud' applet permanently has an exclamation mark in
> it. If I right click and try to connect, after a couple of
> seconds the '!' is back again and there is still no
> connection.
>
> ProblemType: Bug
> .home.steve..cache.ubuntuone.log.oauth.login.log:
> Starting Ubuntu One client version 1.0.2
> Starting Ubuntu One client version 1.0.2
> Starting Ubuntu One client version 1.0.2
> Starting Ubuntu One client version 1.0.2
> Starting Ubuntu One client version 1.0.2
> .home.steve..cache.ubuntuone.log.syncdaemon.exceptions.log:
>
> .home.steve..config.ubuntuone.syncdaemon.conf:
> [bandwidth_throttling]
> read_limit = -1
> write_limit = -1
> on = True
> .home.steve..config.ubuntuone.ubuntuone.client.conf:
> [ubuntuone]
> connected = True
> connect = 0
> show_applet = 0
> bookmarked = True
> Architecture: i386
> Date: Sat Oct 31 09:38:43 2009
> DistroRelease: Ubuntu 9.10
> Package: ubuntuone-client 1.0.2-0ubuntu2
> PackageArchitecture: all
> ProcEnviron:
> LANG=en_GB.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: ubuntuone-client
> Uname: Linux 2.6.31-14-generic i686
> XsessionErrors:
> (gnome-settings-daemon:2033): GLib-CRITICAL **:
> g_propagate_error: assertion `src != NULL' failed
> (nautilus:2124): Eel-CRITICAL **:
> eel_preferences_get_boolean: assertion
> `preferences_is_initialized ()' failed
> (polkit-gnome-authentication-agent-1:2152): GLib-CRITICAL
> **: g_once_init_leave: assertion `initialization_value != 0'
> failed
> (gnome-panel:2123): Gdk-WARNING **:
> /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952
> drawable is not a pixmap or window
> (nautilus:2993): Eel-CRITICAL **:
> eel_preferences_get_boolean: assertion
> `preferences_is_initialized ()' failed
>

[rporrini (raffaele-porrini)]

this is my log

root@raffaele-desktop:~/.cache/ubuntuone/log# more
syncdaemon-exceptions.log.2009-11-25_15-42-26
2009-11-25 15:42:26,106 - ubuntuone.SyncDaemon.ActionQueue - ERROR -
Protocol ve
rsion error
2009-11-25 15:42:26,189 - twisted - ERROR - Unhandled error in Deferred:
2009-11-25 15:42:26,189 - twisted - ERROR - Unhandled Error
Traceback (most recent call last):
Failure: twisted.internet.error.ConnectionLost: Connection to the other side
was
 lost in a non-clean fashion: Connection lost.

2009/11/25 Facundo Batista <email address hidden>

> So, it seems that it was a transient error because of some issue on the
> server, or that you got a fix in the new update.
>
> I'm marking this as fix released, but feel free to ask again if
> something similar happens.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: Incomplete => Fix Released
>
> --
> Unable to connect to ubuntu one using cloud applet
> https://bugs.launchpad.net/bugs/466292
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Steve Allen (steverallen)]

This has worked properly since my last posting, however, for some reason the preferences keep resetting themselves on random occasions to limit bandwith to 0 kb/s both up and down. All I have to do is uncheck the box and it starts working again. There appears to be no pattern as to why this is happening. It certainly doesn't happen every time that I boot up.

[Matt Griffin (mattgriffin)]

Steve - Try the workaround in bug 455544 (remove or rename ~/.config/ubuntuone/syncdaemon.conf) and see if that solves the problem.

[Joshua Hoover (joshuahoover)]

I'm sorry to hear Ubuntu One isn't working properly for you. Fortunately, I think there is a workaround for this problem as I believe it's related to bug 455544 which occurs when the bandwidth preferences are set too low (or to the defaults). If you delete ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client, you should be able to connect. Thank you, Joshua

[rporrini (raffaele-porrini)]

It also worked for me. Thank you.

2009/12/1 Joshua Hoover <email address hidden>

> *** This bug is a duplicate of bug 455544 ***
> https://bugs.launchpad.net/bugs/455544
>
> I'm sorry to hear Ubuntu One isn't working properly for you.
> Fortunately, I think there is a workaround for this problem as I believe
> it's related to bug 455544 which occurs when the bandwidth preferences
> are set too low (or to the defaults). If you delete
> ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client,
> you should be able to connect. Thank you, Joshua
>
> ** This bug has been marked a duplicate of bug 455544
> "Protocol version error" - when bandwidth throttling is enabled with the
> default values
>
> --
> Unable to connect to ubuntu one using cloud applet
> https://bugs.launchpad.net/bugs/466292
> You received this bug notification because you are a direct subscriber
> of the bug.
>