Attemps to update UserPreferences bounce with message "This email already belongs to somebody else."

[Stuart P. Bentley]

When submitting changes to UserPreferences, the page reloads with the preferences reset and the message "This email already belongs to somebody else."

[Данило Шеган (danilo)]

I can't reproduce this: can you please confirm it's fixed or at re-open as 'new' if it's not?

[Данило Шеган (danilo)]

FWIW, I tried using https://help.launchpad.net/UserPreferences

[James White (jameswhite)]

I get this error:

"This email already belongs to somebody else."

When trying to change any of my preferences using https://wiki.ubuntu.com/UserPreferences after signing in with my Launchpad account.

Reopening as new.

[James White (jameswhite)]

Also getting the same error message from https://help.launchpad.net/UserPreferences

[Curtis Hovey (sinzui)]

I think this is actually a data issue, not a bug in code. Over the last year, Launchpad removed identity management. Login, passwords, and email addresses are really managed by login.ubuntu.com. Ubuntu's login service provides the authentication to the wiki's mentioned in the bug comments. There may be a mismatch between the Ubuntu's data and the historic data in the wikis.

[serfus (serfus)]

I am also suffering from this ( "This email already belongs to somebody else." ) when trying to save my preferences at https://wiki.ubuntu.com/UserPreferences.

[Hendrik Schrieber (hennekn)]

This bug is really anoying and prevents changing any preferences! Is there a way to work around it or manually reset affected accounts?

[UndiFineD (k.dejong)]

For me this was resolved, when I filed a ticket with canonical 's launchpad ticketing system.
It was resolved by them, when they fixed my primairy email address, which had changed.
For me this issue is resolved.

The bug is not!
When people add a new email address, and wish to set it as their new primairy some thing(s) still points to the old primairy email address.

[Hendrik Schrieber (hennekn)]

But where do I find that ticketing system?

[Andrea Grandi (andreagrandi)]

This bug affects me too! Where can I open a ticket to Canonical to fix it? Thanks!

[Selene ToyKeeper (toykeeper)]

canonical-sysadmins, can you fix the user data for the people affected by this bug and its linked questions? (or do they need individual tickets first?)

[Selene ToyKeeper (toykeeper)]

(er, s/linked questions/duplicates/ )

[Gerhard Burger (burger.ga)]

I have the problem as well, how to proceed?

[Selene ToyKeeper (toykeeper)]

The admins tell me they want to handle this on an individual basis. So, here's how:

Open a ticket by emailing <email address hidden> and include the following details:

 - The URL of the site you are trying to use. (for example, https://wiki.ubuntu.com/UserPreferences )
 - Your username at that site.
 - The email address you use for login with login.launchpad.net or login.ubuntu.com.

Please include your username and "This email already belongs to someone else" in the message subject, to help identify the issue at a glance.

Also, it would be helpful if you could update this bug with a "fixed for me" message after you get the issue resolved for your account.

[Hendrik Schrieber (hennekn)]

I don't know how it happend because I haven't send a message to the admins yet but this issue has been solved for me today. At least I can see the new template after login now.

[Gerhard Burger (burger.ga)]

Solved for me by following the steps described by Selene Scriven, thanks!

[serfus (serfus)]

Solved for me by deleting the cookies, as the rt people suggested.

[Stuart Metcalfe (stuartmetcalfe)]

@toykeeper: Can we mark this bug as closed or are we waiting for something else to happen?

[Selene ToyKeeper (toykeeper)]

I think it has been long enough. As far as I can tell, there is no one left who cares and is still affected. If anyone still has this issue though, they can follow the instructions above.