Ubuntu
alsa-driver package

Various problems using Creative Technologies USB sound card

Bug #313431 reported by Bobbie Bees on 2009-01-03

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Hi.
I'm running Ubuntu 8.10 with kernel 2.6.27-9-generic on a Dell Latitiude D600.
Internal sound has never been a problem with this machine. Everything works as it should including killing the speakers when the headphones are plugged in.
Ubuntu however doesn't like to play nicely with my external USB sound card. Or at least it doesn't seem to know how to handle the card properly
It's a Creative Technologies 24Bit card housed in a Toshiba Multimedia Center.
I can select the card manually in Sound preferences, but the card will only play back in mono and the SPDIF output contains no audio even though my receiver says that it's getting a 96Khz signal and the 'COAX' indicator is lit.
I've been through every possible setting under 'Sound' and under the volume control preferences.
Under sound preferences the device is recognized as 'Creative Technology TOSHIBA audio device USB Audio' and under volume control preferences it is recognized as 'TOSHIBA audio device'
And when the 'TOSHIBA Audio Device' is selected the only controls present are a mono PCM volume slider. Under preferences the only options are PCM and PCM capture.

I hope the following helps:

bobbie@bobbies-thang:~$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ lspci
00:00.0 Host bridge: Intel Corporation 82855PM Processor to I/O Controller (rev 03)
00:01.0 PCI bridge: Intel Corporation 82855PM Processor to AGP Controller (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1 (rev 01)
00:1d.1 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2 (rev 01)
00:1d.2 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3 (rev 01)
00:1d.7 USB Controller: Intel Corporation 82801DB/DBM (ICH4/ICH4-M) USB2 EHCI Controller (rev 01)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 81)
00:1f.0 ISA bridge: Intel Corporation 82801DBM (ICH4-M) LPC Interface Bridge (rev 01)
00:1f.1 IDE interface: Intel Corporation 82801DBM (ICH4-M) IDE Controller (rev 01)
00:1f.5 Multimedia audio controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller (rev 01)
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon RV250 [Mobility FireGL 9000] (rev 02)
02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5705M Gigabit Ethernet (rev 01)
02:01.0 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev 20)
02:01.1 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev 20)

bobbie@bobbies-thang:~$ asoundconf list
Names of available sound cards:
I82801DBICH4
Device
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 0: Intel ICH [Intel 82801DB-ICH4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 4: Intel ICH - IEC958 [Intel 82801DB-ICH4 - IEC958]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Device [TOSHIBA Audio Device], device 0: USB Audio [USB Audio]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ lspci -v
00:00.0 Host bridge: Intel Corporation 82855PM Processor to I/O Controller (rev 03)
Flags: bus master, fast devsel, latency 0
Memory at e0000000 (32-bit, prefetchable) [size=128M]
Capabilities: <access denied>
Kernel driver in use: agpgart-intel
Kernel modules: intel-agp

00:01.0 PCI bridge: Intel Corporation 82855PM Processor to AGP Controller (rev 03)
Flags: bus master, 66MHz, fast devsel, latency 32
Bus: primary=00, secondary=01, subordinate=01, sec-latency=32
I/O behind bridge: 0000c000-0000cfff
Memory behind bridge: fc000000-fdffffff
Prefetchable memory behind bridge: e8000000-efffffff
Kernel modules: shpchp

00:1d.0 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1 (rev 01)
Subsystem: Intel Corporation Device 4541
Flags: bus master, medium devsel, latency 0, IRQ 11
I/O ports at bf80 [size=32]
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd

00:1d.1 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2 (rev 01)
Subsystem: Intel Corporation Device 4541
Flags: bus master, medium devsel, latency 0, IRQ 11
I/O ports at bf40 [size=32]
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd

00:1d.2 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3 (rev 01)
Subsystem: Intel Corporation Device 4541
Flags: bus master, medium devsel, latency 0, IRQ 11
I/O ports at bf20 [size=32]
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd

