NetworkManager 0.7 3g Modem (Dell 5505/Novatel EU740) detected but does not work

[philw_1]

Binary package hint: network-manager

Ubuntu 8.10

phil@p-lap:~$ apt-cache policy network-manager
network-manager:
  Installed: 0.7~~svn20081018t105859-0ubuntu1.8.10.1
  Candidate: 0.7~~svn20081018t105859-0ubuntu1.8.10.1
  Version table:
 *** 0.7~~svn20081018t105859-0ubuntu1.8.10.1 0
        500 http://gb.archive.ubuntu.com intrepid-updates/main Packages
        100 /var/lib/dpkg/status
     0.7~~svn20081018t105859-0ubuntu1 0
        500 http://gb.archive.ubuntu.com intrepid/main Packages

Bus 005 Device 003: ID 413c:8116 Dell Computer Corp. Wireless 5505 Mobile Broadband (3G HSDPA) Minicard Modem

phil@p-lap:~$ chat -s -f ~/Desktop/probe.txt </dev/ttyUSB0 >/dev/ttyUSB0
chat: Dec 26 21:23:37 +GCAP: +CGSM,+DS,+ES
chat: Dec 26 21:23:37 +COPS: 0,0,"",2
chat: Dec 26 21:23:37 +CREG: 0,1

phil@p-lap:~$ gsmctl -d /dev/ttyUSB0 ME
<ME0> Manufacturer: Novatel Wireless Incorporated
<ME1> Model: Expedite EU740 (HW REV [0:44])
<ME2> Revision: 27.2-27.2-00 [2006-04-28 11:27:20]
<ME3> Serial Number: <Edited out>
phil@p-lap:~$

I can configure the connection under the properties but when attempting to connect it times out after a few minutes of trying. Can also confirm even though I put the PIN in the configuration it seems to be ignored as if I try connecting without manually doing the PIN in console (echo "AT+CPIN=1234" > /dev/ttyUSB0) then it fails instantly. Once I have typed this in console then it times out after a few mins of trying.

3G connects fine in both wvdial and KPPP. ATZ strings as follows for these programs

Flow Control: Hardware [CRTSCTS]
Line Termination CR

ATZ1: ATZ
ATZ2: AT+COPS=0,0,"Vodacom-SA",0

Number to dial: *99***#1
ppp/ppp

[Pedro Villavicencio (pedro)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please add the /var/log/syslog to your bug report as an attachment? Also you can submit more information for it by looking to https://wiki.ubuntu.com/DebuggingNetworkManager , Thanks in advance.

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

[Euan (euan-c4)]

This affects me too.
I have two Dells. A D830 and a D630.
The card is: ID 413c:8116 Dell Computer Corp. Wireless 5505 Mobile Broadband (3G HSDPA) Minicard Modem
Ubuntu: Jaunty

When I switch on the computer, Ubuntu tells me of the card and asks me to configure a connection.
I do so, but when I try to connect, it just waits a little while and then it tells me it's disconnected.
Here are my /var/log/syslog:

Jul 2 20:58:53 d630 NetworkManager: <info> Activation (ttyUSB0) starting connection 'MTN'
Jul 2 20:58:53 d630 NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4
Jul 2 20:58:53 d630 NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Jul 2 20:58:53 d630 NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Jul 2 20:58:53 d630 NetworkManager: <debug> [1246561133.171590] nm_serial_device_open(): (ttyUSB0) opening device...
Jul 2 20:58:53 d630 NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Jul 2 20:58:53 d630 NetworkManager: <info> (ttyUSB0): powering up...
Jul 2 20:59:02 d630 NetworkManager: <WARN> automatic_registration_response(): Automatic registration timed out
Jul 2 20:59:26 d630 last message repeated 5 times
Jul 2 20:59:26 d630 NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9
Jul 2 20:59:26 d630 NetworkManager: <debug> [1246561166.337122] nm_serial_device_close(): Closing device 'ttyUSB0'
Jul 2 20:59:26 d630 NetworkManager: <info> Marking connection 'MTN' invalid.
Jul 2 20:59:26 d630 NetworkManager: <info> Activation (ttyUSB0) failed.
Jul 2 20:59:26 d630 NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3
Jul 2 20:59:26 d630 NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).
Jul 2 20:59:26 d630 NetworkManager: <info> Policy set 'Auto eth0' (eth0) as default for routing and DNS.
Jul 2 20:59:26 d630 NetworkManager: nm_system_device_flush_ip4_routes_with_iface: assertion `iface_idx >= 0' failed
Jul 2 20:59:26 d630 NetworkManager: nm_system_device_flush_ip4_addresses_with_iface: assertion `iface_idx >= 0' failed

Please help, as the device works in Windows and I find it rather embarrassing telling my friends I can't get it to work in Ubuntu...

[Euan (euan-c4)]

Here's some (different) more logs...

Jul 2 21:01:56 d630 NetworkManager: <info> Activation (ttyUSB0) starting connection 'MTN'
Jul 2 21:01:56 d630 NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4
Jul 2 21:01:56 d630 NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Jul 2 21:01:56 d630 NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Jul 2 21:01:56 d630 NetworkManager: <debug> [1246561316.838164] nm_serial_device_open(): (ttyUSB0) opening device...
Jul 2 21:01:56 d630 NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Jul 2 21:01:57 d630 NetworkManager: <info> (ttyUSB0): powering up...
Jul 2 21:02:12 d630 NetworkManager: <WARN> automatic_registration_response(): Automatic registration failed: not registered and not searching.
Jul 2 21:02:12 d630 NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9
Jul 2 21:02:12 d630 NetworkManager: <debug> [1246561332.021776] nm_serial_device_close(): Closing device 'ttyUSB0'
Jul 2 21:02:12 d630 NetworkManager: <info> Marking connection 'MTN' invalid.
Jul 2 21:02:12 d630 NetworkManager: <info> Activation (ttyUSB0) failed.
Jul 2 21:02:12 d630 NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3
Jul 2 21:02:12 d630 NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).
Jul 2 21:02:12 d630 NetworkManager: <info> Policy set 'Auto eth0' (eth0) as default for routing and DNS.
Jul 2 21:02:12 d630 NetworkManager: nm_system_device_flush_ip4_routes_with_iface: assertion `iface_idx >= 0' failed
Jul 2 21:02:12 d630 NetworkManager: nm_system_device_flush_ip4_addresses_with_iface: assertion `iface_idx >= 0' failed

