Empathy 2.28.0 reports: "Name in use" thus preventing to establish XMPP communication

[Detlef Lechner]

Binary package hint: empathy

Using Empathy 2.28.0, I set up an XMPP account and was able to establish Jabber text communication with 3 communication partners. On the next day the Empathy contact list did not show any communication partner names. Instead it reports: "<email address hidden>; Name in use."
This reminds me on http://wiki.ubuntu.com/EmpathyVsPidginUsability
'~$ uname -a; Linux T43 2.6.31-11-generic #38-Ubuntu SMP Fri Oct 2 11:55:55 UTC 2009 i686 GNU/Linux'.
'~$ apt-cache policy ekiga
ekiga:
  Installed: 3.2.5-1ubuntu1
  Candidate: 3.2.5-1ubuntu1
  Version table:
 *** 3.2.5-1ubuntu1 0
        500 http://de.archive.ubuntu.com karmic/main Packages
        100 /var/lib/dpkg/status'
I expect that the error message disappears, that I will see the buddy list in the Empathy Contact List window.
It happens instead that I see an error message and no buddy list.

ProblemType: Bug
Architecture: i386
Date: Sun Oct 4 14:42:50 2009
DistroRelease: Ubuntu 9.10
Package: empathy 2.28.0-0ubuntu2
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-11.38-generic
SourcePackage: empathy
Uname: Linux 2.6.31-11-generic i686

[Sebastien Bacher (seb128)]

Thank you for your bug report. The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

[Detlef Lechner (detlef-lechner)]

The bug persists in Empathy 2.28.0.1.

[Detlef Lechner (detlef-lechner)]

The problem persists in Empathy 2.28.1.
'~$ uname -a;
Linux T43 2.6.31-14-generic #48-Ubuntu SMP Fri Oct 16 14:04:26 UTC 2009 i686 GNU/Linux'.
I noticed that calling Empathy by clicking Applications > Internet > Empathy Instant Messenger
will not produce any new window nor applet but starts a process. Only clicking this sequence a second time will produce the "Contact List" window.

[Sebastien Bacher (seb128)]

Could you send the bug to GNOME?

[igorsh (ishipenkov)]

It seems empathy add parameter "param-register=true" to every new jabber account in config file .mission-control/accounts/accounts.cfg
if i edit this file, this parameter will recover on next launch of empathy.

[Detlef Lechner (detlef-lechner)]

I do not understand you very well. What should I do in order to get rid of this bug?

[igorsh (ishipenkov)]

this morning empathy updates to 2.28.1.1-0ubuntu1 and now this bug is fixed for me

[Detlef Lechner (detlef-lechner)]

In empathy 2.28.1-1ubuntu1 this bug still persists.

[Detlef Lechner (detlef-lechner)]

@igorsh Do you have a suggestion how to get rid of this bug?

[igorsh (ishipenkov)]

i just remove all jabber accounts, then update empathy today to
2.28.1.1-0ubuntu1 (it is newer than 2.28.1-1ubuntu1 and it is in
karmic-proposed repository), then add jabber accounts and bug has gone.

2009/10/31 Detlef Lechner <email address hidden>

> @igorsh Do you have a suggestion how to get rid of this bug?
>
> --
> Empathy 2.28.0 reports: "Name in use" thus preventing to establish XMPP
> communication
> https://bugs.launchpad.net/bugs/442222
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Sean G (sean-gilbertson)]

In my opinion, the UI around adding a Jabber account is at worst misleading, and at best unclear.

When adding a Jabber account, you're presented with two radio buttons, one of which says "create new account" and the other "reuse an existing account." This is confusing because, you're creating the record of the account in Empathy, so you're "creating an account" in that sense. That's how I ran into this issue. Technically, maybe it's not a bug, but it felt like one.

One way to fix this would be to remove those radio buttons and default to reusing an existing account. You could then have a separate button or link that says "Create an account..." and goes to a different UI.

[Brian Curtis (bcurtiswx)]

I see two different bugs worth of a discussion going on here. The original bug report is going on about jabber problems, and one wishlisting how it should be different. Both are legit, but the wishlist one should be filed separately, and if the original bug is still a problem i should be sent upstream as per sebastiens original request.

[Omer Akram (om26er)]

Are there any news about this bug? Has someone affected by this bug sent the report upstream? May you tell us the bug number? Thanks in advance.

[Omer Akram (om26er)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!