Micro crystalEye of the webcam acer aspire 7720 does'nt work

[mailano69]

On my acer aspire 7720, i tried to use differents softwares using my integred webcam (amsn, ekiga)
the video work fine but the sound does'nt work that is to say that there is no sound but there is no error message displayed
the webcam is a crystal eye model integrated in my laptop
i tried differents things found on the internet to chnage configuration of modprobe for example but nothing work
i also tried the gnome-sound-recorder but with no success

here is my configuration :

on ekiga configuration of web cam the greffon is V4L2
the audio peripheric is HDA intel

clodio@ordiminux:/etc/modprobe.d$ lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 4 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 03)
00:1f.1 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 03)
05:00.0 Ethernet controller: Broadcom Corporation NetLink BCM5787M Gigabit Ethernet PCI Express (rev 02)
06:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection (rev 02)
07:00.0 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 05)
07:00.1 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 22)
07:00.2 System peripheral: Ricoh Co Ltd R5C843 MMC Host Controller (rev 12)
07:00.3 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 12)
07:00.4 System peripheral: Ricoh Co Ltd xD-Picture Card Controller (rev ff)
clodio@ordiminux:/etc/modprobe.d$ lsusb
Bus 007 Device 003: ID 064e:a101 Suyin Corp.
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 003: ID 046d:c018 Logitech, Inc. Optical Wheel Mouse
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
clodio@ordiminux:/etc/modprobe.d$ lspci | grep -i audio
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
clodio@ordiminux:/etc/modprobe.d$
clodio@ordiminux:/etc/modprobe.d$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2994 F.... pulseaudio
 /dev/snd/pcmC0D0c: ubuntu 2994 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd8400000 irq 22'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1025011e,00100003 HDA:14f12c06,1025011e,00100000'
   Controls : 11
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
Package: alsa-driver (not installed)
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
Tags: lucid
Uname: Linux 2.6.32-16-generic i686
UserGroups:

[Julien Furgerot (julien-furgerot)]

Hi,

Have the same problem with my grand-mother's Acer Aspire 7720G (so I couldn't do many tests).
It run Ubuntu 8.10 (Intrepid) up to date.
Video works fine on webcam, but webcam mic is not recognised (only one capture device on alsa : hda-intel)

Could you check if this bug is a duplicate of https://bugs.launchpad.net/bugs/269294 ?
Does the jack microphone work ?

[Luke Yelavich (themuso)]

Could you both please try the latest Jaunty alpha live CD, currently at alpha 4, located at http://cdimage.ubuntu.com/releases/jaunty, and get back to me as to whether the webcam microphone works?

In addition, you may want to check the mixer settings for the capture devices. If you feel comfortable using a terminal and alsamixer, load up alsamixer, and press F4 to go to the capture settings, and set the mic as the capture device.

Thanks

[mailano69 (mailano69)]

I tried the jackalope but it does'nt work

for information i tried with windows vista and it works : it is not a hard material problem

i went to alsamixer in console mode and i tried different capture device (mic, internal, line)
i but every sound volume to maximum

i tried to register the sound with amsn gnome-sound-recorder

to answer julien furgerot :Does the jack microphone work ?
i don't have a jack microphone so i can not test it

here is my configuration and an image capture of my desktop

ubuntu@ubuntu:~$ lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 4 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 03)
00:1f.1 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 03)
05:00.0 Ethernet controller: Broadcom Corporation NetLink BCM5787M Gigabit Ethernet PCI Express (rev 02)
06:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection (rev 02)
07:00.0 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 05)
07:00.1 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 22)
07:00.2 System peripheral: Ricoh Co Ltd R5C843 MMC Host Controller (rev 12)
07:00.3 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 12)
07:00.4 System peripheral: Ricoh Co Ltd xD-Picture Card Controller (rev ff)
ubuntu@ubuntu:~$ lsusb
Bus 007 Device 004: ID 0402:5661 ALi Corp.
Bus 007 Device 003: ID 064e:a101 Suyin Corp.
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID ...

[mailano69 (mailano69)]

I perform an alsa script test
http://www.alsa-project.org/db/?f=6f7251b402dcf5140fc98366f244e36adc417924

[mailano69 (mailano69)]

I tried with the last jaunty alpha-5 but with no success

i performed an alsa script
http://www.alsa-project.org/db/?f=a2ad2bc53194b47a86fdce67cade2970fb958211

[executorvs (executorvs)]

Acer aspire 6930 has the same problem on ubuntu 8.04, 8.10, 9.04 beta, and Mint 6 Felicia.

I ran the alsa script it is located at http://www.alsa-project.org/db/?f=deeadf77f9fdf84a792bb715ac85ded46949ed8a

I also have an audio issue I think may be related
the bug report for that is at https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/209057

[mailano69 (mailano69)]

For more information : the problem is still here with ubunntu 9.10

[executorvs (executorvs)]

doesn't appear to be present in lucid according to what I'm told. I'll check it out and get back here with (hopefully) conformation.

[Brad Figg (brad-figg)]

Please, if you are still having issues, test with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p alsa-base 329657

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds .

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

Please let us know your results.

[mailano69 (mailano69)]

apport information

[mailano69 (mailano69)]

apport information

[mailano69 (mailano69)]

apport information

[mailano69 (mailano69)]

I've downloaded the last iso 10.4 beta : the mic doesn't work (line 1, microphone 1, microphone 2)

The command : apport-collect -p alsa-base 329657 does'nt work

ubuntu@ubuntu:~$ apport-collect -p alsa-base 329657
Usage: apport-gtk <numéro du rapport>

apport-gtk: error: no such option: -p
ubuntu@ubuntu:~$ apport-collect -p alsa-base 329657
Usage: apport-gtk <numéro du rapport>

apport-gtk: error: no such option: -p
ubuntu@ubuntu:~$ sudo -i
root@ubuntu:~# apport-collect -p alsa-base 329657
Usage: apport-gtk <numéro du rapport>

apport-gtk: error: no such option: -p
root@ubuntu:~#

so i tried apport-collect 329657

but an other error occured
root@ubuntu:~# apport-collect 329657
The authorization page:
   (https://edge.launchpad.net/+authorize-token?oauth_token=NdPTWd1Jvlf8f5ZkSmrR&allow_permission=WRITE_PRIVATE)
should be opening in your browser. After you have authorized
this program to access Launchpad on your behalf you should come
back here and press <Enter> to finish the authentication process.

Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `GtkTreeView::indent-expanders' of type `gboolean' from rc file value "((GString*) 0x9565ac0)" of type `GString'

so i've made an alssa scrit test
 http://www.alsa-project.org/db/?f=2819d99ec5cf51bf90f949c43fb95391d268b357

[Brad Figg (brad-figg)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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