[i915GM] Random laptop lockup after upgrade to 9.04

[mutew]

Ubuntu Release 9.04 - Jaunty Jackalope

Laptop - Acer TravelMate 4102WLMi, Intel Centrino 1.73GHz, 768MB DDR-333 RAM, i915 onboard Intel video card, Intel 2200BG wireless card

I upgraded my 8.10 install to 9.04 using 'update-manager' last week and since then have been experiencing lockups in Ubuntu every day or so. The entire system freezes, no response on the keyboard, only the mouse pointer is active - set to whatever it was right at the freeze (for eg. if a new application was loading then the mouse pointer remains as a "busy" pointer). The screen stays the same and I can't seem to get it to do anything; the only option is to power-down manually by keeping the power button pressed.

I checked the logs but cannot seem to find any error messages in there, I tried turning on my bluetooth module using the kill switch on the laptop and sure enough there was an entry in /var/log/messages indicating that the system was still very much active and writing log messages in the background.

Could it be a problem with the i915 module?

-- Output of $(lspci -nn| grep VGA) --
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller [8086:2592] (rev 03)

[Martin Olsson (mnemo)]

@mutew, can you paste the output of "lspci -nn | grep VGA" and also a copy of your /var/log/Xorg.0.log please. PS. If it turns out that you have a 965 chipset, then just sit tight because it's a known bug that is being worked hard on.

Now, in case you're on a non-965 chipset... If you have access to two computers can you please install ssh on the buggy machine and then the next time the freeze happens you'll do these things (please note that step 3 requires you to install a new kernel right away even before the freeze happens because only the new 2.6.30 kernels have this new kind of freeze debugging capability):

1) Try to run "apport-collect 368642"
2) If for some arcane reason you're unable to run this command, please sabes copies of xorg.log and xorg.log.old (please do this even if you have previously attached another copy of xorg.log because right after the time freeze has happened there might be special information available in xorg.log or in xorg.log.old that helps us understand the freeze).
3) This is a big one, but please collect a batch buffer dump. This dump is very useful for determining _why_ your machine is freezing. This is the one thing that gives upstream developer a decent chance to fix your bug. Detailed instructions on how to do this is available here: https://edge.launchpad.net/~ubuntu-x-swat/+archive/x-freeze-test

[mutew (avheretic)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xserver-xorg-video-intel 2:2.6.3-0ubuntu9
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_IN
ProcVersion: Linux version 2.6.30-020630rc2-generic (root@zinc) (gcc version 4.2.3 (Ubuntu 4.2.3-2ubuntu7)) #020630rc2 SMP Wed Apr 15 14:00:27 UTC 2009
Uname: Linux 2.6.30-020630rc2-generic i686
UserGroups: adm admin audio cdrom dialout dip fax fuse lpadmin netdev plugdev sambashare scanner tape video
Xrandr:

glxinfo:

setxkbmap:

xdpyinfo:

xkbcomp:

[mutew (avheretic)]

@martin, I have pasted the contents of 'lspci' on top, this is a 915 chipset. I tried running apport on the frozen system but kept getting a "Cannot open Display" error.

[mutew (avheretic)]

Hope this information helps, let me know if you need any more information.

[Aaron Roydhouse (aaron-roydhouse)]

This sounds like the problem I've been having since upgrading from Intrepid 8.10 to Jaunty 9.04 on a Lenovo X301 (2776) laptop.

uname -a
Linux shim 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:58:03 UTC 2009 x86_64 GNU/Linux

lspci -nn | grep VGA
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07)

In the 24 hours since upgrading it has locked up the screen display, mouse pointer, and keyboard. /var/log/kern.log shows a kernel 'Oops' and a i915 dump (attached).

[...]
May 3 17:26:03 shim kernel: [ 3517.858785] BUG: unable to handle kernel NULL pointer dereference at 000000000000002c
May 3 17:26:03 shim kernel: [ 3517.858799] IP: [<ffffffffa03ea3a8>] i915_gem_execbuffer+0x1e8/0x740 [i915]
May 3 17:26:03 shim kernel: [ 3517.858821] PGD 13a128067 PUD 1379ae067 PMD 0
May 3 17:26:03 shim kernel: [ 3517.858830] Oops: 0000 [#1] SMP
May 3 17:26:03 shim kernel: [ 3517.858836] last sysfs file: /sys/devices/system/cpu/cpu0/cpufreq/scaling_cur_freq
[... rest of dump attached...]

No errors or anything in Xorg.log.old

X.Org X Server 1.6.0
Release Date: 2009-2-25
X Protocol Version 11, Revision 0
Build Operating System: Linux 2.6.24-15-server x86_64 Ubuntu
Current Operating System: Linux shim 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:58:03 UTC 2009 x86_64
Build Date: 09 April 2009 02:11:54AM
xorg-server 2:1.6.0-0ubuntu14 (<email address hidden>)
[...]

