Hewlett-Packard HP Pavilion dv2500 Notebook PC hibernate/resume failure

[Joel Goguen]

Resuming from hibernate gave me the Ubuntu boot screen, which said the laptop was waking up. After a bit, that disappeared, the screen remained blank, nothing was responsive, and no USB devices plugged in appeared to be getting power. After ~5 minutes I forced the laptop to power off, started it again, and aside from this problem report everything seemed fine. When I hibernated, all I had running was Firefox (2 windows, definitely over 5 tabs each), Dropbox, Ubuntu One, and I believe I also had Terminal open with two tabs. I believe Ubuntu One and Dropbox were both idle.

The BIOS identifies this as a Pavilion dv2500, but the actual model is HP Pavilion dv2622ca. Not sure if that makes a difference here, but I know the difference has caused problems for other people trying to use the HP recovery discs to restore their Vista installs.

ProblemType: KernelOops
Annotation: This occured during a previous hibernate and prevented it from resuming properly.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jgoguen 3299 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfc480000 irq 20'
   Mixer name : 'Conexant CX20549 (Venice)'
   Components : 'HDA:14f15045,103c30d6,00100100'
   Controls : 19
   Simple ctrls : 9
Date: Fri Aug 21 08:08:58 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: hibernate/resume
HibernationDevice: RESUME=UUID=a10fe579-0c12-434b-b3eb-03cef6b38df3
InterpreterPath: /usr/bin/python2.6
MachineType: Hewlett-Packard HP Pavilion dv2500 Notebook PC
Package: linux-image-2.6.31-6-generic 2.6.31-6.25
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.31-6-generic root=UUID=e49cf9d0-2f29-4b17-a1c1-691c19c0ce9f ro quiet splash
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.31-6.25-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-6-generic N/A
 linux-firmware 1.16
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Tags: resume hibernate
Title: [Hewlett-Packard HP Pavilion dv2500 Notebook PC] hibernate/resume failure
Uname: Linux 2.6.31-6-generic x86_64
UserGroups:

dmi.bios.date: 11/27/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.27
dmi.board.name: 30D6
dmi.board.vendor: Wistron
dmi.board.version: 81.53
dmi.chassis.type: 10
dmi.chassis.vendor: Wistron
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.27:bd11/27/2008:svnHewlett-Packard:pnHPPaviliondv2500NotebookPC:pvrF.27:rvnWistron:rn30D6:rvr81.53:cvnWistron:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv2500 Notebook PC
dmi.product.version: F.27
dmi.sys.vendor: Hewlett-Packard

[Jeremy Foshee (jeremyfoshee)]

Hi Joel,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 416905

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Joel Goguen (jgoguen)]

