Ubuntu 9.04 HP OfficeJet 7680 Printing Legal Size
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Incomplete
|
Undecided
|
Unassigned |
Bug Description
Using Ubuntu 9.04 with OfficeJet Pro 7680 All-In-One via network
We have used this printer without any trouble in Ubuntu 8.10 HPLIP 2.8 except one quirk. In order to print legal size page, we had to make sure that the page size (Legal) was set in printer properties and HPLIP Device Manager as well. Once those conditions were met Legal pages printed fine.
Now that we have Ubuntu 9.04, we cannot get Legal Page to print from Word Processor (Using both Word 2003 under cx Linux and Open Office Writer 3.01) no matter if print properties and device manager are both set to legal.
However, we have found that converting the document to pdf ( with OO) and printing the document with Adobe Acrobat the legal size page prints fine!
Printing from Word or OO Writer gives us a document that is shifted up exactly three inches. The top of the document is missing and the bottom three inches are blank.
Since we print a fair number of legal page documents for our work, we would really like some help in figuring this out.
I have run the hp-check and the results are listed below:
hp-check[16328]: info: :
Initializing. Please wait...
Ubuntu
9.04
scheduler is running
1.3.9
Linux syrena 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux
hp-check[16328]: info: :
hp-check[16328]: info: :---------------
hp-check[16328]: info: :| SYSTEM INFO |
hp-check[16328]: info: :---------------
hp-check[16328]: info: :
hp-check[16328]: info: :Basic system information:
hp-check[16328]: info: :Linux syrena 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux
hp-check[16328]: info: :
hp-check[16328]: info: :Distribution:
hp-check[16328]: info: :ubuntu 9.04
hp-check[16328]: info: :
HPOJ running?
hp-check[16328]: info: :No, HPOJ is not running (OK).
hp-check[16328]: info: :
hp-check[16328]: info: :Checking Python version...
hp-check[16328]: info: :OK, version 2.6.2 installed
hp-check[16328]: info: :
hp-check[16328]: info: :Checking PyQt 4.x version...
hp-check[16328]: info: :OK, version 4.4.4 installed.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for CUPS...
hp-check[16328]: info: :Status: scheduler is running
hp-check[16328]: info: :Version: 1.3.9
hp-check[16328]: info: :error_log is set to level: info
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dbus/python-dbus...
hp-check[16328]: info: :dbus daemon is running.
hp-check[16328]: info: :python-dbus version: 0.83.0
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[16328]: info: :------
hp-check[16328]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: DBus - Message bus system...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: libtool - Library building support services...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: libusb - USB library...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Python ctypes - A foreign function library for Python...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Python devel - Python development files...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Python XML libraries...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: SANE - Scanning library...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| HPLIP INSTALLATION |
hp-check[16328]: info: :------
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :Currently installed HPLIP version...
hp-check[16328]: info: :HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
hp-check[16328]: info: :
hp-check[16328]: info: :Current contents of '/etc/hp/
hp-check[16328]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.2
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
hp-check[16328]: info: :
hp-check[16328]: info: :Current contents of '~/.hplip/
hp-check[16328]: info: :[last_used]
device_uri = hp:/net/
[installation]
version = 3.9.2.49
date_time = 04/28/09 17:46:53
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| DISCOVERED PARALLEL DEVICES |
hp-check[16328]: info: :------
hp-check[16328]: info: :
hp-check[16328]: info: :No devices found.
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| DISCOVERED USB DEVICES |
hp-check[16328]: info: :------
hp-check[16328]: info: :
hp-check[16328]: info: :No devices found.
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[16328]: info: :------
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :Officejet_
hp-check[16328]: info: :------
hp-check[16328]: info: :Type: Printer
hp-check[16328]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[16328]: info: :Device URI: hp:/net/
hp-check[16328]: info: :PPD: /etc/cups/
hp-check[16328]: info: :PPD Description: HP Officejet Pro l7600 Foomatic/hpijs, hpijs 2.8.7
hp-check[16328]: info: :Printer status: printer Officejet_Pro_L7600 is idle. enabled since Tue 28 Apr 2009 05:46:18 PM EDT
hp-check[16328]: info: :Communication status: Good
hp-check[16328]: info: :
hp-check[16328]: info: :Officejet_
hp-check[16328]: info: :------
hp-check[16328]: info: :Type: Fax
hp-check[16328]: info: :Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
hp-check[16328]: info: :Device URI: hpfax:/
hp-check[16328]: info: :PPD: /etc/cups/
hp-check[16328]: info: :PPD Description: HP Fax
hp-check[16328]: info: :Printer status: printer Officejet_
hp-check[16328]: info: :Communication status: Good
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| SANE CONFIGURATION |
hp-check[16328]: info: :------
hp-check[16328]: info: :
hp-check[16328]: info: :'hpaio' in '/etc/sane.
hp-check[16328]: info: :'hpaio' in '/etc/sane.
hp-check[16328]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking output of 'scanimage -L'...
hp-check[16328]: info: :device `hpaio:
hp-check[16328]: info: :
hp-check[16328]: info: :------
hp-check[16328]: info: :| PYTHON EXTENSIONS |
hp-check[16328]: info: :------
hp-check[16328]: info: :
hp-check[16328]: info: :Checking 'cupsext' CUPS extension...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking 'pcardext' Photocard extension...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking 'hpmudext' I/O extension...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :Checking 'scanext' SANE scanning extension...
hp-check[16328]: info: :OK, found.
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :-----------------
hp-check[16328]: info: :| USB I/O SETUP |
hp-check[16328]: info: :-----------------
hp-check[16328]: info: :
hp-check[16328]: info: :
hp-check[16328]: info: :Checking for permissions of USB attached printers...
hp-check[16328]: info: :
hp-check[16328]: info: :-----------
hp-check[16328]: info: :| SUMMARY |
hp-check[16328]: info: :-----------
hp-check[16328]: info: :
hp-check[16328]: info: :No errors or warnings.
hp-check[16328]: info: :
hp-check[16328]: info: :Done.
This is an annoying problem if you need to print legal size documents. In order to work around this problem, I have to setup a PDF printer, print the document to PDF file and then print it to legal size paper. I cannot print legal size from Word or Open Office.