evince can't print an pdf I made with LATex.

[deabreu.ronaldo]

Binary package hint: evince

Evince does not print a PDF document I created using LATex. Evince reports that "too many failed attempts to print". However, I was able to print it using Adobe Acrobat Reader. And printing test page is working well. My printer is a Lexmark E120 conected under a USB port. The problem occurred using the printer's driver and the Generic CUPS driver.

Thanks.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/bin/evince
Package: evince 2.26.1-0ubuntu1
ProcEnviron:
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
Uname: Linux 2.6.28-11-generic i686

[Pascal De Vuyst (pascal-devuyst)]

Can you please attach the mentioned pdf document that fails.

Please also run the following command on a terminal for adding some useful printing related debugging info to this bug:
apport-collect -p cups 373796

Please provide your cups error_log after trying to print the mentioned pdf as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#cupserrorlog

[Nick Østergaard (nickoe)]

I got the same problem in ubuntu 9.04, but now I can't recreate the problem. But am not on ubuntu anymore, on Archlinux with evince 2.26.2.

[deabreu.ronaldo (deabreu-ronaldo)]

Dear Mr. De Vuyst,

I believe this error has ocurred with all other pdf document I have tried to
print. I had to sell my printer recently, so I am unable to test the
correction you suggested.

By the time I acquire a new printer, I shall try your suggestion. I
appreciate very much your concern and help.

Yours,

Ronaldo Alves de Abreu.

2009/7/28 Pascal De Vuyst <email address hidden>

> Can you please attach the mentioned pdf document that fails.
>
> Please also run the following command on a terminal for adding some useful
> printing related debugging info to this bug:
> apport-collect -p cups 373796
>
> Please provide your cups error_log after trying to print the mentioned
> pdf as described here:
> https://wiki.ubuntu.com/DebuggingPrintingProblems#cupserrorlog
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>
> --
> evince can't print an pdf I made with LATex.
> https://bugs.launchpad.net/bugs/373796
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “cups” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: evince
>
> Evince does not print a PDF document I created using LATex. Evince reports
> that "too many failed attempts to print". However, I was able to print it
> using Adobe Acrobat Reader. And printing test page is working well. My
> printer is a Lexmark E120 conected under a USB port. The problem occurred
> using the printer's driver and the Generic CUPS driver.
>
> Thanks.
>
> ProblemType: Bug
> Architecture: i386
> DistroRelease: Ubuntu 9.04
> ExecutablePath: /usr/bin/evince
> Package: evince 2.26.1-0ubuntu1
> ProcEnviron:
> LANG=pt_BR.UTF-8
> SHELL=/bin/bash
> SourcePackage: evince
> Uname: Linux 2.6.28-11-generic i686
>

--
Ronaldo Alves de Abreu

[Pascal De Vuyst (pascal-devuyst)]

Please check your /etc/cups/printers.conf file, does it have the following line in it?
AuthInfoRequired username,password
Try changing it to:
AuthInfoRequired none

[deabreu.ronaldo (deabreu-ronaldo)]

Dear Mr. De Vuyst,

The refered lines do not exist on the printers.conf file on my computer.
Would it be the cause of this problem?

I am sending to you the result of a cat command applied on the file.
# Printer configuration file for CUPS v1.3.9
# Written by cupsd on 2009-07-14 04:16
<DefaultPrinter Lexmark-E120>
Info Lexmark E120
DeviceURI usb://Lexmark/E120
State Stopped
StateMessage Unplugged or turned off
StateTime 1247555795
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>
<Printer Stylus-CX4900>
Info EPSON Stylus CX4900
Location ronaldo-laptop
DeviceURI usb://EPSON/Stylus%20CX4900
State Stopped
StateMessage Unplugged or turned off
StateTime 1247481715
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>

I hope it to be of some use to you.
Thank you, again, for the interest on the case.

Your,

Ronaldo Alves de Abreu.

Em Sex, 2009-08-07 às 09:23 +0000, Pascal De Vuyst escreveu:
> Please check your /etc/cups/printers.conf file, does it have the following line in it?
> AuthInfoRequired username,password
> Try changing it to:
> AuthInfoRequired none
>

[pinzia (pinzia)]

try with https://bugs.launchpad.net/ubuntu/+source/dmraid/+bug/463059

[FernanAguero (fernan-ciudad)]

Maybe a duplicate of bug #578380?
https://bugs.launchpad.net/ubuntu/+source/evince/+bug/578380

[Till Kamppeter (till-kamppeter)]

deabreu.ronaldo, can you follow the instructions in the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

[Till Kamppeter (till-kamppeter)]

pinzia, the issue described in bug 463059 is already fixed. If the problem is caused performance problems of Ghostscript, see bug 668800.

[Till Kamppeter (till-kamppeter)]

This problem is probably caused by both bug 680628 and bug 668800.