00:1d.7 USB Controller: Intel Corporation 82801DB/DBM (ICH4/ICH4-M) USB2 EHCI Controller (rev 01) (prog-if 20)
Subsystem: Dell Device 011d
Flags: bus master, medium devsel, latency 0, IRQ 11
Memory at f4fffc00 (32-bit, non-prefetchable) [size=1K]
Capabilities: <access denied>
Kernel driver in use: ehci_hcd
Kernel modules: ehci-hcd

00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 81)
Flags: bus master, fast devsel, latency 0
Bus: primary=00, secondary=02, subordinate=0a, sec-latency=32
I/O behind bridge: 0000d000-0000efff
Memory behind bridge: f6000000-fbffffff
Prefetchable memory behind bridge: 88000000-8fffffff
Kernel modules: shpchp

00:1f.0 ISA bridge: Intel Corporation 82801DBM (ICH4-M) LPC Interface Bridge (rev 01)
Flags: bus master, medium devsel, latency 0
Kernel modules: intel-rng, iTCO_wdt

00:1f.1 IDE interface: Intel Corporation 82801DBM (ICH4-M) IDE Controller (rev 01) (prog-if 8a [Master SecP PriP])
Subsystem: Intel Corporation Device 4541
Flags: bus master, medium devsel, latency 0, IRQ 11
I/O ports at 01f0 [size=8]
I/O ports at 03f4 [size=1]
I/O ports at 0170 [size=8]
I/O ports at 0374 [size=1]
I/O ports at bfa0 [size=16]
Memory at 90000000 (32-bit, non-prefetchable) [size=1K]
Kernel driver in use: ata_piix
Kernel modules: ata_piix

00:1f.5 Multimedia audio controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller (rev 01)
Subsystem: Dell Device 011d
Flags: bus master, medium devsel, latency 0, IRQ 7
I/O ports at b800 [size=256]
I/O ports at bc40 [size=64]
Memory at f4fff800 (32-bit, non-prefetchable) [size=512]
Memory at f4fff400 (32-bit, non-prefetchable) [size=256]
Capabilities: <access denied>
Kernel driver in use: Intel ICH
Kernel modules: snd-intel8x0

01:00.0 VGA compatible controller: ATI Technologies Inc Radeon RV250 [Mobility FireGL 9000] (rev 02)
Subsystem: Dell Device 011d
Flags: bus master, VGA palette snoop, stepping, 66MHz, medium devsel, latency 32, IRQ 11
Memory at e8000000 (32-bit, prefetchable) [size=128M]
I/O ports at c000 [size=256]
Memory at fcff0000 (32-bit, non-prefetchable) [size=64K]
[virtual] Expansion ROM at fc000000 [disabled] [size=128K]
Capabilities: <access denied>
Kernel modules: radeonfb

02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5705M Gigabit Ethernet (rev 01)
Subsystem: Dell Device 865d
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 11
Memory at faff0000 (64-bit, non-prefetchable) [size=64K]
Expansion ROM at <ignored> [disabled]
Capabilities: <access denied>
Kernel driver in use: tg3
Kernel modules: tg3

02:01.0 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev 20)
Subsystem: Dell Device 011d
Flags: bus master, stepping, slow devsel, latency 168, IRQ 11
Memory at f6000000 (32-bit, non-prefetchable) [size=4K]
Bus: primary=02, secondary=03, subordinate=06, sec-latency=176
Memory window 0: 88000000-8bfff000 (prefetchable)
Memory window 1: 94000000-97fff000
I/O window 0: 0000d000-0000d0ff
I/O window 1: 0000d400-0000d4ff
16-bit legacy interface ports at 0001
Kernel driver in use: yenta_cardbus
Kernel modules: yenta_socket

02:01.1 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev 20)
Subsystem: Dell Device 011d
Flags: bus master, stepping, slow devsel, latency 168, IRQ 11
Memory at f6001000 (32-bit, non-prefetchable) [size=4K]
Bus: primary=02, secondary=07, subordinate=0a, sec-latency=176
Memory window 0: 8c000000-8ffff000 (prefetchable)
Memory window 1: 98000000-9bfff000
I/O window 0: 0000d800-0000d8ff
I/O window 1: 0000dc00-0000dcff
16-bit legacy interface ports at 0001
Kernel driver in use: yenta_cardbus
Kernel modules: yenta_socket

If I haven't given enough info, please forgive me and let me know what else is required.

