X server locks up when Acrobat Reader is started

[Martin Ling]

Binary package hint: xorg

If I run acroread, the X server locks up immediately. The Acrobat window never appears. Usually the cursor still moves, but the display doesn't update. In one case the cursor stopped moving too. Either way, I can still use Ctrl-Alt-Fn to switch VTs, and restart the X server, but the problem seems to be always repeatable.

The machine is a Dell Latitude D610, with an ATI graphics chipset, using the radeon driver.

ProblemType: Bug
Architecture: i386
Date: Thu Oct 22 17:13:24 2009
DistroRelease: Ubuntu 9.10
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude D610
Package: xserver-xorg 1:7.4+3ubuntu7
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.31-14-generic root=UUID=222f46cf-e3d6-4f14-9bfc-3f4497960a8b ro quiet
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/usr/bin/zsh
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu7
 libgl1-mesa-glx 7.6.0-1ubuntu4
 libdrm2 2.4.14-1ubuntu1
 xserver-xorg-video-intel 2:2.9.0-1ubuntu2
 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
SourcePackage: xorg
Uname: Linux 2.6.31-14-generic i686
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
XsessionErrors:
 (gnome-settings-daemon:12331): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:12331): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:12368): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:12361): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (gnome-panel:12358): Gdk-WARNING **: /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window
dmi.bios.date: 10/02/2005
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0K3879
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd10/02/2005:svnDellInc.:pnLatitudeD610:pvr:rvnDellInc.:rn0K3879:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D610
dmi.sys.vendor: Dell Inc.
fglrx: Not loaded
system:
 distro: Ubuntu
 architecture: i686kernel: 2.6.31-14-generic

[Martin Ling (martin-launchpad)]

I should add that it's acroread version 9.1.0-7jaunty2 which is triggering this.

[Martin Ling (martin-launchpad)]

No longer seems to be happening with acroread 9.1.0-7jaunty2, and the same X server version. I am retaining a copy of the older acroread package so that I can reproduce this. I think a reproducible client-induced lockup in the Karmic-released X server is a serious bug which should be investigated, even if not triggered by current packages. I assume that Bryce Harrington was able to reproduce this too, so it's not just my hardware.

I'm not familiar with the X protocol or how one would go about getting a trace of what the application is doing to cause this. But I'm happy to put some time in to help isolate a simple test case, if someone with more knowledge of these things could give me some pointers on how to get started.

[Bryce Harrington (bryce)]

[This is an automatic notification.]

Hi Martin,

This bug was reported against an earlier version of Ubuntu, can you
test if it still occurs on Lucid?

Please note we also provide technical support for older versions of
Ubuntu, but not in the bug tracker. Instead, to raise the issue through
normal support channels, please see:

    http://www.ubuntu.com/support

If you are the original reporter and can still reproduce the issue on
Lucid, please run the following command to refresh the report:

  apport-collect 458306

If you are not the original reporter, please file a new bug report, so
we can work with you as the original reporter instead (you can reference
bug 458306 in your report if you think it may be related):

  ubuntu-bug xorg

If by chance you can no longer reproduce the issue on Lucid or if you
feel it is no longer relevant, please mark the bug report 'Fix Released'
or 'Invalid' as appropriate, at the following URL:

  https://bugs.launchpad.net/ubuntu/+bug/458306

[Martin Ling (martin-launchpad)]

I no longer use this machine so cannot retest.