Firefox crashes - the check for update is grayed out and I see two profiles...a reg and 3.5 under ".mozilla"

[here.david]

Binary package hint: firefox-3.0

What a joke...research shows hundreds of listings YET no specific fix for firefox crashing. When I remove firefire all kinds of issue happen and I have to restore from the clonezilla clone.

While everything else is awesome in Ubuntu 9.04, this NORMAL day-to-day application not having an easy listing of the solution seem equal to Microsoft Windows. Which is not a model I would think Ubuntu would like to follow. Either take Firefox off the list of application or make it stable, is my suggestion.

Everything else I have been able to find fixes for with some researching and effort, however, Firefox has taken more time and less help.........if Lastpast and xmarks worked in other browsers I will have to move to them.

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Package: firefox-3.0 3.0.11+build2+nobinonly-0ubuntu0.9.04.1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.28-13-generic x86_64

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Let's address the issues one at a time.
Is the Firefox crash reproducible? What are the steps to generate the crash? You have a large number of addons installed, does firefox crash with them disabled?
Check for update is grayed out because Ubuntu provides Firefox updates through Debian packages and not directly from Mozilla.
There are probably 2 profile folders if you have installed Firefox 3.5 at some point. Firefox 3.5 copies your current profile on install so that you can modify each version independently.

Also, to maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

[here.david (here-david1)]

On Sun, Jun 21, 2009 at 1:12 PM, Micah Gersten <
<email address hidden>> wrote:

Hi Micah, WOW am I impressed...here is the information your requested...

1. Thank you for reporting this to Ubuntu. Let's address the issues one at
> a time.

Cool...

>
> 2. Is the Firefox crash reproducible? and What are the steps to generate
> the crash?

Random, sometimes on 1st opening and others "who knows when, just happens"
not able "to make it happen"

> 3. You have a large number of addons installed, does firefox crash with
> them disabled?
>

Woot Watcher 1.0.6, Download status 1.2, Forecastfox 0.9.10.1, LastPass
1.51.2, Twitter 1.8.1, Ubuntu Firefox Mod 0.7, and Xmarks 3.1.0...have not
tried to remove them as these are the minimum I perfer, guess I could give
up all but xmarks and lastpass...will give that a try...

4. Check for update is grayed out because Ubuntu provides Firefox updates
> through Debian packages and not directly from Mozilla.
>

Would be great "IF" that was lisited someplace as I spent hours trying to
find out how to fix this....

5. There are probably 2 profile folders if you have installed Firefox 3.5 at
> some point. Firefox 3.5 copies your current profile on install so that you
> can modify each version independently.
>

Yes, read someplace to delete them and now only have firefox under the
".mozilla" which must have happen with trying to get, Sound and DVD working.
I do recall a Firefox 3.5 auto update a while back. Things worked great
with Firefox before trying to fix sound....so many items under install about
Firefox who knows what is - is not needed. How do I now move to 3.5 as
check fo update is "greyed out" and way to many items listed under 3.5 to
know what is or is not needed. Which is why the update takes care of...

I do hope a fix is easy, as I am limiping between Xppro 64 (when I need to
get things done on firefox) and Ubuntu Amd64 which I can scan, print,
play-burn lables and DVD's, Listen to music, Have mac like doc, E-mail,
Office type apps and POWER (Gpart-Clonezilla) to do everything I need to
(except web browsing as would prefer). In less than 6GB vs the 30-50GB in
Windows. Fast "ghosting-recovering" allows me to "try" to fix the issues
and get back within mins vs the hours it normally took with windows...

> 6. Also, to maintain a respectful atmosphere, please follow the code of
> conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are
> handled by humans, the majority of whom are volunteers, so please bear
> this in mind.
>

Sorry if my venting was preceived as a personal attack, I can now see it was
not a sterling way to address the issue, just "upset"....not that is an
excuse...My appoligies to you for reading that venting...

BTW, why not have a "special" Location for fixes reported to "fix" issues,
would both move Ubuntu to more folks, as I am sad I waited this long to give
it a try...The last attemp I could not get ahy printers to work and when I
installed Ubuntu awhile ago they now work "out of the box" which allowed me
to switch over...

"I would assume" normal needs majority of folks need to have working are
E-mail, Broswer, Word, Printer at a minimun to get Ubuntu ...

[Micah Gersten (micahg)]

here.david wrote:
> On Sun, Jun 21, 2009 at 1:12 PM, Micah Gersten <
> <email address hidden>> wrote:
>
>> 2. Is the Firefox crash reproducible? and What are the steps to generate
>> the crash?
>>
>
>
> Random, sometimes on 1st opening and others "who knows when, just happens"
> not able "to make it happen"
>
Well, if you get a file in /var/crash for it, you can file a report.
>> 3. You have a large number of addons installed, does firefox crash with
>> them disabled?
>>
>>
>
> Woot Watcher 1.0.6, Download status 1.2, Forecastfox 0.9.10.1, LastPass
> 1.51.2, Twitter 1.8.1, Ubuntu Firefox Mod 0.7, and Xmarks 3.1.0...have not
> tried to remove them as these are the minimum I perfer, guess I could give
> up all but xmarks and lastpass...will give that a try...
>
It could be that a new profile might work for you. Sometimes profiles
get corrupt. You can create a new one to test with without deleting
your old one.
firefox -ProfileManager

> 4. Check for update is grayed out because Ubuntu provides Firefox updates
>
>> through Debian packages and not directly from Mozilla.
>>
>
> Would be great "IF" that was lisited someplace as I spent hours trying to
> find out how to fix this....
>
I just noticed this doesn't seem to be anywhere. I added a note here:
https://help.ubuntu.com/community/FirefoxNewVersion
> 5. There are probably 2 profile folders if you have installed Firefox 3.5 at
>
>> some point. Firefox 3.5 copies your current profile on install so that you
>> can modify each version independently.
>>
>>
>
> Yes, read someplace to delete them and now only have firefox under the
> ".mozilla" which must have happen with trying to get, Sound and DVD working.
> I do recall a Firefox 3.5 auto update a while back. Things worked great
> with Firefox before trying to fix sound....so many items under install about
> Firefox who knows what is - is not needed. How do I now move to 3.5 as
> check fo update is "greyed out" and way to many items listed under 3.5 to
> know what is or is not needed. Which is why the update takes care of...
>
> I do hope a fix is easy, as I am limiping between Xppro 64 (when I need to
> get things done on firefox) and Ubuntu Amd64 which I can scan, print,
> play-burn lables and DVD's, Listen to music, Have mac like doc, E-mail,
> Office type apps and POWER (Gpart-Clonezilla) to do everything I need to
> (except web browsing as would prefer). In less than 6GB vs the 30-50GB in
> Windows. Fast "ghosting-recovering" allows me to "try" to fix the issues
> and get back within mins vs the hours it normally took with windows...
>
>
Unless you want to test a release candidate, you might want to wait
until Firefox 3.5 is officially released which should be soon. You can
install it by:
sudo apt-get install firefox-3.5
or by using Synaptic or another package manager.
>> 6. Also, to maintain a respectful atmosphere, please follow the code of
>> conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are
>> handled by humans, the majority of whom are volunteers, so please bear
>> this in mind.
>>
>>
>
> Sorry if my venting was preceived as a personal attack, I can now...

[Monkey (monkey-libre)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!