Repeating arrow keys change to numbers. Not num lock.

Bug #337025 reported by Glenn Diebolt Jackson
2
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: openoffice.org

Dear Launchpad & OOo folks,
Lovely new version of OOo Writer. Thank you.

I have a single problem, a strange one:
When using the keyboard to highlight, for instance, when I hold down shift and then the arrow keys:
   At an unpredictable rate, when the movement starts repeating (moving faster), the arrow key changes to a number, always either 4 (more common) or 6 (less common.) The result is that what I have highlighted is rewritten to a 4 or 6 or series thereof.
   Quickly thereafter, my control key turns into a sticky key, such that any arrow or scroll-wheel or key action functions as if CTRL is depressed. Pressing CTRL a few times turns that back off.
    This is inconvenient because when editing, it's easy to replace text that I wished only to embolden, italicize, or underline can turn into 4s & 6s, and if I do notice, it's hard to get back because CTRL is faux-depressed.

I would love an update when this is fixed. I believe you know, but I'm running a Vaio with no other problems. OO2.4 didn't have this bug. I'll be updating daily!

I you have questions, please email. Thank you much for your community work. My system & my work are faster because of you all.

Glenn

Professor of English & Derivations

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
NonfreeKernelModules: ath_hal
Package: openoffice.org-core 1:3.0.1-1ubuntu1~intrepid1
ProcEnviron:
 PATH=/usr/lib/openoffice/program:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: openoffice.org
Uname: Linux 2.6.27-11-generic i686
UnreportableReason: This is not a genuine Ubuntu package

Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote :
Revision history for this message
Chris Cheney (ccheney) wrote :

Do you have this problem in any other applications?

Changed in openoffice.org:
status: New → Incomplete
Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote : Re: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

Dear Chris,

Thank you for responding! I hadn't noticed the problem in any other applications, but with your question, I found out that it does the same in GEdit. I suppose that means it's not OOo's problem. If you could still help me I would love that!
(And as I type this, I see it does the same if I highlight this email in Firefox.

Thanks,
Glenn

________________________________
From: Chris Cheney <email address hidden>
To: <email address hidden>
Sent: Monday, March 2, 2009 9:03:25 PM
Subject: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

Do you have this problem in any other applications?

** Changed in: openoffice.org (Ubuntu)
       Status: New => Incomplete

--
Repeating arrow keys change to numbers. Not num lock.
https://bugs.launchpad.net/bugs/337025
You received this bug notification because you are a direct subscriber
of the bug.

Status in “openoffice.org” source package in Ubuntu: Incomplete

Bug description:
Binary package hint: openoffice.org

Dear Launchpad & OOo folks,
Lovely new version of OOo Writer. Thank you.

I have a single problem, a strange one:
When using the keyboard to highlight, for instance, when I hold down shift and then the arrow keys:
   At an unpredictable rate, when the movement starts repeating (moving faster), the arrow key changes to a number, always either 4 (more common) or 6 (less common.) The result is that what I have highlighted is rewritten to a 4 or 6 or series thereof.
   Quickly thereafter, my control key turns into a sticky key, such that any arrow or scroll-wheel or key action functions as if CTRL is depressed. Pressing CTRL a few times turns that back off.
    This is inconvenient because when editing, it's easy to replace text that I wished only to embolden, italicize, or underline can turn into 4s & 6s, and if I do notice, it's hard to get back because CTRL is faux-depressed.

I would love an update when this is fixed. I believe you know, but I'm running a Vaio with no other problems. OO2.4 didn't have this bug. I'll be updating daily!

I you have questions, please email. Thank you much for your community work. My system & my work are faster because of you all.

Glenn

Professor of English & Derivations

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
NonfreeKernelModules: ath_hal
Package: openoffice.org-core 1:3.0.1-1ubuntu1~intrepid1
ProcEnviron:
PATH=/usr/lib/openoffice/program:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: openoffice.org
Uname: Linux 2.6.27-11-generic i686
UnreportableReason: This is not a genuine Ubuntu package

Revision history for this message
Chris Cheney (ccheney) wrote :

Glenn,

I think this must either be a Xorg or kernel bug so I am reassigning this bug to our Xorg maintainer.

Thanks,

Chris

Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote :

Dear Chris,

Thank you for your help. I would not have known to talk to the Xorg folks.
I appreciate it.
Glenn

________________________________
From: Chris Cheney <email address hidden>
To: <email address hidden>
Sent: Tuesday, March 3, 2009 12:14:24 AM
Subject: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

Glenn,

I think this must either be a Xorg or kernel bug so I am reassigning
this bug to our Xorg maintainer.