[Valentin Neacsu (valentin.neacsu)]

I am having an issue with Jaunty on i915. Using Metacity, the CPU gets slowly but surely eaten up with no obvious process eating up the CPU cycles. "top" shows no process taking more than 5-10% CPU time, while the "System Monitor" panel applet shows the CPU at 100% usage, with "IOWait" eating up most of it. When this happens I gradually lose control of the system, where sometimes I can reboot it, while other times it just freezes trying to do it. Most programs stop responding when this happens. Switching to text mode doesn't help as bash can't get enough CPU time to initialize. I can reboot with the Magic SysRq key. I can trigger this easily while on battery, usually within 5-10 minutes of normal usage (browsing, reading PDFs etc).

My question is if this bug is related to the above described symptoms, or is it a completely different bug that's affecting me?

Thanks.

[Aaron Roydhouse (aaron-roydhouse)]

Doesn't sounds like the same thing sorry - if anything more than your mouse pointer works on you screen it probably isn't. And I don't think people with the Intel video lock-ups have any high CPU.

(Suggestion: Check your 'System Monitor' is displaying all processes (on view menu). I noticed that when you upgrade to Jaunty this preference is reverted to just show your processes. If you are looking at all processes you might see what it using you CPU. Likely it is trackerd using up all of your CPU. It seem almost everyone upgrading to Jaunty has their trackerd go haywire and consume CPU or repeatedly complain of corrupt indices. Could be that.)

[mutew (avheretic)]

Aaron: That's right, I ssh'ed into the frozen box and `top` shows no abnormal activity. Everything else seems to be working except the X Windows system. Most people who have complained of this feature have had their entire screen lock up with nothing more than an errant mouse pointer which responds to the track-pad movements, but nothing else. I have been running the 2.6.30-020630rc2-generic kernel to gather dubugging information using the intel-system-tools and the hang-ups occur less frequently, but the behavior is the same when do they occur.

[Jana (ramjan2)]

I have a similar (the same?) problem. X freezes randomly, mouse cursor moves as usual, but keyboard is frozen. No switching to text mode via ctrl+alt+Fn possible, but ssh login from remote computer works just fine.

I followed the steps for the X-freeze-test (X Freeze Testing for Intel Graphics), the resulting log files are attached.

[Bryce Harrington (bryce)]

Thanks Jana, can you also attach your Xorg.0.log?

Also, please see if you can reproduce the bug when using AccelMethod UXA, and when running the 2.7.0 driver available at https://edge.launchpad.net/~ubuntu-x-swat/+archive/x-updates/

[Jana (ramjan2)]

Hi Bryce, here is the current Xorg.0.log file. Please let me know if you need the Xorg "freeze" log file. I'm also gonna try and see if I can reproduce the bug with the AccelMethod and the 2.7.0 driver...

[wirechief (wirechief)]

jana i got my update of 2.7.1 here ...with this sudo wget -Nc
https://edge.launchpad.net/~ubuntu-x-swat/+archive/x-updates/+files/xserver-xorg-video-intel_2.7.1-0ubuntu1~xup~1_amd64.deb
if you need i386 architecture it should be available at the same
server, just look around here:
https://edge.launchpad.net/~ubuntu-x-swat/+archive/x-updates

On Wed, May 13, 2009 at 1:44 PM, Jana <email address hidden> wrote:
> Hi Bryce, here is the current Xorg.0.log file. Please let me know if you
> need the Xorg "freeze" log file. I'm also gonna try and see if I can
> reproduce the bug with the AccelMethod and the 2.7.0 driver...
>
> ** Attachment added: "Xorg.0.log"
>   http://launchpadlibrarian.net/26681308/Xorg.0.log
>
> --
> [i915GM] Random laptop lockup after upgrade to 9.04
> https://bugs.launchpad.net/bugs/368642
> You received this bug notification because you are subscribed to
> xserver-xorg-video-intel in ubuntu.
>

--
Reach out and share life, care for others,

[garyo (garyo)]

Is it helpful for me to say "me too"? I'm on an IBM Thinkpad X60s. Not running a 915 chipset though:

% lspci -nn|grep VGA
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03)

Hangs once every few days, usually when nothing special is going on (not starting a new program, suspending or coming out of suspend, etc. -- just typing along or sitting there). I just read this bug report, so I've just installed sshd and will give it a try next time it locks up. I concur that it seems X-related since some of the hotkeys on the keyboard still seem to work (i.e. the disk LED comes on momentarily when I hit them, even after the system has "locked up"). Nothing except 4 seconds on the power button works once it's locked up.

