QUALCOMM 3G CDMA Model GT 3G Quad mobile internet card is recognized but internetconnection does not work

[pvanderploeg]

Under Intrepid I could use my 3G broadband card to connect to the mobile network of KPN in the Netherlands. There was a bug (nr 362974). I use an old Compaq Evo N600C laptop for testing purposes and a QUALCOMM 3G CDMA Model GT 3G Quad mobile internet card (called Mobiel Internet Kaart 310 in The Netherlands).
After upgrading to Jaunty yesterday if found that:
- the bug reported earlier (see 362974) still exists, and
- although the KPN mobile network is recognized and shown by the Networkmanager applet, and I can connect to it, Firefox does not seem to be able to connect to internet. FF3 is NOT in offline mode, it just reports that sites cannot be found.

[pvanderploeg (pieter-nescio)]

BTW. The fact that no internet connection seems to be established with the broadband card is a big problem. I convinced 6 friends so far to say goodbye to windows and use ubuntu instead. They are all very satisfied. Some of them use their laptop " on the road". With Hardy we had to use Gnome-PPP, and Intrepid was an improvement in that it made the connect-procedure (no Gnone-PPP) easier. It would be very nice to have i working in Jaunty.

[Jacques Botha (jacquesb)]

I don't know if it is the same problem, but I've got a Dell e6500 with built in 3G, network-manager in Jaunty recognizes the card and is willing to configure a "Mobile Broadband" network for it.

When I try to connect to it, it tell me it couldn't, yet, if I look at the logs, I see it authenticate and get an IP address, and then it disconnects.

If I use wvdial from a terminal, it connects and works !

[Narongwet Mongkolsajja (develnooy)]

Does 3G broadband card use PPP connection.
I have the same problem when I use my mobile connect to internet

But I Fix it

try to edit your mobile connect by go to IPv4 Setting tab
and change Method from Automatic (PPP) addresses only to Automatic (PPP)

It work for me

[pvanderploeg (pieter-nescio)]

to Jacques Botha:
It looks similar. Except when I use gnome-ppp to dial-in, a connection seems to be established but I still cannot get to any site. I had to add myself to a group called dip to be able to execute pppd in /usr/sbin. BTW, what logfiles are you looking in? And I think that gnome-ppp is using wvdial and a configfile .wvdial.conf in one home dir. Would you agree?? Or do you think using wvdial from teh commandline is something different?
regards
Pieter van der Ploeg

[pvanderploeg (pieter-nescio)]

To Narongwet Mongkolsajja:
Changing from Automatic Addresses Only to Automatic did not make a difference here. It seems however that I do get other dns-servers.

To Jacques Botha:
If I look at the messages or syslog files by using the System Log Viewer I do not see that the connection is stopped. Using Ping from the terminal I get "unknown host" . Pinging the IP address of the host I get "network unreachable" .

Regards
Pieter van der Ploeg

[pvanderploeg (pieter-nescio)]

By comparing my Intrepid laptop with 3g broadband card, with my Jaunty test laptop (with the same 3g broadband card) I discovered that the Jaunty laptop does not have a default gateway set after the ppp-connection is made. Does anyone know were I can set a default gateway??
regards
Pieter van der Ploeg

[pvanderploeg (pieter-nescio)]

Workaround:
I put an executable file called 0defaultgw in directory /etc/ppp/if-up.d/
All it does is add a default route with the command

route add default gw 10.49.0.1 ppp0

Not very sophisticated, I know. But it did the trick.
If anyone knows a better way, please let me know.

There still is another bug thats annoying (nr 362964)

Regards
Pieter van der Ploeg

[Narongwet Mongkolsajja (develnooy)]

to pvanderploeg

did you disconnect close firefox and connect again after change method

[pvanderploeg (pieter-nescio)]

To Narongwet Mongkolsajja:

I hope I understand your question correctly.

What I did is put the exectuable file in the /etc/ppp/if-up.d/ directory, removed the Broadband card, rebooted the laptop, stuck the Broadband card back in the laptop, connected to the mobile network and started Firefox.
Does this answer your question??

Regards
Pieter van der Ploeg

[Alexander Sack (asac)]

i added the card of the initial reporter to this bug. if you dont have that card, please file new bugs. thanks.

If you have that card, please attach complete syslog after reproducing. Also post the output of lsusb.

[Alexander Sack (asac)]

> I put an executable file called 0defaultgw in directory /etc/ppp/if-up.d/

You can also set the gatetwas in the network manager connection editor using the IPv4Settings routes ... tab.

[pvanderploeg (pieter-nescio)]

as requested by Alexander Sack below please find the output from lsusb en the syslog file after I connected to the GSM mobile network and started Firefox, resulting in not being able to find any site.

Please note that I removed the 0defaultgw file first.
Also please note that the output from lsusb and the syslog file re: the other reported bug 362964 are posted with that bug report.

