Totem crashes on loading files

[Bradley Peters]

Binary package hint: totem

I'm running Ubuntu 8.10 on x86_64. It was recently installed from a new CD.

$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10

$ uname -srvmo
Linux 2.6.27-11-generic #1 SMP Thu Jan 29 19:28:32 UTC 2009 x86_64 GNU/Linux

Every time the Totem application launches my screen goes black for a moment. If the application is opening with a file (e.g. I double click StopMotionUbuntu.ogv in the Examples folder) it crashes immediately. If I open the program using the Movie Player launcher in my Applications menu the display still goes blank, but the program doesn't crash until I open a file. In either scenario the program crashes without an error message and just disappears.

This still happens if I turn Visual Effects off.

If I start totem with the --debug flag and then open StopMotionUbuntu.ogv from the menu I get the following error report.
$ totem --debug
** (totem:21552): DEBUG: Init of Python module
** (totem:21552): DEBUG: Registering Python plugin instance: BBCViewer+TotemPythonPlugin
** (totem:21552): DEBUG: Creating object of type BBCViewer+TotemPythonPlugin
** (totem:21552): DEBUG: Creating Python plugin instance
** (totem:21552): DEBUG: Init of Python module
** (totem:21552): DEBUG: Registering Python plugin instance: YouTube+TotemPythonPlugin
** (totem:21552): DEBUG: Creating object of type YouTube+TotemPythonPlugin
** (totem:21552): DEBUG: Creating Python plugin instance
The program 'totem' received an X Window System error.
This probably reflects a bug in the program.
The error was 'BadAlloc (insufficient resources for operation)'.
  (Details: serial 67 error_code 11 request_code 140 minor_code 19)
  (Note to programmers: normally, X errors are reported asynchronously;
   that is, you will receive the error a while after causing it.
   To debug your program, run it with the --sync command line
   option to change this behavior. You can then get a meaningful
   backtrace from your debugger if you break on the gdk_x_error() function.)

I think this might be related to this bug http://bugzilla.gnome.org/show_bug.cgi?id=351784 but I don't understand all of the parts to know for sure.

Here are some package lists in case they are relevant.

$ dpkg-query -W totem*
totem 2.24.3-0ubuntu1
totem-common 2.24.3-0ubuntu1
totem-gstreamer 2.24.3-0ubuntu1
totem-mozilla 2.24.3-0ubuntu1
totem-plugins 2.24.3-0ubuntu1
totem-plugins-extra
totem-xine

$ dpkg-query -W gstreamer*
gstreamer-codec-install
gstreamer0.10-alsa 0.10.21-3
gstreamer0.10-audiosink
gstreamer0.10-audiosource
gstreamer0.10-ffmpeg 0.10.5-1
gstreamer0.10-fluendo-mp3
gstreamer0.10-fluendo-plugins 0.10.6-2
gstreamer0.10-fluendo-plugins-aac
gstreamer0.10-fluendo-plugins-ac3
gstreamer0.10-fluendo-plugins-h264
gstreamer0.10-fluendo-plugins-mp3
gstreamer0.10-fluendo-plugins-mpeg2
gstreamer0.10-fluendo-plugins-mpeg4
gstreamer0.10-fluendo-plugins-offline
gstreamer0.10-fluendo-plugins-wmv
gstreamer0.10-gnomevfs 0.10.21-3
gstreamer0.10-plugins
gstreamer0.10-plugins-bad 0.10.8-1
gstreamer0.10-plugins-bad-multiverse
gstreamer0.10-plugins-base 0.10.21-3
gstreamer0.10-plugins-base-apps 0.10.21-3
gstreamer0.10-plugins-good 0.10.10.4-1ubuntu1
gstreamer0.10-plugins-good-doc
gstreamer0.10-plugins-really-bad
gstreamer0.10-plugins-ugly 0.10.9-1ubuntu0.1
gstreamer0.10-pulseaudio 0.10.10.4-1ubuntu1
gstreamer0.10-schroedinger 1.0.5-1
gstreamer0.10-tools 0.10.21-4
gstreamer0.10-videosink
gstreamer0.10-videosource
gstreamer0.10-visualization
gstreamer0.10-x 0.10.21-3

