I can't connect with ubuntuone
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu One Client |
Triaged
|
Medium
|
Tim Cole |
Bug Description
Each time my computer start, the ubuntuone icon appear with a x in a red box and firefox is
launched to the launchpad site(for bugs report)...
John O'Brien (jdobrien) wrote : Re: [Bug 436964] [NEW] I can't connect with ubuntuone | #1 |
Simon Brouillard (simon-brouillard1) wrote : | #2 |
I verify the version and now i get the latest
ubuntuone-client Installed: 0.95.1+
Joshua Hoover (joshuahoover) wrote : | #3 |
Hi Simon,
I'm sorry to hear Ubuntu One is still not working properly for you. In order to help us troubleshoot this issue, can you run the following command in a terminal session:
apport-collect -p ubuntuone-client 436964
This will provide us with some more info and log files to see what is going on.
Thank you,
Joshua
Changed in ubuntuone-client: | |
status: | New → Incomplete |
Simon Brouillard (simon-brouillard1) wrote : | #4 |
I run the apport-collect in a terminal and i get an error... unauthorized access
How change the autorization level... in Launchpad
Joshua Hoover (joshuahoover) wrote : | #5 |
Hi Simon,
Try this to change the authorization level for apport to send debug info on your behalf:
1) rm ~/.cache/
2) apport-collect -p ubuntuone-client 436964
3) When prompted in your web browser, click the "Change Anything" button (the last one in the list)
4) Go back to your terminal session and press "Enter"
Thank you,
Joshua
Simon Brouillard (simon-brouillard1) wrote : apport-collect data | #6 |
.home.simon.
Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelMo
Package: ubuntuone-client 0.96.0+
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=fr_CA.UTF-8
ThirdParty: True
Uname: Linux 2.6.28-15-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy fuse lpadmin plugdev video
Simon Brouillard (simon-brouillard1) wrote : | #9 |
simon@simon-
simon@simon-
Logging into Launchpad...
The authorization page (https:/
Downloading bug...
Bug title: I can't connect with ubuntuone
Collecting apport information for source package ubuntuone-client...
Uploading additional information to Launchpad bug...
short text data...
attachment: .home.simon.
Error connecting to Launchpad: HTTP Error 500: Internal Server Error
You have to allow "Change anything" privileges.
simon@simon-
lmicu (lmicu1) wrote : | #10 |
Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelMo
Package: ubuntuone-client 0.96.0+
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
PATH=(custom, user)
LANG=en_US.UTF-8
ThirdParty: True
Uname: Linux 2.6.28-15-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy fuse lpadmin mythtv plugdev sambashare sudo vboxusers video
Guillermo Gonzalez (verterok) wrote : | #12 |
Hi,
is this still an issue with the latest client version?
Steve Brammer (mail-stevebrammer) wrote : | #13 |
.home.sbrammer.
.home.sbrammer.
[bandwidth_
on = True
read_limit = -1
write_limit = -1
.home.sbrammer.
[ubuntuone]
connected = True
connect = 0
show_applet = 0
bookmarked = True
Architecture: i386
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=en_DK.utf8
LANGUAGE=
ProcVersionSign
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
Steve Brammer (mail-stevebrammer) wrote : .home.sbrammer..cache.ubuntuone.log.oauth.login.log.txt | #14 |
Steve Brammer (mail-stevebrammer) wrote : Dependencies.txt | #15 |
Steve Brammer (mail-stevebrammer) wrote : UbuntuoneClientPackages.txt | #16 |
Steve Brammer (mail-stevebrammer) wrote : XsessionErrors.txt | #17 |
Changed in ubuntuone-client: | |
status: | Incomplete → New |
tags: | added: apport-collected |
Simon Brouillard (simon-brouillard1) wrote : | #18 |
Today, after the last update of Karmic Koala, my Ubuntu One is working
correctly...
When i start my computer, Ubuntu One 's icon is appearing with an x in a red box
(Not connected). If I want to load a file, i select the connection option and,
the updating process of my files in my ubuntuone space was begun... after a
few minutes, and messages that is working(good) all my files are uploaded...
a few seconds later, the Ubuntu One's icon disapearing... THe Job was well done!
JuG (julien-garand) wrote : apport-collect data | #19 |
.home.julien.
.home.julien.
[bandwidth_
on = True
read_limit = -1
write_limit = -1
.home.julien.