Thanks,

Chris

** Changed in: xorg (Ubuntu)
Sourcepackagename: openoffice.org => xorg

--
Repeating arrow keys change to numbers. Not num lock.
https://bugs.launchpad.net/bugs/337025
You received this bug notification because you are a direct subscriber
of the bug.

Status in “xorg” source package in Ubuntu: Incomplete

Bug description:
Binary package hint: openoffice.org

Dear Launchpad & OOo folks,
Lovely new version of OOo Writer. Thank you.

I have a single problem, a strange one:
When using the keyboard to highlight, for instance, when I hold down shift and then the arrow keys:
   At an unpredictable rate, when the movement starts repeating (moving faster), the arrow key changes to a number, always either 4 (more common) or 6 (less common.) The result is that what I have highlighted is rewritten to a 4 or 6 or series thereof.
   Quickly thereafter, my control key turns into a sticky key, such that any arrow or scroll-wheel or key action functions as if CTRL is depressed. Pressing CTRL a few times turns that back off.
    This is inconvenient because when editing, it's easy to replace text that I wished only to embolden, italicize, or underline can turn into 4s & 6s, and if I do notice, it's hard to get back because CTRL is faux-depressed.

I would love an update when this is fixed. I believe you know, but I'm running a Vaio with no other problems. OO2.4 didn't have this bug. I'll be updating daily!

I you have questions, please email. Thank you much for your community work. My system & my work are faster because of you all.

Glenn

Professor of English & Derivations

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
NonfreeKernelModules: ath_hal
Package: openoffice.org-core 1:3.0.1-1ubuntu1~intrepid1
ProcEnviron:
PATH=/usr/lib/openoffice/program:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: openoffice.org
Uname: Linux 2.6.27-11-generic i686
UnreportableReason: This is not a genuine Ubuntu package

Revision history for this message
Bryce Harrington (bryce) wrote :

Does this still happen on Jaunty? Did it used to happen on Hardy or is this a regression?

Please attach the output of `lspci -vvnn`, and attach your /var/log/Xorg.0.log file from after reproducing this issue. If you've made any customizations to your /etc/X11/xorg.conf please attach that as well.

Bryce Harrington (bryce)
Changed in xorg-server:
status: Incomplete → New
status: New → Incomplete
Revision history for this message
Bryce Harrington (bryce) wrote :

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

Changed in xorg-server (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote :

Dear Bryce,
I know you're busy, but I'm curious: why didn't anyone respond to the bug? Was it left unassigned?
I'll be happy to file it again. I do update Ubuntu every day and have noticed no improvement. I'll try the latest full release as soon as it changes. Thank you for your help and for your note.
Glenn

________________________________
From: Bryce Harrington <email address hidden>
To: <email address hidden>
Sent: Tuesday, April 7, 2009 5:51:39 PM
Subject: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

** Changed in: xorg-server (Ubuntu)
       Status: Incomplete => Invalid

--
Repeating arrow keys change to numbers. Not num lock.
https://bugs.launchpad.net/bugs/337025
You received this bug notification because you are a direct subscriber
of the bug.

Status in “xorg-server” source package in Ubuntu: Invalid

Bug description:
Binary package hint: openoffice.org

Dear Launchpad & OOo folks,
Lovely new version of OOo Writer. Thank you.

I have a single problem, a strange one:
When using the keyboard to highlight, for instance, when I hold down shift and then the arrow keys:
   At an unpredictable rate, when the movement starts repeating (moving faster), the arrow key changes to a number, always either 4 (more common) or 6 (less common.) The result is that what I have highlighted is rewritten to a 4 or 6 or series thereof.
   Quickly thereafter, my control key turns into a sticky key, such that any arrow or scroll-wheel or key action functions as if CTRL is depressed. Pressing CTRL a few times turns that back off.
    This is inconvenient because when editing, it's easy to replace text that I wished only to embolden, italicize, or underline can turn into 4s & 6s, and if I do notice, it's hard to get back because CTRL is faux-depressed.

I would love an update when this is fixed. I believe you know, but I'm running a Vaio with no other problems. OO2.4 didn't have this bug. I'll be updating daily!

I you have questions, please email. Thank you much for your community work. My system & my work are faster because of you all.