Thanks in advance.

Tags:

Revision history for this message

Victor Vargas (kamus) wrote on 2009-08-07:

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

affects:

ubuntu → alsa-driver (Ubuntu)

Revision history for this message

Bobbie Bees (bobbie-bees) wrote on 2009-08-07: Re: [Bug 313431] Re: Various problems using Creative Technologies USB sound card

Download full text (10.0 KiB)

Ummmm, this was from quite a while ago. I gave up on this sound card and
just make due with the headphone output from my laptop. Maybe one day Ubuntu
will work with common hardware. But till then I'll just stick with the plain
jane stuff, which for the most part seems to be okay.

Bobbie Garnet Bees

Bobbie hasn't always existed,
but now that he does,
he's making up for lost time.

Sent from an Android handset!

On Aug 7, 2009 1:10 PM, "Kamus" <email address hidden> wrote:

Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

** Package changed: ubuntu => alsa-driver (Ubuntu)

--
Various problems using Creative Technologies USB sound card
https://bugs.launchpad.net/bugs/313431
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: New

Bug description:
Hi.
I'm running Ubuntu 8.10 with kernel 2.6.27-9-generic on a Dell Latitiude
D600.
Internal sound has never been a problem with this machine. Everything works
as it should including killing the speakers when the headphones are plugged
in.
Ubuntu however doesn't like to play nicely with my external USB sound card.
Or at least it doesn't seem to know how to handle the card properly
It's a Creative Technologies 24Bit card housed in a Toshiba Multimedia
Center.
I can select the card manually in Sound preferences, but the card will only
play back in mono and the SPDIF output contains no audio even though my
receiver says that it's getting a 96Khz signal and the 'COAX' indicator is
lit.
I've been through every possible setting under 'Sound' and under the volume
control preferences.
Under sound preferences the device is recognized as 'Creative Technology
TOSHIBA audio device USB Audio' and under volume control preferences it is
recognized as 'TOSHIBA audio device'
And when the 'TOSHIBA Audio Device' is selected the only controls present
are a mono PCM volume slider. Under preferences the only options are PCM and
PCM capture.

I hope the following helps:

bobbie@bobbies-thang:~$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10
bobbie@bobbies-thang:~$

Bobbie Garnet Bees

Bobbie hasn't always existed,
but now that he does,
he's making up for lost time.

Sent from an Android handset!

On Aug 7, 2009 1:10 PM, "Kamus" <kamusin@gmail.com> wrote:

Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

** Package changed: ubuntu => alsa-driver (Ubuntu)

--
Various problems using Creative Technologies USB sound card
https://bugs.launchpad.net/bugs/313431
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: New

I hope the following helps:

bobbie@bobbies-thang:~$ lsb_release -rd
Description:    Ubuntu 8.10
Release:        8.10
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ lspci
00:00.0 Host bridge: Intel Corporation 82855PM Processor to I/O Controller
(rev 03)
00:01.0 PCI bridge: Intel Corporation 82855PM Processor to AGP Controller
(rev 03)
00:1d.0 USB Controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1 (rev 01)
00:1d.1 USB Controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2 (rev 01)
00:1d.2 USB Controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3 (rev 01)
00:1d.7 USB Controller: Intel Corporation 82801DB/DBM (ICH4/ICH4-M) USB2
EHCI Controller (rev 01)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 81)
00:1f.0 ISA bridge: Intel Corporation 82801DBM (ICH4-M) LPC Interface Bridge
(rev 01)
00:1f.1 IDE interface: Intel Corporation 82801DBM (ICH4-M) IDE Controller
(rev 01)
00:1f.5 Multimedia audio controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller (rev 01)
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon RV250
[Mobility FireGL 9000] (rev 02)
02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5705M Gigabit
Ethernet (rev 01)
02:01.0 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev
20)
02:01.1 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev
20)