$ dpkg-query -W xserver*
xserver
xserver-common 2:1.5.2-2ubuntu3
xserver-xephyr
xserver-xfree86
xserver-xfree86-dbg
xserver-xorg 1:7.4~5ubuntu3
xserver-xorg-core 2:1.5.2-2ubuntu3
xserver-xorg-driver-all
xserver-xorg-driver-apm
xserver-xorg-driver-ark
xserver-xorg-driver-ati
xserver-xorg-driver-chips
xserver-xorg-driver-cirrus
xserver-xorg-driver-fbdev
xserver-xorg-driver-i128
xserver-xorg-driver-i810
xserver-xorg-driver-mga
xserver-xorg-driver-neomagic
xserver-xorg-driver-nv
xserver-xorg-driver-rendition
xserver-xorg-driver-s3
xserver-xorg-driver-s3virge
xserver-xorg-driver-savage
xserver-xorg-driver-siliconmotion
xserver-xorg-driver-sis
xserver-xorg-driver-sisusb
xserver-xorg-driver-tdfx
xserver-xorg-driver-trident
xserver-xorg-driver-tseng
xserver-xorg-driver-v4l
xserver-xorg-driver-vesa
xserver-xorg-driver-vmware
xserver-xorg-driver-voodoo
xserver-xorg-input
xserver-xorg-input-2
xserver-xorg-input-2.1
xserver-xorg-input-all 1:7.4~5ubuntu3
xserver-xorg-input-evdev 1:2.0.99+git20080912-0ubuntu6
xserver-xorg-input-kbd 1:1.3.1-1ubuntu2
xserver-xorg-input-mouse 1:1.3.0-1build1
xserver-xorg-input-synaptics 0.15.2-0ubuntu7
xserver-xorg-input-vmmouse 1:12.5.1-1ubuntu5.1
xserver-xorg-input-wacom 1:0.8.1.4-0ubuntu3
xserver-xorg-video
xserver-xorg-video-1.0
xserver-xorg-video-1.9
xserver-xorg-video-2
xserver-xorg-video-4
xserver-xorg-video-all 1:7.4~5ubuntu3
xserver-xorg-video-apm 1:1.2.0-1build2
xserver-xorg-video-ark 1:0.7.0-1build2
xserver-xorg-video-ati 1:6.9.0+git20081003.f9826a56-0ubuntu2.1
xserver-xorg-video-chips 1:1.2.0-1build2
xserver-xorg-video-cirrus 1:1.2.1-1build2
xserver-xorg-video-fbdev 1:0.4.0-1build2
xserver-xorg-video-i128 1:1.3.0-1build2
xserver-xorg-video-i810
xserver-xorg-video-i810-modesetting
xserver-xorg-video-intel 2:2.4.1-1ubuntu10.3
xserver-xorg-video-intel-modesetting
xserver-xorg-video-mach64 6.8.0-1build2
xserver-xorg-video-mga 1:1.4.9.dfsg-1build1
xserver-xorg-video-neomagic 1:1.2.1-1build2
xserver-xorg-video-nv 1:2.1.10-1ubuntu2
xserver-xorg-video-openchrome 1:0.2.903-0ubuntu3
xserver-xorg-video-psb
xserver-xorg-video-r128 6.8.0-1ubuntu2
xserver-xorg-video-radeon 1:6.9.0+git20081003.f9826a56-0ubuntu2.1
xserver-xorg-video-rendition 1:4.2.0.dfsg.1-2build2
xserver-xorg-video-riva128
xserver-xorg-video-s3 1:0.6.0-1build2
xserver-xorg-video-s3virge 1:1.10.1-1build2
xserver-xorg-video-savage 1:2.2.1-1build2
xserver-xorg-video-siliconmotion 1:1.6.0-1build2
xserver-xorg-video-sis 1:0.10.0-1build2
xserver-xorg-video-sisusb 1:0.9.0-1build2
xserver-xorg-video-tdfx 1:1.4.0-1build2
xserver-xorg-video-trident 1:1.3.0-1build2
xserver-xorg-video-tseng 1:1.2.0-1build2
xserver-xorg-video-v4l 1:0.2.0-1ubuntu3
xserver-xorg-video-vesa 1:2.0.0-1ubuntu3
xserver-xorg-video-vmware 1:10.16.2-1build2
xserver-xorg-video-voodoo

[Joseph Smidt (jsmidt)]

Thank you for this bug report. This bug report does seem to be related to the upstream bug report you mentioned. The duplicate bugs also seem similar. I have forwarded your information to them. I am also putting a watch on that bug report. Thanks again.

[Thomas (t.c)]

I have the same problem. What can we do?

[Thomas (t.c)]

ok.. i tried to create a backtrace, but it is not working, while totem exit without a real crash.

so I get only this output:

Program exited with code 01.
(gdb) backtrace full
No stack.
(gdb) info registers
The program has no registers now.
(gdb) hread apply all backtrace
Undefined command: "hread". Try "help".
(gdb) thread apply all backtrace
No registers.