Glenn

Professor of English & Derivations

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
NonfreeKernelModules: ath_hal
Package: openoffice.org-core 1:3.0.1-1ubuntu1~intrepid1
ProcEnviron:
PATH=/usr/lib/openoffice/program:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: openoffice.org
Uname: Linux 2.6.27-11-generic i686
UnreportableReason: This is not a genuine Ubuntu package

Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote :
Download full text (13.9 KiB)

RE: Please attach the output of `lspci -vvnn`, and attach your /var/log/Xorg.0.log file from after reproducing this issue. If you've made any customizations to your /etc/X11/xorg.conf please attach that as well.

glenn@GlennVaio:~$ lspci -vvnn
00:00.0 Host bridge [0600]: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub [8086:27a0] (rev 03)
 Subsystem: Sony Corporation Device [104d:8212]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR+ <PERR- INTx-
 Latency: 0
 Capabilities: <access denied>
 Kernel driver in use: agpgart-intel
 Kernel modules: intel-agp

00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03)
 Subsystem: Sony Corporation Device [104d:8212]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 16
 Region 0: Memory at dc100000 (32-bit, non-prefetchable) [size=512K]
 Region 1: I/O ports at 1800 [size=8]
 Region 2: Memory at c0000000 (32-bit, prefetchable) [size=256M]
 Region 3: Memory at dc200000 (32-bit, non-prefetchable) [size=256K]
 Capabilities: <access denied>
 Kernel modules: intelfb

00:02.1 Display controller [0380]: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller [8086:27a6] (rev 03)
 Subsystem: Sony Corporation Device [104d:8212]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Region 0: Memory at dc180000 (32-bit, non-prefetchable) [size=512K]
 Capabilities: <access denied>

00:1b.0 Audio device [0403]: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller [8086:27d8] (rev 02)
 Subsystem: Sony Corporation Device [104d:8212]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 22
 Region 0: Memory at dc240000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: HDA Intel
 Kernel modules: snd-hda-intel

00:1c.0 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 [8086:27d0] (rev 02)
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Bus: primary=00, secondary=02, subordinate=03, sec-latency=0
 I/O behind bridge: 00002000-00002fff
 Memory behind bridge: d6000000-d7ffffff
 Prefetchable memory behind bridge: 00000000d0000000-00000000d1ffffff
 Secondary status: 66MH...

Bryce Harrington (bryce)
Changed in xorg-server (Ubuntu):
status: Invalid → Confirmed
Revision history for this message
Bryce Harrington (bryce) wrote : Re: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

On Fri, Apr 10, 2009 at 10:13:09PM -0000, Glenn Diebolt Jackson wrote:
> Dear Bryce,
> I know you're busy, but I'm curious: why didn't anyone respond to the
> bug? Was it left unassigned?

Quite simply, it's as you said - we're really busy. We have over 1500
X.org bugs, and it's hard to get to every single one. I typically focus
my time on bug reports that are known to affect the current development
version, and that already have all the necessary files attached.

To help people get bugs up to a reviewable state, I've created some
scripts to auto-respond and ask for files, request users test, etc.
In fact, my comment #6 was from one of these scripts. If the request
goes unanswered, then the bug is automatically closed as expired after
30 days.

> I'll be happy to file it again. I do update Ubuntu every day and have
> noticed no improvement. I'll try the latest full release as soon as
> it changes. Thank you for your help and for your note.

Many bugs, especially keyboard and mouse bugs, got fixed automatically
when we pulled new code from upstream for Jaunty. The path a bug takes
is different if it is still in the development version, vs. if it's
fixed there, so we wait on putting time into a bug until we know what
path it needs to go.

Unfortunately, given that Jaunty is nearly released, if you find it is
solved there, we probably wouldn't bother to backport the fix to
Intrepid at this point, we'd just suggest people upgrade. Backporting
fixes is pretty time intensive.

If by chance you find the issue still exists in Jaunty, the next step
for us would be to forward the bug upstream. You are welcome to bypass
us entirely, and file it upstream at http://bugs.freedesktop.org. If
you then give us the bug id#, we can track it and pull in the fix to
Karmic (and *maybe* Jaunty if the fix looks safe enough) when it becomes
available.

Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote : Re: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.
Download full text (4.6 KiB)

Dear Bryce,

I appreciate you taking the time to draft such an extensive and detailed response. I gather, despite my present ignorance, that the Xorg algorithms are switching to ones called Jaunty, or if I missed that, that there is a chance the bug will not appear in the latest versions. Also, I understand your workload and know that you all must prioritize these bugs. Its not exactly a lethal problem! For now, I will of course not bypass you all to Freedesktop but will rather wait and see what happens. I don't mind to join the queue, particularly since I'm only at present contributing to bug lists and mostly just enjoying the ease of Ubuntu.

Best,
Glenn

________________________________
From: Bryce Harrington <email address hidden>
To: <email address hidden>
Sent: Friday, April 10, 2009 6:49:02 PM
Subject: Re: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

On Fri, Apr 10, 2009 at 10:13:09PM -0000, Glenn Diebolt Jackson wrote:
> Dear Bryce,
> I know you're busy, but I'm curious: why didn't anyone respond to the
> bug? Was it left unassigned?

Quite simply, it's as you said - we're really busy. We have over 1500
X.org bugs, and it's hard to get to every single one. I typically focus
my time on bug reports that are known to affect the current development
version, and that already have all the necessary files attached.

To help people get bugs up to a reviewable state, I've created some
scripts to auto-respond and ask for files, request users test, etc.
In fact, my comment #6 was from one of these scripts. If the request
goes unanswered, then the bug is automatically closed as expired after
30 days.

> I'll be happy to file it again. I do update Ubuntu every day and have
> noticed no improvement. I'll try the latest full release as soon as
> it changes. Thank you for your help and for your note.

Many bugs, especially keyboard and mouse bugs, got fixed automatically
when we pulled new code from upstream for Jaunty. The path a bug takes
is different if it is still in the development version, vs. if it's
fixed there, so we wait on putting time into a bug until we know what
path it needs to go.

Unfortunately, given that Jaunty is nearly released, if you find it is
solved there, we probably wouldn't bother to backport the fix to
Intrepid at this point, we'd just suggest people upgrade. Backporting
fixes is pretty time intensive.

If by chance you find the issue still exists in Jaunty, the next step
for us would be to forward the bug upstream. You are welcome to bypass
us entirely, and file it upstream at http://bugs.freedesktop.org. If
you then give us the bug id#, we can track it and pull in the fix to
Karmic (and *maybe* Jaunty if the fix looks safe enough) when it becomes
available.

--
Repeating arrow keys change to numbers. Not num lock.
https://bugs.launchpad.net/bugs/337025
You received this bug notification because you are a direct subscriber
of the bug.

Status in “xorg-server” source package in Ubuntu: Confirmed

Bug description:
Binary package hint: openoffice.org

Dear Launchpad & OOo folks,
Lovely new version of OOo Writer. Thank you.

I have a single problem, a strange one:
When u...

Read more...

Revision history for this message
Bryce Harrington (bryce) wrote : Re: [Bug 337025] Re: Repeating arrow keys change to numbers. Not num lock.

Hi Glenn,

Jaunty is the codename for the 9.04 Ubuntu release which comes out this month.

Bryce Harrington (bryce)
tags: added: intrepid
Revision history for this message
Bryce Harrington (bryce) wrote :

[This is an automatic notification.]

Hi Glenn,

This bug was reported against an earlier version of Ubuntu, can you
test if it still occurs on Lucid?

Please note we also provide technical support for older versions of
Ubuntu, but not in the bug tracker. Instead, to raise the issue through
normal support channels, please see:

    http://www.ubuntu.com/support

If you are the original reporter and can still reproduce the issue on
Lucid, please run the following command to refresh the report:

  apport-collect 337025

If you are not the original reporter, please file a new bug report, so
we can work with you as the original reporter instead (you can reference
bug 337025 in your report if you think it may be related):

  ubuntu-bug xorg

If by chance you can no longer reproduce the issue on Lucid or if you
feel it is no longer relevant, please mark the bug report 'Fix Released'
or 'Invalid' as appropriate, at the following URL:

  https://bugs.launchpad.net/ubuntu/+bug/337025

Changed in xorg-server (Ubuntu):
status: Confirmed → Incomplete
tags: added: needs-retested-on-lucid-by-june
Revision history for this message
Glenn Diebolt Jackson (glenndjackson) wrote :

Dear Bryce,

Thank you for checking up and writing again. I am using Lucid, and this bug is no loner occurring. I'm glad to see that it has been fixed in Jaunty and Lucid. I appreciate your help.
Glenn

Bryce Harrington (bryce)
tags: added: hardy
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
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