bobbie@bobbies-thang:~$ asoundconf list
Names of available sound cards:
I82801DBICH4
Device
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 0: Intel ICH [Intel
82801DB-ICH4]
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 4: Intel ICH - IEC958
[Intel 82801DB-ICH4 - IEC958]
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 1: Device [TOSHIBA Audio Device], device 0: USB Audio [USB Audio]
 Subdevices: 0/1
 Subdevice #0: subdevice #0
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ lspci -v
00:00.0 Host bridge: Intel Corporation 82855PM Processor to I/O Controller
(rev 03)
       Flags: bus master, fast devsel, latency 0
       Memory at e0000000 (32-bit, prefetchable) [size=128M]
       Capabilities: <access denied>
       Kernel driver in use: agpgart-intel
       Kernel modules: intel-agp

00:01.0 PCI bridge: Intel Corporation 82855PM Processor to AGP Controller
(rev 03)
       Flags: bus master, 66MHz, fast devsel, latency 32
       Bus: primary=00, secondary=01, subordinate=01, sec-latency=32
       I/O behind bridge: 0000c000-0000cfff
       Memory behind bridge: fc000000-fdffffff
       Prefetchable memory behind bridge: e8000000-efffffff
       Kernel modules: shpchp

00:1d.0 USB Controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1 (rev 01)
       Subsystem: Intel Corporation Device 4541
       Flags: bus master, medium devsel, latency 0, IRQ 11
       I/O ports at bf80 [size=32]
       Kernel driver in use: uhci_hcd
       Kernel modules: uhci-hcd

00:1d.1 USB Controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2 (rev 01)
       Subsystem: Intel Corporation Device 4541
       Flags: bus master, medium devsel, latency 0, IRQ 11
       I/O ports at bf40 [size=32]
       Kernel driver in use: uhci_hcd
       Kernel modules: uhci-hcd

00:1d.2 USB Controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3 (rev 01)
       Subsystem: Intel Corporation Device 4541
       Flags: bus master, medium devsel, latency 0, IRQ 11
       I/O ports at bf20 [size=32]
       Kernel driver in use: uhci_hcd
       Kernel modules: uhci-hcd

00:1d.7 USB Controller: Intel Corporation 82801DB/DBM (ICH4/ICH4-M) USB2
EHCI Controller (rev 01) (prog-if 20)
       Subsystem: Dell Device 011d
       Flags: bus master, medium devsel, latency 0, IRQ 11
       Memory at f4fffc00 (32-bit, non-prefetchable) [size=1K]
       Capabilities: <access denied>
       Kernel driver in use: ehci_hcd
       Kernel modules: ehci-hcd

00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 81)
       Flags: bus master, fast devsel, latency 0
       Bus: primary=00, secondary=02, subordinate=0a, sec-latency=32
       I/O behind bridge: 0000d000-0000efff
       Memory behind bridge: f6000000-fbffffff
       Prefetchable memory behind bridge: 88000000-8fffffff
       Kernel modules: shpchp

00:1f.0 ISA bridge: Intel Corporation 82801DBM (ICH4-M) LPC Interface Bridge
(rev 01)
       Flags: bus master, medium devsel, latency 0
       Kernel modules: intel-rng, iTCO_wdt