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: amd64
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.10
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelMo
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
LANGUAGE=
ProcVersionSign
ThirdParty: True
Uname: Linux 2.6.31-14-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
(npviewer.
(npviewer.
JuG (julien-garand) wrote : .home.julien..cache.ubuntuone.log.oauth.login.log.txt | #20 |
JuG (julien-garand) wrote : Dependencies.txt | #21 |
JuG (julien-garand) wrote : UbuntuoneClientPackages.txt | #22 |
Christoph Vieth (christoph-vieth) wrote : apport-collect data | #23 |
.home.evilop.
.home.evilop.
[bandwidth_
read_limit = 0
write_limit = 0
on = True
.home.evilop.
[ubuntuone]
connected = True
connect = 0
show_applet = 0
bookmarked = True
Architecture: amd64
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelMo
Package: ubuntuone-client 1.1+r276-
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
PATH=(custom, user)
LANG=de_DE.UTF-8
ThirdParty: True
Uname: Linux 2.6.28-16-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fuse lpadmin plugdev sambashare vboxusers video
Diego79 (diego-pellecchia) wrote : | #25 |
.home.diego.
Starting Ubuntu One client version 1.0.2
Starting Ubuntu One client version 1.0.2
Starting Ubuntu One client version 1.0.2
Starting Ubuntu One client version 1.0.2
.home.diego.
.home.diego.
[bandwidth_
on = True
read_limit = -1
write_limit = -1
.home.diego.
[ubuntuone]
connected = True
connect = 0
show_applet = 1
bookmarked = True
Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=en_GB.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
Diego79 (diego-pellecchia) wrote : Dependencies.txt | #26 |
Diego79 (diego-pellecchia) wrote : UbuntuoneClientPackages.txt | #27 |
Diego79 (diego-pellecchia) wrote : XsessionErrors.txt | #28 |
Raul (rauld21) wrote : apport-collect data | #29 |
.home.raul.
2009-11-19 23:16:03,430 - dbus.proxies - ERROR - Introspect error on org.freedesktop
2009-11-19 23:16:03,432 - ubuntuone.
.home.raul.
[bandwidth_
on = True
read_limit = -1
write_limit = -1
.home.raul.
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=es_ES.UTF-8
ProcVersionSign
ThirdParty: True
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev plugdev sambashare scanner tape users vboxusers video
Raul (rauld21) wrote : .home.raul..cache.ubuntuone.log.oauth.login.log.txt | #30 |
Raul (rauld21) wrote : Dependencies.txt | #31 |
Raul (rauld21) wrote : UbuntuoneClientPackages.txt | #32 |
Raul (rauld21) wrote : XsessionErrors.txt | #33 |
gcb (gcb0) wrote : apport-collect data | #34 |
.home.gcb.
.home.gcb.
[bandwidth_
on = True
read_limit = -1
write_limit = -1
.home.gcb.
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 0
Architecture: i386
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
PATH=(custom, user)
LANG=en_US.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
gcb (gcb0) wrote : .home.gcb..cache.ubuntuone.log.oauth.login.log.txt | #35 |
gcb (gcb0) wrote : Dependencies.txt | #36 |
gcb (gcb0) wrote : UbuntuoneClientPackages.txt | #37 |
gcb (gcb0) wrote : XsessionErrors.txt | #38 |
gcb (gcb0) wrote : | #39 |
was working. ubuntu daily update and bam. stoped working. for some time it showed me a message "capability mismatch, wait while we update our servers" or something on that line. then it simply didn't work with no message.
after sending those logs, i removed all the .config and .cache files, and clicked connect, and voila, it worked.
i'm connecting almost daily from 3 different computers...
Tim Cole (tcole) wrote : | #40 |
@Christoph: try exiting Ubuntu One, deleting your .config/
@Simon, are you still experiencing problems connecting?
Changed in ubuntuone-client: | |
assignee: | nobody → Tim Cole (tcole) |
status: | New → Incomplete |
Luis Carlos Cobo (luiscarlos) wrote : | #41 |
I have new problems now... even right after deleting .config/
Luis Carlos Cobo (luiscarlos) wrote : | #42 |
@Tim Cole: I was having this problem, deleting .config/
mikekorncnx (m-koronkiewicz) wrote : apport-collect data | #43 |
.home.mikoman.
