Cannot wake up succeed after suspend at KOHJINSHA SH811WHC

[Googol Lee]

Computer does not wake up from suspend. To reproduce:
1. Choose System:LogOut:Suspend. The machine goes to sleep in a couple of seconds, and the fan shuts off, just like it should,
2. Press power key to wake up,
3. Computer reads the disk for a while, but screen stays blank. Nothing happens (not even lights blinking) when pressing numlock, alt-ctrl-del, alt-ctrl-backspace.

It need to power off the laptop then reboot whole machine.

I can reproduce it on a clearly installed Ubuntu 9.04 beta. I had try Ubuntu 8.10, and it got the same result.

I attached some log follow the Debugging Kernel Suspend Hibernate Resume in wiki.

BTW, I can't report a suspend test bug with "This is not a genuine Ubuntu Package." in Ubuntu 9.04 beta. I installed Ubuntu 9.04 beta with flash disk made by UNetBootIn 3.19.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 3026 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0540000 irq 22'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,11700037,00100202'
   Controls : 12
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100224.1)
MachineType: KOHJINSHA CO.,LTD. SH series
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: initrd=/ubninit file=/cdrom/preseed/hostname.seed boot=casper quiet splash -- BOOT_IMAGE=/ubnkern
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-14.20-generic
Regression: No
RelatedPackageVersions: linux-firmware 1.31
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid
TestedUpstream: Yes
Uname: Linux 2.6.32-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 10/03/07
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: NAPA0001.86C.0000.D.0710032326
dmi.board.name: S37
dmi.board.vendor: INVENTEC
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrNAPA0001.86C.0000.D.0710032326:bd10/03/07:svnKOHJINSHACO.,LTD.:pnSHseries:pvrNotApplicable:rvnINVENTEC:rnS37:rvrNotApplicable:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: SH series
dmi.product.version: Not Applicable
dmi.sys.vendor: KOHJINSHA CO.,LTD.

[Jeremy Foshee (jeremyfoshee)]

Hi Googol,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/lucid.

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 355186

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Googol Lee (googollee)]

OK. I will download lucid and try tonight.

[Googol Lee (googollee)]

Hi Jeremy,

I download lucid-desktop-i386.iso and use uNetBootIn to convert iso to flash disk, then run it in my laptop as live cd and do test. The issue still exist. After I run the command you said, I got the error message below. I'm not sure which precondition should I miss.

 ubuntu@ubuntu:~$ apport-collect -p linux 355186
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 354, in <module>
    app.run_argv()
  File "/usr/lib/python2.6/dist-packages/apport/ui.py", line 538, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.6/dist-packages/apport/ui.py", line 472, in run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.6/dist-packages/apport/crashdb_impl/launchpad.py", line 334, in update
    bug.lp_save()
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/resource.py", line 638, in lp_save
    URI(self.self_link), representation, headers)
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/_browser.py", line 316, in patch
    'PATCH', extra_headers=extra_headers)
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/_browser.py", line 256, in _request
    raise HTTPError(response, content)
lazr.restfulclient.errors.HTTPError: HTTP Error 412: Precondition Failed
Response headers:
---
content-length: 0
content-type: text/plain
date: Mon, 15 Mar 2010 15:41:54 GMT
server: zope.server.http (HTTP)
status: 412
vary: Cookie,Authorization,Accept
via: 1.1 wildcard.edge.launchpad.net
x-content-type-warning: guessed from content
x-powered-by: Zope (www.zope.org), Python (www.python.org)
---
Response body:
---

---

[Jeremy Foshee (jeremyfoshee)]

Hi Googol,
    I have made the appropriate parties aware of the apport issue. I am hopeful that a fix will be available soon for that.

~JFo

[Jeremy Foshee (jeremyfoshee)]

Googol,
     Would you mind running apport-collect -p linux 355186 again for me? We are tracking down this failure. Please send the result to <email address hidden>.

Thanks!

~JFo

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

apport information

[Googol Lee (googollee)]

Hi Jeremy,

I just run the command and saw a lot of log attached here. I hope it's what you want.

Googol

[penalvch (penalvch)]

Googol Lee, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please provide the information following https://wiki.ubuntu.com/DebuggingKernelSuspend ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]