On Sun, 2010-03-14 at 06:58 +0000, Jeremy Foshee wrote:
> Hi Joel,
>
> This bug was reported a while ago and there hasn't been any activity in
> it recently. We were wondering if this is still an issue? Can you try
> with the latest development release of Ubuntu? ISO CD images are
> available from http://cdimage.ubuntu.com/releases/ .
>
> If it remains an issue, could you run the following command from a
> Terminal (Applications->Accessories->Terminal). It will automatically
> gather and attach updated debug information to this report.
>
> apport-collect -p linux 416905
>
> Also, if you could test the latest upstream kernel available that would
> be great. It will allow additional upstream developers to examine the
> issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once
> you've tested the upstream kernel, please remove the 'needs-upstream-
> testing' tag. This can be done by clicking on the yellow pencil icon
> next to the tag located at the bottom of the bug description and
> deleting the 'needs-upstream-testing' text. Please let us know your
> results.
>
> Thanks in advance.
>
> [This is an automated message. Apologies if it has reached you
> inappropriately; please just reply to this message indicating so.]
>
>
> ** Tags added: kernel-hibernate
>
> ** Tags added: needs-kernel-logs
>
> ** Tags added: needs-upstream-testing
>
> ** Tags added: kj-triage
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> Hewlett-Packard HP Pavilion dv2500 Notebook PC hibernate/resume failure
> https://bugs.launchpad.net/bugs/416905
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> Resuming from hibernate gave me the Ubuntu boot screen, which said the laptop was waking up. After a bit, that disappeared, the screen remained blank, nothing was responsive, and no USB devices plugged in appeared to be getting power. After ~5 minutes I forced the laptop to power off, started it again, and aside from this problem report everything seemed fine. When I hibernated, all I had running was Firefox (2 windows, definitely over 5 tabs each), Dropbox, Ubuntu One, and I believe I also had Terminal open with two tabs. I believe Ubuntu One and Dropbox were both idle.
>
> The BIOS identifies this as a Pavilion dv2500, but the actual model is HP Pavilion dv2622ca. Not sure if that makes a difference here, but I know the difference has caused problems for other people trying to use the HP recovery discs to restore their Vista installs.
>
> ProblemType: KernelOops
> Annotation: This occured during a previous hibernate and prevented it from resuming properly.
> Architecture: amd64
> ArecordDevices:
> **** List of CAPTURE Hardware Devices ****
> card 0: NVidia [HDA NVidia], device 0: CONEXANT Analog [CONEXANT Analog]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: jgoguen 3299 F.... pulseaudio
> CRDA: Error: [Errno 2] No such file or directory
> Card0.Amixer.info:
> Card hw:0 'NVidia'/'HDA NVidia at 0xfc480000 ir...

[Joel Goguen (jgoguen)]

Apparently I should top-post more frequently :) To avoid many clicks just to load a comment, I'll repeat my previous comment from the email here.

This has not happened every time so it may be a few days or so before I can say if this is fixed or not. I'm downloading the Lucid ISO now and will try hibernating frequently over the next few days. If this doesn't happen in Lucid after a while (maybe a week?) should I still test the latest upstream kernel or just remove the needs-upstream-testing tag?

Thanks,
Joel

[Joel Goguen (jgoguen)]

I don't know if apport-collected is actually valid. I tried to run "apport-collect -p linux 416905" but was told that the -p option no longer exists and the syntax is now "apport-gtk <bug number>". When I ran "apport-collect 416905", apport crashed with an error that I eventually gave up trying to copy (reasons explained below) and failed to connect to the DB (even though my Internet connection appeared otherwise fine) when apport tried to report that crash.

Entering hibernation seemed to go fine. When I came back out of hibernation, the screen was flickering very badly, as if the vertical refresh wasn't matching what the monitor was using. This made it hard to see what was going on, but I had a Terminal window open before hibernating so I used that to enter the apport-collect commands. The mouse cursor was barely visible through this and didn't always register that I had clicked on something. Reading results was also difficult. When I tried to shut down, the system unloaded GNOME fine, but the shutdown splash screen never appeared and after almost 10 minutes I forced the system to power off. I've since tried three times to boot the system, each time after about 5 minutes of it just sitting at the boot splash I hard booted and tried again. It finally booted on the fourth try with no sign of the previous video issues.

I used the nouveau driver for this test, but trying again with the proprietary nVidia driver wasn't any better. The system seemed to come out of hibernate this time, and I do have power going to USB devices that get plugged in, but the screen stays blank even when I try to switch to another vterm. Taking it on faith that there's something there to log in to doesn't seem to work on either the text or graphical vterms. I left it that way for about 10 minutes then forced a restart and got back to a normal session.

I'll repeat as much of this as I can with the latest upstream kernel and see if there's any changes.

[Joel Goguen (jgoguen)]

I've tested with the upstream build from the Kernel Team's page (2.6.34-999.201003151003) and the system resumed perfectly and quickly from hibernate with whatever it uses as the default driver for a nVidia card. I wasn't able to get the nVidia proprietary driver to install properly though.

[Jeremy Foshee (jeremyfoshee)]

Joel,
    apport is broken currently, this is something we are aware of and in the process of fixing. Thanks for testing this further.

~JFo

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]