[Euan (euan-c4)]

BTW: I can connect just fine with wvdial and ppp.
But if I do this via the command line, Firefox stays in "offline" mode and refuses to browse a site.

!!!!!!MAJOR FRUSTRATION!!!!!!

But at least I can wget and ssh...

Thanks in advance, and might I add: you guys do stunning work!

:-)

[Euan (euan-c4)]

Sorry, what I meant at the very begining was: I have two Dells, a D830 and a D630. It didn't work in the D830, so I swapped the card over to the D630 and it had exactly the same symptoms. Both running Jaunty.

[Christian Kirbach (christian-kirbach-e)]

I can reproduce this behaviour on fresh Jaunty installs on two machines, i386 and amd64 platforms, with the Novatel MC950D USB modem. I assume the problem must be very similar because the symptoms described match the ones I see perfectly.
Modem works with wvdial and gnome-ppp, too.

Odd enough, when running in live mode on the installation CD, It detects the USB modem and connects like a charm!

Bus 004 Device 003: ID 1410:4400 Novatel Wireless

Attaching syslog output during connection attempt

[Christian Kirbach (christian-kirbach-e)]

Please ignore my last comment; I just debugged the serial talk and changed the number to dial

NetworkManager: <debug> [1247870580.659531] nm_serial_debug(): Sending: 'ATD*99***1***1#
'
NetworkManager: <debug> [1247870580.700683] nm_serial_debug(): Got: '

ERROR

'

[Euan (euan-c4)]

Christian,

Please specify which comment to ignore.
Do you mean that with the live mode from CD it doesn't work either?

Either case, there is still a problem.
I'm just interested to know anyways.

Regards,
Euan.

2009/7/18 Christian Kirbach <email address hidden>

> Please ignore my last comment; I just debugged the serial talk and
> changed the number to dial
>
> NetworkManager: <debug> [1247870580.659531] nm_serial_debug(): Sending:
> 'ATD*99***1***1#
> '
> NetworkManager: <debug> [1247870580.700683] nm_serial_debug(): Got: '
>
> ERROR
>
> '
>
> --
> NetworkManager 0.7 3g Modem (Dell 5505/Novatel EU740) detected but does not
> work
> https://bugs.launchpad.net/bugs/311618
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “network-manager” package in Ubuntu: New
>
> Bug description:
> Binary package hint: network-manager
>
> Ubuntu 8.10
>
> phil@p-lap:~$ apt-cache policy network-manager
> network-manager:
> Installed: 0.7~~svn20081018t105859-0ubuntu1.8.10.1
> Candidate: 0.7~~svn20081018t105859-0ubuntu1.8.10.1
> Version table:
> *** 0.7~~svn20081018t105859-0ubuntu1.8.10.1 0
> 500 http://gb.archive.ubuntu.com intrepid-updates/main Packages
> 100 /var/lib/dpkg/status
> 0.7~~svn20081018t105859-0ubuntu1 0
> 500 http://gb.archive.ubuntu.com intrepid/main Packages
>
>
> Bus 005 Device 003: ID 413c:8116 Dell Computer Corp. Wireless 5505 Mobile
> Broadband (3G HSDPA) Minicard Modem
>
> phil@p-lap:~$ chat -s -f ~/Desktop/probe.txt </dev/ttyUSB0 >/dev/ttyUSB0
> chat: Dec 26 21:23:37 +GCAP: +CGSM,+DS,+ES
> chat: Dec 26 21:23:37 +COPS: 0,0,"",2
> chat: Dec 26 21:23:37 +CREG: 0,1
>
> phil@p-lap:~$ gsmctl -d /dev/ttyUSB0 ME
> <ME0> Manufacturer: Novatel Wireless Incorporated
> <ME1> Model: Expedite EU740 (HW REV [0:44])
> <ME2> Revision: 27.2-27.2-00 [2006-04-28 11:27:20]
> <ME3> Serial Number: <Edited out>
> phil@p-lap:~$
>
> I can configure the connection under the properties but when attempting to
> connect it times out after a few minutes of trying. Can also confirm even
> though I put the PIN in the configuration it seems to be ignored as if I try
> connecting without manually doing the PIN in console (echo "AT+CPIN=1234" >
> /dev/ttyUSB0) then it fails instantly. Once I have typed this in console
> then it times out after a few mins of trying.
>
> 3G connects fine in both wvdial and KPPP. ATZ strings as follows for these
> programs
>
> Flow Control: Hardware [CRTSCTS]
> Line Termination CR
>
> ATZ1: ATZ
> ATZ2: AT+COPS=0,0,"Vodacom-SA",0
>
> Number to dial: *99***#1
> ppp/ppp
>

[Alexander Sack (asac)]

modem code now moved to modemmanager; can you try if karmic works better for you?

[Alexander Sack (asac)]

if it still does not work in karmic, please check https://wiki.ubuntu.com/DebuggingModemmanager ... and attach the logs as described in there.

[Launchpad Janitor (janitor)]

[Expired for modemmanager (Ubuntu) because there has been no activity for 60 days.]