00:1f.1 IDE interface: Intel Corporation 82801DBM (ICH4-M) IDE Controller
(rev 01) (prog-if 8a [Master SecP PriP])
       Subsystem: Intel Corporation Device 4541
       Flags: bus master, medium devsel, latency 0, IRQ 11
       I/O ports at 01f0 [size=8]
       I/O ports at 03f4 [size=1]
       I/O ports at 0170 [size=8]
       I/O ports at 0374 [size=1]
       I/O ports at bfa0 [size=16]
       Memory at 90000000 (32-bit, non-prefetchable) [size=1K]
       Kernel driver in use: ata_piix
       Kernel modules: ata_piix

00:1f.5 Multimedia audio controller: Intel Corporation 82801DB/DBL/DBM
(ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller (rev 01)
       Subsystem: Dell Device 011d
       Flags: bus master, medium devsel, latency 0, IRQ 7
       I/O ports at b800 [size=256]
       I/O ports at bc40 [size=64]
       Memory at f4fff800 (32-bit, non-prefetchable) [size=512]
       Memory at f4fff400 (32-bit, non-prefetchable) [size=256]
       Capabilities: <access denied>
       Kernel driver in use: Intel ICH
       Kernel modules: snd-intel8x0

01:00.0 VGA compatible controller: ATI Technologies Inc Radeon RV250
[Mobility FireGL 9000] (rev 02)
       Subsystem: Dell Device 011d
       Flags: bus master, VGA palette snoop, stepping, 66MHz, medium devsel,
latency 32, IRQ 11
       Memory at e8000000 (32-bit, prefetchable) [size=128M]
       I/O ports at c000 [size=256]
       Memory at fcff0000 (32-bit, non-prefetchable) [size=64K]
       [virtual] Expansion ROM at fc000000 [disabled] [size=128K]
       Capabilities: <access denied>
       Kernel modules: radeonfb

02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5705M Gigabit
Ethernet (rev 01)
       Subsystem: Dell Device 865d
       Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 11
       Memory at faff0000 (64-bit, non-prefetchable) [size=64K]
       Expansion ROM at <ignored> [disabled]
       Capabilities: <access denied>
       Kernel driver in use: tg3
       Kernel modules: tg3

02:01.0 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev
20)
       Subsystem: Dell Device 011d
       Flags: bus master, stepping, slow devsel, latency 168, IRQ 11
       Memory at f6000000 (32-bit, non-prefetchable) [size=4K]
       Bus: primary=02, secondary=03, subordinate=06, sec-latency=176
       Memory window 0: 88000000-8bfff000 (prefetchable)
       Memory window 1: 94000000-97fff000
       I/O window 0: 0000d000-0000d0ff
       I/O window 1: 0000d400-0000d4ff
       16-bit legacy interface ports at 0001
       Kernel driver in use: yenta_cardbus
       Kernel modules: yenta_socket

02:01.1 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev
20)
       Subsystem: Dell Device 011d
       Flags: bus master, stepping, slow devsel, latency 168, IRQ 11
       Memory at f6001000 (32-bit, non-prefetchable) [size=4K]
       Bus: primary=02, secondary=07, subordinate=0a, sec-latency=176
       Memory window 0: 8c000000-8ffff000 (prefetchable)
       Memory window 1: 98000000-9bfff000
       I/O window 0: 0000d800-0000d8ff
       I/O window 1: 0000dc00-0000dcff
       16-bit legacy interface ports at 0001
       Kernel driver in use: yenta_cardbus
       Kernel modules: yenta_socket

If I haven't given enough info, please forgive me and let me know what else
is required.

Thanks in advance.

Revision history for this message

Brad Figg (brad-figg) wrote on 2010-03-26:

Hi Bobbie,

Please, if you are still having issues, test with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p alsa-base 313431

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds .

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

Please let us know your results.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: kj-triage needs-required-logs needs-test-current-image
Changed in alsa-driver (Ubuntu):
status:	New → Incomplete
tags:	added: no-sound-usb

Revision history for this message

Bobbie Bees (bobbie-bees) wrote on 2010-03-26: Re: [Bug 313431] Re: Various problems using Creative Technologies USBsound card

Download full text (10.6 KiB)

Sorry, but I gave up on Linux.
As much as I detest Microsoft, everything works on my new HP Pavilion laptop running Windows 7.
Sent on the TELUS Mobility network with BlackBerry

-----Original Message-----
From: Brad Figg <email address hidden>
Date: Fri, 26 Mar 2010 18:07:28
To: <email address hidden>
Subject: [Bug 313431] Re: Various problems using Creative Technologies USB
sound card

Hi Bobbie,

Please, if you are still having issues, test with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a
Terminal (Applications->Accessories->Terminal). It will automatically
gather and attach updated debug information to this report.

apport-collect -p alsa-base 313431

Also, if you could test the latest upstream kernel available that would
be great. It will allow additional upstream developers to examine the
issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds .

Once you've tested the upstream kernel, please remove the 'needs-
upstream-testing' tag. This can be done by clicking on the yellow pencil
icon next to the tag located at the bottom of the bug description and
deleting the 'needs-upstream-testing' text.

Please let us know your results.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

** Tags added: kj-triage needs-required-logs needs-test-current-image

** Changed in: alsa-driver (Ubuntu)
Status: New => Incomplete

** Tags added: no-sound-usb

--
Various problems using Creative Technologies USB sound card
https://bugs.launchpad.net/bugs/313431
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: Incomplete

Bug description:
Hi.
I'm running Ubuntu 8.10 with kernel 2.6.27-9-generic on a Dell Latitiude D600.
Internal sound has never been a problem with this machine. Everything works as it should including killing the speakers when the headphones are plugged in.
Ubuntu however doesn't like to play nicely with my external USB sound card. Or at least it doesn't seem to know how to handle the card properly
It's a Creative Technologies 24Bit card housed in a Toshiba Multimedia Center.
I can select the card manually in Sound preferences, but the card will only play back in mono and the SPDIF output contains no audio even though my receiver says that it's getting a 96Khz signal and the 'COAX' indicator is lit.
I've been through every possible setting under 'Sound' and under the volume control preferences.
Under sound preferences the device is recognized as 'Creative Technology TOSHIBA audio device USB Audio' and under volume control preferences it is recognized as 'TOSHIBA audio device'
And when the 'TOSHIBA Audio Device' is selected the only controls present are a mono PCM volume slider. Under preferences the only options are PCM and PCM capture.

I hope the following helps:

bobbie@bobbies-thang:~$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10
bobbie@...

Sorry, but I gave up on Linux.
As much as I detest Microsoft, everything works on my new HP Pavilion laptop running Windows 7.
Sent on the TELUS Mobility network with BlackBerry

-----Original Message-----
From: Brad Figg <brad.figg@canonical.com>
Date: Fri, 26 Mar 2010 18:07:28 
To: <bobbie.bees@gmail.com>
Subject: [Bug 313431] Re: Various problems using Creative Technologies USB
	sound card

Hi Bobbie,

Please, if you are still having issues, test with the latest development release of Ubuntu.  ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a
Terminal (Applications->Accessories->Terminal). It will automatically
gather and attach updated debug information to this report.

apport-collect -p alsa-base 313431

Also, if you could test the latest upstream kernel available that would
be great. It will allow additional upstream developers to examine the
issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds .

Once you've tested the upstream kernel, please remove the 'needs-
upstream-testing' tag. This can be done by clicking on the yellow pencil
icon next to the tag located at the bottom of the bug description and
deleting the 'needs-upstream-testing' text.

Please let us know your results.
        