I also started with the --sync option, but the result are the same.

I search the net and found a forum topic on which somebod has the same problem. He deactivated compiz, so I tried the same, and TADA - totem doesn't crash.

But what is the Bug? How we can debug it? And more imported, how we can fix it?

[-Anzeige- (domihoehne)]

Ok, i've tried something since i have the same bug.

When you remove totem-gstreamer and use totem-xine instead, everything works fine ...
So it seems to be a problem of gstreamer and not of totem.

[benditoelqueviene (quasar1970)]

I created a file with Cheese, a .ogv. When i tried to play it, Totem offered me a screen of "Sorry..." I sent info through Apport and it gives me a lot of packages to update. I failed when i tried to copy them (sorry about that). Now i don't know where to find them and, when i try to reproduce ANY file Totem closes without warning or notice or anything. Imitating Peters, i used "$ totem --debug" and this was the answer:

/usr/lib/totem/plugins/bbc/installablecodecs.py:57: DeprecationWarning: Accessed deprecated property Package.candidateDownloadable, please see the Version class for alternatives.
  not pkg.candidateDownloadable):
/usr/lib/totem/plugins/bbc/installablecodecs.py:59: DeprecationWarning: Accessed deprecated property Package.candidateRecord, please see the Version class for alternatives.
  record = pkg.candidateRecord
Fallo de segmentación (`core' generado)

I've Karmic updated from Ubuntu 9.04 (amd64) installed with Wubi in XP.

Packages:

$ dpkg-query -W totem*
totem 2.28.2-0ubuntu3
totem-common 2.28.1-0ubuntu4
totem-gstreamer 2.28.1-0ubuntu4
totem-mozilla 2.28.2-0ubuntu3
totem-plugins 2.28.2-0ubuntu3
totem-plugins-extra
totem-xine

$ dpkg-query -W gstreamer*
gstreamer-codec-install
gstreamer0.10-alsa 0.10.25-2ubuntu1
gstreamer0.10-audiosink
gstreamer0.10-audiosource
gstreamer0.10-ffmpeg 0.10.9-1
gstreamer0.10-fluendo-mp3
gstreamer0.10-fluendo-mpegdemux
gstreamer0.10-fluendo-mpegmux
gstreamer0.10-gnomevfs 0.10.25-2ubuntu1
gstreamer0.10-lame
gstreamer0.10-nice 0.0.9-2
gstreamer0.10-plugins
gstreamer0.10-plugins-bad 0.10.14-4ubuntu1
gstreamer0.10-plugins-bad-multiverse 0.10.13-0ubuntu1
gstreamer0.10-plugins-base 0.10.25-2ubuntu1
gstreamer0.10-plugins-base-apps 0.10.25-2ubuntu1
gstreamer0.10-plugins-farsight
gstreamer0.10-plugins-good 0.10.16-1ubuntu3
gstreamer0.10-plugins-good-doc
gstreamer0.10-plugins-really-bad
gstreamer0.10-plugins-ugly 0.10.12-1
gstreamer0.10-plugins-ugly-multiverse 0.10.12-0ubuntu1
gstreamer0.10-pulseaudio 0.10.16-1ubuntu3
gstreamer0.10-schroedinger
gstreamer0.10-tools 0.10.25-2
gstreamer0.10-videosink
gstreamer0.10-videosource
gstreamer0.10-visualization
gstreamer0.10-x 0.10.25-2ubuntu1

[benditoelqueviene (quasar1970)]

Well, Totem is right now. What i do was to reproduce the error again and to obtain the attached window. I updated all packages in the list and another related. Then Bingo! It worked fine.

[Paul van Genderen (paulvg)]

This is still an issue in Ubuntu 11.04 amd64 (fully updated) but the request_code is different so I'm not sure if it's the same bug.

The program 'totem' received an X Window System error.
This probably reflects a bug in the program.
The error was 'BadValue (integer parameter out of range for operation)'.
  (Details: serial 93 error_code 2 request_code 133 minor_code 19)
  (Note to programmers: normally, X errors are reported asynchronously;
   that is, you will receive the error a while after causing it.
   To debug your program, run it with the --sync command line
   option to change this behavior. You can then get a meaningful
   backtrace from your debugger if you break on the gdk_x_error() function.)

I could not break on gdk_x_error, will look into it later.

[madbiologist (me-again)]

Official support for Ubuntu 8.10, 9.04, 9.10 and 11.04 has ended. If anyone is still experiencing this error on Ubuntu 13.04 "Raring Ringtail" please report a new bug so that we can get an updated set of logs and system info.