[garyo (garyo)]

Architecture: i386
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: cisco_ipsec
Package: xserver-xorg-video-intel 2:2.6.3-0ubuntu9
PackageArchitecture: i386
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/usr/bin/zsh
ProcVersion: Linux version 2.6.28-11-generic (buildd@palmer) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups:

Xrandr:

glxinfo:

setxkbmap:

xdpyinfo:

[garyo (garyo)]

Just happened again. I'm sshed in now, trying to do the apport-collect 368642, but it's hung:

% sudo apport-collect 368642
Logging into Launchpad...
The authorization page (https://edge.launchpad.net/+authorize-token?oauth_token=Pn0FDk0K0DtdlmF5jQBR) should be opening in your browser. After you have authorized this program to access Launchpad on your behalf you should come back here and press <Enter> to finish the authentication process.

Downloading bug...
Bug title: [i915GM] Random laptop lockup after upgrade to 9.04
Collecting apport information for source package xserver-xorg-video-intel...
Can't open display
xdpyinfo: unable to open display "".
Error: unable to open display
Cannot open display "default display"

I Ctrl-C'ed it, and then it seemed to keep going. Hope the stuff is in the bug report!

hook /usr/share/apport/package-hooks//source_xserver-xorg-video-intel.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/apport/report.py", line 570, in add_hooks_info
    symb['add_info'](self)
  File "/usr/share/apport/package-hooks//source_xserver-xorg-video-intel.py", line 140, in add_info
    report['xkbcomp'] = script.communicate()[0]
  File "/usr/lib/python2.6/subprocess.py", line 655, in communicate
    stdout = self.stdout.read()
KeyboardInterrupt
Uploading additional information to Launchpad bug...
   short text data...
   attachment: Dependencies.txt...
   attachment: LsHal.txt...
   attachment: LsMod.txt...
   attachment: LsPci.txt...
   attachment: XorgConf.txt...
   attachment: XorgLog.txt...
   attachment: XorgLogOld.txt...
   attachment: monitors.xml.txt...
   attachment: system.txt...

[yanyh (noah-yan)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xserver-xorg-video-intel 2:2.6.3-0ubuntu9
PackageArchitecture: i386
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersion: Linux version 2.6.28-11-generic (buildd@palmer) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups:

[yanyh (noah-yan)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xserver-xorg-video-intel 2:2.6.3-0ubuntu9
PackageArchitecture: i386
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersion: Linux version 2.6.28-11-generic (buildd@palmer) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups:

[yanyh (noah-yan)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xserver-xorg-video-intel 2:2.6.3-0ubuntu9
PackageArchitecture: i386
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersion: Linux version 2.6.28-11-generic (buildd@palmer) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups:

[yanyh (noah-yan)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xserver-xorg-video-intel 2:2.6.3-0ubuntu9
PackageArchitecture: i386
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersion: Linux version 2.6.28-11-generic (buildd@palmer) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups:

[Bryce Harrington (bryce)]

Please test this PPA, which has a fix for certain freeze issues, such as this one.

  https://edge.launchpad.net/~bryceharrington/+archive/green/

[garyo (garyo)]

I installed the PPA, Bryce (thanks!) but the freeze happened again to me last night. Had to reboot as usual, didn't have time to get the logs but I will next time. Perhaps I should install the dbg version, will that help?

[Bryce Harrington (bryce)]

The dbg version won't have an effect - that just provides debug symbols, which is useful if you're troubleshooting an X crash. But you're having a gpu freeze. It's a shame that the fix in the PPA didn't resolve it, because that's something we could backport to Jaunty.

[Bryce Harrington (bryce)]

Well, next I'd like to forward this issue upstream, but first it must be retested on latest development version of Karmic to make sure the issue still happens there with the latest code. ISO images are available at http://cdimages.ubuntu.com/releases/karmic/. If you can reproduce it in the LiveCD environment, you shouldn't need to modify your installed system. Also please attach a fresh Xorg.0.log and dmesg from this testing.

[Zrimal (prabodha007)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xserver-xorg-video-intel 2:2.8.0+git20090808.e8f0763d-0ubuntu0sarvatt~jaunty
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=en_US.UTF-8
ProcVersion: Linux version 2.6.31-020631rc5-generic (root@zinc) (gcc version 4.2.3 (Ubuntu 4.2.3-2ubuntu7)) #020631rc5 SMP Sat Aug 1 09:43:24 UTC 2009
Uname: Linux 2.6.31-020631rc5-generic i686
UserGroups: adm admin cdrom dialout libvirtd lpadmin plugdev sambashare

[Bryce Harrington (bryce)]

[Still requires being tested against Karmic, preferably by the original reporter]

[Bryce Harrington (bryce)]

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

[garyo (garyo)]

This still happens to me about 1x/week on latest Ubuntu, with the PPA driver. Since it's a laptop I'm usually somewhere where I can't ssh into it :-(. I will try upgrading to karmic & see if it still happens.