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-17-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
(gnome-
(gnome-
(polkit-
(nautilus:1769): Eel-CRITICAL **: eel_preferences
(gnome-
mikekorncnx (m-koronkiewicz) wrote : .home.mikoman..cache.ubuntuone.log.oauth.login.log.txt | #44 |
mikekorncnx (m-koronkiewicz) wrote : .home.mikoman..cache.ubuntuone.log.syncdaemon.exceptions.log.txt | #45 |
mikekorncnx (m-koronkiewicz) wrote : Dependencies.txt | #46 |
mikekorncnx (m-koronkiewicz) wrote : UbuntuoneClientPackages.txt | #47 |
Changed in ubuntuone-client: | |
status: | Incomplete → New |
Entwine (mert) wrote : apport-collect data | #48 |
.home.mrtt.
.home.mrtt.
[bandwidth_
on = False
read_limit = 0
write_limit = 0
.home.mrtt.
[ubuntuone]
connected = True
connect = 0
show_applet = 0
bookmarked = True
Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=tr_TR.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-18-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
Entwine (mert) wrote : .home.mrtt..cache.ubuntuone.log.oauth.login.log.txt | #49 |
Entwine (mert) wrote : Dependencies.txt | #50 |
Entwine (mert) wrote : UbuntuoneClientPackages.txt | #51 |
Entwine (mert) wrote : XsessionErrors.txt | #52 |
Changed in ubuntuone-client: | |
status: | New → Incomplete |
status: | Incomplete → New |
javamarshal (javamarshal) wrote : apport-collect data | #53 |
.home.javaknigh
[ubuntuone]
connected = True
connect = 0
show_applet = 1
bookmarked = True
Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelMo
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-17-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
javamarshal (javamarshal) wrote : .home.javaknight..cache.ubuntuone.log.oauth.login.log.txt | #54 |
javamarshal (javamarshal) wrote : .home.javaknight..cache.ubuntuone.log.syncdaemon.exceptions.log.txt | #55 |
javamarshal (javamarshal) wrote : Dependencies.txt | #56 |
javamarshal (javamarshal) wrote : UbuntuoneClientPackages.txt | #57 |
javamarshal (javamarshal) wrote : XsessionErrors.txt | #58 |
Changed in ubuntuone-client: | |
status: | New → Triaged |
importance: | Undecided → Medium |
badboyyyyyy (yordan89-googlemail) wrote : apport-collect data | #59 |
.home.yordan.
2010-04-03 14:09:33,
2010-04-03 18:56:17,
2010-04-03 19:08:50,
.home.yordan.
[bandwidth_
read_limit = 0
write_limit = 0
on = False
.home.yordan.
[ubuntuone]
bookmarked = False
connected = False
connect = 0
show_applet = 1
Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: ubuntuone-client 1.1.3+r409-
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
PATH=(custom, no user)
LANG=bg_BG.UTF-8
ProcVersionSign
ThirdParty: True
Uname: Linux 2.6.31-21-generic i686
UserGroups:
badboyyyyyy (yordan89-googlemail) wrote : Dependencies.txt | #60 |
badboyyyyyy (yordan89-googlemail) wrote : UbuntuoneClientPackages.txt | #61 |
badboyyyyyy (yordan89-googlemail) wrote : XsessionErrors.txt | #62 |
Bob (robert-sabocanec) wrote : apport-collect data | #63 |
.home.robi.
[ubuntuone]
connected = True
connect = 0
show_applet = 1
bookmarked = True
Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitec
ProcEnviron:
SHELL=/bin/bash
LANG=hr_HR.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-16-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
Bob (robert-sabocanec) wrote : .home.robi..cache.ubuntuone.log.oauth.login.log.txt | #64 |
Bob (robert-sabocanec) wrote : .home.robi..cache.ubuntuone.log.syncdaemon.exceptions.log.txt | #65 |
Bob (robert-sabocanec) wrote : Dependencies.txt | #66 |
Bob (robert-sabocanec) wrote : UbuntuoneClientPackages.txt | #67 |
Bob (robert-sabocanec) wrote : XsessionErrors.txt | #68 |
Simon Brouillard wrote:
> Public bug reported:
>
> Each time my computer start, the ubuntuone icon appear with a x in a red box and firefox is
> launched to the launchpad site(for bugs report)...
>
I experiences something similar,
I resolved this by making sure I had the latest packages:
ubuntuone-client Installed: 0.95.1+ r222-0ubuntu1~ ppa1~karmic client- gnome Installed: 0.95.1+ r222-0ubuntu1~ ppa1~karmic
ubuntuone-