LSUSB:
Bus 005 Device 002: ID 0af0:6300 Option GT 3G Quad UMTS/GPRS Card
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

SYSLOG:
Apr 27 20:35:20 pvdp-evon600c syslogd 1.5.0#5ubuntu3: restart.
Apr 27 20:35:20 pvdp-evon600c kernel: Inspecting /boot/System.map-2.6.28-11-generic
Apr 27 20:35:20 pvdp-evon600c kernel: Cannot find map file.
Apr 27 20:35:21 pvdp-evon600c kernel: Loaded 54600 symbols from 50 modules.
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS EBDA/lowmem at: 0009fc00/0009fc00
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Initializing cgroup subsys cpuset
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Initializing cgroup subsys cpu
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Linux version 2.6.28-11-generic (buildd@palmer) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 (Ubuntu 2.6.28-11.42-generic)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] KERNEL supported cpus:
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Intel GenuineIntel
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] AMD AuthenticAMD
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] NSC Geode by NSC
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Cyrix CyrixInstead
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Centaur CentaurHauls
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Transmeta GenuineTMx86
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] Transmeta TransmetaCPU
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] UMC UMC UMC UMC
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-provided physical RAM map:
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 0000000000000000 - 000000000009fc00 (usable)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 000000000009fc00 - 00000000000a0000 (reserved)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 00000000000e0000 - 0000000000100000 (reserved)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 0000000000100000 - 000000001ffd0000 (usable)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 000000001ffd0000 - 000000001fff0c00 (reserved)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 000000001fff0c00 - 000000001fffc000 (ACPI NVS)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] BIOS-e820: 000000001fffc000 - 0000000020000000 (reserved)
Apr 27 20:35:21 pvdp-evon600c kernel: [ 0.000000] DMI 2.3 present.
Apr 27 20:35:21 pvdp-evon600c kernel: [ ...

[pvanderploeg (pieter-nescio)]

Re: using NetworkManager connection editor to set a default gateway as Alexander Sack suggested... I tried to do that (Address 0.0.0.0, Netmask 0.0.0.0, GW 10.49.0.1, Metric 0) but to no avail. After pressing OK and Apply, and opening the Routes tab again, the route I just added was not there. Making the connection to the mobile network and using the route command in terminal also showd that there was no default gateway. For some reason the editor does not seem to be able to actually add a route.

[Victor Vargas (kamus)]

Since this report have a long time without activity, please could you check (if is possible) in latest version included in Karmic if this issue is still happening? Thanks in advance.

[pvanderploeg (pieter-nescio)]

Sorry for the late reply. I found that in Jaunty the dns-server-addresses
are supplied by DHCP, while in Karmic they are not and have to be supplied
by hand (by choosing the apptoriate option in network manager).
regards
Pieter van der Ploeg

2010/1/20, Kamus <email address hidden>:
>
> Since this report have a long time without activity, please could you
> check (if is possible) in latest version included in Karmic if this
> issue is still happening? Thanks in advance.
>
> --
> QUALCOMM 3G CDMA Model GT 3G Quad mobile internet card is recognized but
> internetconnection does not work
> https://bugs.launchpad.net/bugs/366711
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “network-manager” package in Ubuntu: Incomplete
>
> Bug description:
> Under Intrepid I could use my 3G broadband card to connect to the mobile
> network of KPN in the Netherlands. There was a bug (nr 362974). I use an old
> Compaq Evo N600C laptop for testing purposes and a QUALCOMM 3G CDMA Model GT
> 3G Quad mobile internet card (called Mobiel Internet Kaart 310 in The
> Netherlands).
> After upgrading to Jaunty yesterday if found that:
> - the bug reported earlier (see 362974) still exists, and
> - although the KPN mobile network is recognized and shown by the
> Networkmanager applet, and I can connect to it, Firefox does not seem to be
> able to connect to internet. FF3 is NOT in offline mode, it just reports
> that sites cannot be found.
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/366711/+subscribe
>

[pvanderploeg (pieter-nescio)]

Just in case: in NetworkManager applet, choose Edit Connections - Mobile
Broadband. Then choose the connection name, push Edit and then IP4 settings.
Next in the drop down choose PPP Addresses only and fill in the dns ip
addresses in the appropriate fields. You have to check with your mobile
broadband provider to find out the correct dns ip addresses.

regards
Pieter van der Ploeg

2010/1/20 Kamus <email address hidden>

> Since this report have a long time without activity, please could you
> check (if is possible) in latest version included in Karmic if this
> issue is still happening? Thanks in advance.
>
> --
> QUALCOMM 3G CDMA Model GT 3G Quad mobile internet card is recognized but
> internetconnection does not work
> https://bugs.launchpad.net/bugs/366711
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “network-manager” package in Ubuntu: Incomplete
>
> Bug description:
> Under Intrepid I could use my 3G broadband card to connect to the mobile
> network of KPN in the Netherlands. There was a bug (nr 362974). I use an old
> Compaq Evo N600C laptop for testing purposes and a QUALCOMM 3G CDMA Model GT
> 3G Quad mobile internet card (called Mobiel Internet Kaart 310 in The
> Netherlands).
> After upgrading to Jaunty yesterday if found that:
> - the bug reported earlier (see 362974) still exists, and
> - although the KPN mobile network is recognized and shown by the
> Networkmanager applet, and I can connect to it, Firefox does not seem to be
> able to connect to internet. FF3 is NOT in offline mode, it just reports
> that sites cannot be found.
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/366711/+subscribe
>

[Launchpad Janitor (janitor)]

[Expired for network-manager (Ubuntu) because there has been no activity for 60 days.]