    [This is an automated message.  Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

** Tags added: kj-triage needs-required-logs needs-test-current-image

** Changed in: alsa-driver (Ubuntu)
       Status: New => Incomplete

** Tags added: no-sound-usb

-- 
Various problems using Creative Technologies USB sound card
https://bugs.launchpad.net/bugs/313431
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: Incomplete

Bug description:
Hi.
I'm running Ubuntu 8.10 with kernel 2.6.27-9-generic on a Dell Latitiude D600.
Internal sound has never been a problem with this machine. Everything works as it should including killing the speakers when the headphones are plugged in.
Ubuntu however doesn't like to play nicely with my external USB sound card. Or at least it doesn't seem to know how to handle the card properly
It's a Creative Technologies 24Bit card housed in a Toshiba Multimedia Center.
I can select the card manually in Sound preferences, but the card will only play back in mono and the SPDIF output contains no audio even though my receiver says that it's getting a 96Khz signal and the 'COAX' indicator is lit.
I've been through every possible setting under 'Sound' and under the volume control preferences.
Under sound preferences the device is recognized as 'Creative Technology TOSHIBA audio device USB Audio' and under volume control preferences it is recognized as 'TOSHIBA audio device'
And when the 'TOSHIBA Audio Device' is selected the only controls present are a mono PCM volume slider. Under preferences the only options are PCM and PCM capture.

I hope the following helps:

bobbie@bobbies-thang:~$ lsb_release -rd
Description:	Ubuntu 8.10
Release:	8.10
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ asoundconf list
Names of available sound cards:
I82801DBICH4
Device
bobbie@bobbies-thang:~$

bobbie@bobbies-thang:~$ lspci -v
00:00.0 Host bridge: Intel Corporation 82855PM Processor to I/O Controller (rev 03)
	Flags: bus master, fast devsel, latency 0
	Memory at e0000000 (32-bit, prefetchable) [size=128M]
	Capabilities: <access denied>
	Kernel driver in use: agpgart-intel
	Kernel modules: intel-agp

00:01.0 PCI bridge: Intel Corporation 82855PM Processor to AGP Controller (rev 03)
	Flags: bus master, 66MHz, fast devsel, latency 32
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=32
	I/O behind bridge: 0000c000-0000cfff
	Memory behind bridge: fc000000-fdffffff
	Prefetchable memory behind bridge: e8000000-efffffff
	Kernel modules: shpchp

00:1d.0 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1 (rev 01)
	Subsystem: Intel Corporation Device 4541
	Flags: bus master, medium devsel, latency 0, IRQ 11
	I/O ports at bf80 [size=32]
	Kernel driver in use: uhci_hcd
	Kernel modules: uhci-hcd

00:1d.1 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2 (rev 01)
	Subsystem: Intel Corporation Device 4541
	Flags: bus master, medium devsel, latency 0, IRQ 11
	I/O ports at bf40 [size=32]
	Kernel driver in use: uhci_hcd
	Kernel modules: uhci-hcd

00:1d.2 USB Controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3 (rev 01)
	Subsystem: Intel Corporation Device 4541
	Flags: bus master, medium devsel, latency 0, IRQ 11
	I/O ports at bf20 [size=32]
	Kernel driver in use: uhci_hcd
	Kernel modules: uhci-hcd

00:1d.7 USB Controller: Intel Corporation 82801DB/DBM (ICH4/ICH4-M) USB2 EHCI Controller (rev 01) (prog-if 20)
	Subsystem: Dell Device 011d
	Flags: bus master, medium devsel, latency 0, IRQ 11
	Memory at f4fffc00 (32-bit, non-prefetchable) [size=1K]
	Capabilities: <access denied>
	Kernel driver in use: ehci_hcd
	Kernel modules: ehci-hcd

00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 81)
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=02, subordinate=0a, sec-latency=32
	I/O behind bridge: 0000d000-0000efff
	Memory behind bridge: f6000000-fbffffff
	Prefetchable memory behind bridge: 88000000-8fffffff
	Kernel modules: shpchp

00:1f.0 ISA bridge: Intel Corporation 82801DBM (ICH4-M) LPC Interface Bridge (rev 01)
	Flags: bus master, medium devsel, latency 0
	Kernel modules: intel-rng, iTCO_wdt

