Help does not work in gnome-power-preferences

[Janne Hyötylä]

Binary package hint: gnome-power-manager

When pressing the Help button in gnome-power-preferences, the help browser opens with the error
"Unable to load page
The requested URI "ghelp:cheese?preferences" is invalid".

No help file is shown.

ProblemType: Bug
Architecture: i386
Date: Sat Aug 8 21:06:25 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/gnome-power-preferences
Package: gnome-power-manager 2.27.5-0ubuntu1
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, user)
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
SourcePackage: gnome-power-manager
Uname: Linux 2.6.31-5-generic i686

[Scott Howard (showard314)]

http://git.gnome.org/cgit/gnome-power-manager/commit/?id=a472d25191ec3202ecc4c0d1a652bd32e87fef8f
Thanks for the report, the fix has been committed upstream and will arrive with version 2.27.92.

[Սահակ (petrosyan)]

I am still seeing this bug in 2.27.92, but now it gives a different error message.

[Scott Howard (showard314)]

Thanks for checking, I'm setting this back to confirmed.

 status confirmed

2009/9/18 Սահակ <email address hidden>:
> I am still seeing this bug in 2.27.92, but now it gives a different
> error message.
>
> ** Attachment added: "gpp.png"
>   http://launchpadlibrarian.net/32000351/gpp.png
>
> --
> Help does not work in gnome-power-preferences
> https://bugs.launchpad.net/bugs/410804
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “gnome-power-manager” package in Ubuntu: Fix Committed
>
> Bug description:
> Binary package hint: gnome-power-manager
>
> When pressing the Help button in gnome-power-preferences, the help browser opens with the error
> "Unable to load page
> The requested URI "ghelp:cheese?preferences" is invalid".
>
> No help file is shown.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sat Aug  8 21:06:25 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/gnome-power-preferences
> Package: gnome-power-manager 2.27.5-0ubuntu1
> ProcEnviron:
>  LANG=en_US.UTF-8
>  PATH=(custom, user)
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
> SourcePackage: gnome-power-manager
> Uname: Linux 2.6.31-5-generic i686
>

[Janne Hyötylä (janne-hyotyla)]

Bug still here with 2.28.0-0ubuntu1

The requested URI "ghelp:gnome-power-manager?preferences" is invalid

[Scott Howard (showard314)]

Thanks for bringing this up.

See commit:
http://bazaar.launchpad.net/~vcs-imports/gnome-power/trunk/revision/3214

That was supposed to fix it, but apparently it still can't find
ghelp:gnome-power-manager?preferences

2009/9/29 Janne Hyötylä <email address hidden>:
> Bug still here with 2.28.0-0ubuntu1
>
> The requested URI "ghelp:gnome-power-manager?preferences" is invalid
>
> --
> Help does not work in gnome-power-preferences
> https://bugs.launchpad.net/bugs/410804
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “gnome-power-manager” package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: gnome-power-manager
>
> When pressing the Help button in gnome-power-preferences, the help browser opens with the error
> "Unable to load page
> The requested URI "ghelp:cheese?preferences" is invalid".
>
> No help file is shown.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sat Aug  8 21:06:25 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/gnome-power-preferences
> Package: gnome-power-manager 2.27.5-0ubuntu1
> ProcEnviron:
>  LANG=en_US.UTF-8
>  PATH=(custom, user)
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
> SourcePackage: gnome-power-manager
> Uname: Linux 2.6.31-5-generic i686
>

[Janne Hyötylä (janne-hyotyla)]

The XML help file seems ok. Copying it over e.g totem's help file displays it correctly.
On the other hand, copying totem's help file to /usr/share/gnome/help/gnome-power-manager/C/gnome-power-manager.xml displays the same error as above.

It doesn't matter if I call the help file from the program or directly via $ yelp ghelp:gnome-power-manager

While testing things, I noticed that ghelp:creating-metacity-themes does not work either. Don't know if this is connected.

[Scott Howard (showard314)]

I actually cannot reproduce this bug, both "Help" from right clicking
on the icon and "Help" from the preferences screen loads the help
properly at the proper page. Can anyone else confirm this in 2.28?

2009/9/29 Janne Hyötylä <email address hidden>:
> The XML help file seems ok. Copying it over e.g totem's help file displays it correctly.
> On the other hand, copying totem's help file to /usr/share/gnome/help/gnome-power-manager/C/gnome-power-manager.xml displays the same error as above.
>
> It doesn't matter if I call the help file from the program or directly
> via $ yelp ghelp:gnome-power-manager
>
> While testing things, I noticed that ghelp:creating-metacity-themes does
> not work either. Don't know if this is connected.
>
> --
> Help does not work in gnome-power-preferences
> https://bugs.launchpad.net/bugs/410804
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “gnome-power-manager” package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: gnome-power-manager
>
> When pressing the Help button in gnome-power-preferences, the help browser opens with the error
> "Unable to load page
> The requested URI "ghelp:cheese?preferences" is invalid".
>
> No help file is shown.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sat Aug  8 21:06:25 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/gnome-power-preferences
> Package: gnome-power-manager 2.27.5-0ubuntu1
> ProcEnviron:
>  LANG=en_US.UTF-8
>  PATH=(custom, user)
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
> SourcePackage: gnome-power-manager
> Uname: Linux 2.6.31-5-generic i686
>

[Սահակ (petrosyan)]

I also cannot reproduce this bug anymore. Looks like it has been fixed.

[Janne Hyötylä (janne-hyotyla)]

Unfortunately not for me. Purging and reinstalling gnome-power-manager did not help.
Maybe I can try to purge and reinstall the help system, but which package would this be? Is yelp enough... or do I need to care about some language packages (my main language is "en_US" but I have "de" selected in Language selector as well and installed the corresponding langpacks).

[jimav (james-avera)]

Still there in ubuntu 9.10 beta (amd64). With
gnome-power-manager is 2.28.0-0ubuntu3

... the Help button produces the same "The requested URI "ghelp:gnome-power-manager?preferences" is invalid"

[Janne Hyötylä (janne-hyotyla)]

Could this be related to the install/upgrade path to the current karmic.

I did a fresh install between alpha 3 and 4 and have been continuously upgrading since then.

[Reece (reece)]

I'm also getting this error in 9.10. I installed from scratch using the release ISO and all packages are current. The error is as described in the original report (and #5 and #11). gnome-power-manager 2.28.1-0ubuntu1.

[Janne Hyötylä (janne-hyotyla)]

After a completely fresh install of Ubuntu 9.10 64bit, the problem is gone for me.