Ubuntu one is disconected all the time (doesn't synchronize my files)

[Zigurds]

Binary package hint: ubuntuone-client

It just doesn't work

ProblemType: Bug
.home.zigis..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 1
 bookmarked = True
Architecture: i386
Date: Thu Oct 15 22:23:02 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: wl
Package: ubuntuone-client 1.0.1-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.47-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

[Mark G. Saye (markgsaye)]

ZGStyle, thanks for your bug report. Please could you tell us if you are using NetworkManager? The Ubuntu One client has a dependency on NetworkManager, as the attached error logs show.Thanks.

[Zigurds (zgstyle)]

No, I don't use NetworkManager. It connects very slowly and is bugy for me.
I use Wicd instead. In my case it works perfectly.
You are telling UbuntuOne has NetworkManager dependency...
But it was working fine for me whole last month without NetworkManager.
Does it mean dependency was added recently?
Could you please be so kind and tell me how can I use UbuntuOne without NetworkManager?
Thanks!

[Thibault Dupuis (dthibault)]

You can use Wicd with the UbuntuOne Client. Try to use with NetworkManager. Do you use a proxy server?

[tomjo78 (tommi-johnsson)]

i'm using network manager and doesn't matter is proxy on use or not.
No firewall blocking connection.
Here's my wireshark cap. file as an attachment.
My other pc (9.10 64bit amd) has exatly same network settings as i have on this computer (9.10 UNR) and it has no problems to connect ubuntu one shared files.

[Piotr Morgwai Kotarbiński (morgwai)]

I've got the same problem. Additionally ubuntuone applet shows disconnected all the time. See attached screenshot.
When attempting to connect it shows info that files are being synchronized and shows disconnected state again after about 1 second.

[Piotr Morgwai Kotarbiński (morgwai)]

.home.morgwai..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.morgwai..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 on = True
 read_limit = -1
 write_limit = -1
.home.morgwai..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: amd64
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client-gnome 1.0.2-0ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
Uname: Linux 2.6.31-14-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:2311): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:2365): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:2346): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (gnome-panel:2342): Gdk-WARNING **: /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window
 (nautilus:2864): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

[Piotr Morgwai Kotarbiński (morgwai)]

any news regarding this bug? I'm really eager to try ubuntu-one ;)

[Zigurds (zgstyle)]

No news so far, but to be honest, I would not recommend to use Ubuntu One
services yet.
I have lost many files due to different bugs in Ubuntu One (lucky me - I had
backups).
At the moment I have switched to Dropbox - it also has 2 GB free and works
without any problems on Linux, MAc and Windows.
I'm going to keep eye on Ubuntu One and as soon as they will resolve the
issues, I will come back.

2009/11/22 Piotr Morgwai Kotarbiński <email address hidden>

> any news regarding this bug? I'm really eager to try ubuntu-one ;)
>
> --
> Ubuntu one is disconected all the time (doesn't synchronize my files)
> https://bugs.launchpad.net/bugs/452454
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Zigurds (zgstyle)]

No news so far, but to be honest, I would not recommend to use Ubuntu One services yet.
I have lost many files due to different bugs in Ubuntu One (lucky me - I had backups).
At the moment I have switched to Dropbox - it also has 2 GB free and works without any problems on Linux, MAc and Windows.
I'm going to keep eye on Ubuntu One and as soon as they will resolve the issues, I will come back.

[tomjo78 (tommi-johnsson)]

"I've got the same problem. Additionally ubuntuone applet shows disconnected all the time. See attached screenshot.
When attempting to connect it shows info that files are being synchronized and shows disconnected state again after about 1 second."

I got problem above work now.

Heres steps i did:
1. close ubuntuone client
2. remove machines from ubuntu one account
3. open a terminal and hit these magic words: rm -rf .local/share/ubuntuone/syncdaemon/

[Philippe Le Toquin (ppmt)]

thank you tomjo78...that seems to have fix my problem too

but I also had to delete ./config/ubuntuone so that I could add my computer again.

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.

[Piotr Morgwai Kotarbiński (morgwai)]

Clearly, the other bug (488413) is the duplicate of this bug not the other way around: it was reported more than a month later.