00:1f.1 IDE interface: Intel Corporation 82801DBM (ICH4-M) IDE Controller (rev 01) (prog-if 8a [Master SecP PriP])
	Subsystem: Intel Corporation Device 4541
	Flags: bus master, medium devsel, latency 0, IRQ 11
	I/O ports at 01f0 [size=8]
	I/O ports at 03f4 [size=1]
	I/O ports at 0170 [size=8]
	I/O ports at 0374 [size=1]
	I/O ports at bfa0 [size=16]
	Memory at 90000000 (32-bit, non-prefetchable) [size=1K]
	Kernel driver in use: ata_piix
	Kernel modules: ata_piix

00:1f.5 Multimedia audio controller: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller (rev 01)
	Subsystem: Dell Device 011d
	Flags: bus master, medium devsel, latency 0, IRQ 7
	I/O ports at b800 [size=256]
	I/O ports at bc40 [size=64]
	Memory at f4fff800 (32-bit, non-prefetchable) [size=512]
	Memory at f4fff400 (32-bit, non-prefetchable) [size=256]
	Capabilities: <access denied>
	Kernel driver in use: Intel ICH
	Kernel modules: snd-intel8x0

01:00.0 VGA compatible controller: ATI Technologies Inc Radeon RV250 [Mobility FireGL 9000] (rev 02)
	Subsystem: Dell Device 011d
	Flags: bus master, VGA palette snoop, stepping, 66MHz, medium devsel, latency 32, IRQ 11
	Memory at e8000000 (32-bit, prefetchable) [size=128M]
	I/O ports at c000 [size=256]
	Memory at fcff0000 (32-bit, non-prefetchable) [size=64K]
	[virtual] Expansion ROM at fc000000 [disabled] [size=128K]
	Capabilities: <access denied>
	Kernel modules: radeonfb

02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5705M Gigabit Ethernet (rev 01)
	Subsystem: Dell Device 865d
	Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 11
	Memory at faff0000 (64-bit, non-prefetchable) [size=64K]
	Expansion ROM at <ignored> [disabled]
	Capabilities: <access denied>
	Kernel driver in use: tg3
	Kernel modules: tg3

02:01.0 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev 20)
	Subsystem: Dell Device 011d
	Flags: bus master, stepping, slow devsel, latency 168, IRQ 11
	Memory at f6000000 (32-bit, non-prefetchable) [size=4K]
	Bus: primary=02, secondary=03, subordinate=06, sec-latency=176
	Memory window 0: 88000000-8bfff000 (prefetchable)
	Memory window 1: 94000000-97fff000
	I/O window 0: 0000d000-0000d0ff
	I/O window 1: 0000d400-0000d4ff
	16-bit legacy interface ports at 0001
	Kernel driver in use: yenta_cardbus
	Kernel modules: yenta_socket

02:01.1 CardBus bridge: O2 Micro, Inc. OZ711EC1 SmartCardBus Controller (rev 20)
	Subsystem: Dell Device 011d
	Flags: bus master, stepping, slow devsel, latency 168, IRQ 11
	Memory at f6001000 (32-bit, non-prefetchable) [size=4K]
	Bus: primary=02, secondary=07, subordinate=0a, sec-latency=176
	Memory window 0: 8c000000-8ffff000 (prefetchable)
	Memory window 1: 98000000-9bfff000
	I/O window 0: 0000d800-0000d8ff
	I/O window 1: 0000dc00-0000dcff
	16-bit legacy interface ports at 0001
	Kernel driver in use: yenta_cardbus
	Kernel modules: yenta_socket

If I haven't given enough info, please forgive me and let me know what else is required.

Thanks in advance.

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Revision history for this message

Daniel T Chen (crimsun) wrote on 2010-03-27:

Thanks for the feedback.

Changed in alsa-driver (Ubuntu):
status:	Incomplete → Invalid

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Various problems using Creative Technologies USB sound card

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