No sound in ubuntu, tried all guides I could find and nothing works

[tapper222]

I have upgraded from 7.10 to 8.10 and have lost all sound (apart from system beeps). I have looked around and people have suggested various things like reinstalling/configuring pulseaudio, removing pulseaudio and using ALSA, checking my sound card etc and none of it has worked.
I followed this guide: https://help.ubuntu.com/community/SoundTroubleshooting and got down to the report on launchpad part and it still doesn't work.

aplay -l gives me:
**** List of PLAYBACK Hardware Devices ****
card 0: SI7012 [SiS SI7012], device 0: Intel ICH [SiS SI7012]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

lspci -v | less gives me:
00:02.7 Multimedia audio controller: Silicon Integrated Systems [SiS] AC'97 Sound Controller (rev a0)
        Subsystem: Uniwill Computer Corp Device 5203
        Flags: bus master, medium devsel, latency 64, IRQ 10
        I/O ports at dc00 [size=256]
        I/O ports at d800 [size=128]
        Capabilities: <access denied>
        Kernel driver in use: Intel ICH
        Kernel modules: snd-intel8x0

My sound card is listed as SiS7012, which is supported by ALSA

Thanks!

[Ian Weisser (ian-weisser)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

[tapper222 (tapper222)]

Checking sound device assignment

cat /proc/asound/cards:
 0 [SI7012 ]: ICH - SiS SI7012
                      SiS SI7012 with ALC202 at irq 10

[tapper222 (tapper222)]

 Automatic Sound Information Collection

The information is here:
http://www.alsa-project.org/db/?f=b9ffef78b16375f69496eddcbcd6ade1554be0fb

Thanks again!

[goto (gotolaunchpad)]

There were a few bugs the past days about missing sound. Just by chance:
Can you enable sound again by setting PCM in "alsamixer -Dhw" to 80 or so?
And unmute the channels, if it is muted. You see that it is muted, if a |MM| is under the channel and unmute with the key M. Also you try an "alsactl restore".

[tapper222 (tapper222)]

I have tried setting PCM to 81 and I also unmuted everything (nothing important was muted) and it still didn't work. I tried after doing alsactl restore, still nothing.

[tapper222 (tapper222)]

Another thing to add:

When I go to sound preferences I get the error 'audiotestsrc wave=sine freq=512 ! audioconvert ! audioresample ! gconfaudiosink: Failed to connect: Connection refused' when I hit test.

This happens when it is set to ALSA, OSS, PulseAudio or Autodetect (or any other option!)

Maybe this will help diagnose the problem?

[takeda64 (takeda64)]

I'm also experiencing same, or similar problem. I think it was due to some update in December or November.

My computer has

00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
        Subsystem: Matsushita Electric Industrial Co., Ltd. Device 8338
        Flags: bus master, fast devsel, latency 0, IRQ 22
        Memory at fc604000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: <access denied>
        Kernel driver in use: HDA Intel
        Kernel modules: snd-hda-intel

Though it might not be a driver issue.

I installed PulseAudio applet, and when I turn on Volume Meter (Playback) it actually shows sound levels as if the music is being played. I suspect the problem most likely is with the sink, so perhaps something with ALSA?
There were few ALSA updates around the time it stopped working for me.

The last error tapper222 got, I got when I set Sink in the apple to other and didn't specify anything.

Here's some info:
takeda@tkdlap2:~/debug$ cat /proc/asound/cards
 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xfc604000 irq 22
takeda@tkdlap2:~/debug$ lsmod |grep snd
snd_hda_intel 384176 4
snd_pcm_oss 46848 0
snd_mixer_oss 22784 2 snd_pcm_oss
snd_pcm 83204 3 snd_hda_intel,snd_pcm_oss
snd_seq_dummy 10884 0
snd_seq_oss 38528 0
snd_seq_midi 14336 0
snd_rawmidi 29824 1 snd_seq_midi
snd_seq_midi_event 15232 2 snd_seq_oss,snd_seq_midi
snd_seq 57776 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 29960 2 snd_pcm,snd_seq
snd_seq_device 15116 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 63268 14 snd_hda_intel,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 15328 2 snd
snd_page_alloc 16136 2 snd_hda_intel,snd_pcm

Here's link to result from the script:
http://www.alsa-project.org/db/?f=39e25a80df8d673b2e06d8601fc913737bfd7a16

I'm also attaching output of ls -vvnn

Please let me know if my bug is not the same as the one originally reported so I'll fill a separate one.
Thank you

[takeda64 (takeda64)]

Oh yeah, I want to emphasize that the sound works on windows, and was working on Ubuntu 8.10 (there was a separate issue that it sometimes stopped working (I suspect it was due to hibernation/suspending), and required a reboot. So the driver was definitively capable of playing sound in the past.

[kernel-janitor (kernel-janitor)]

Hi tapper222,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/karmic .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 304888

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[takeda64 (takeda64)]

My bug maybe was different (though it appeared to be the same) the way I solved it was just to wipe 8.10 and install 9.04 from scratch. Apparently when I upgraded from 8.04 to 8.10 things broke. Is there a safe way to upgrade to new releases? It seems that Ubuntu upgrades never work right.

[Ryan Waldroop (ryan.waldroop)]

I just upgraded from Jaunty to Karmic and now my sound is broken. I have the same sound card as the original poster. The gnome sound applet next to the clock never loads, and when I click System > Preferences > Sound, I just get a message saying that it's "waiting for the sound system to respond."

I've also followed all of the suggestions by the other posters.

[Ryan Waldroop (ryan.waldroop)]

AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: SI7012 [SiS SI7012], device 0: Intel ICH [SiS SI7012]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/dsp', '/dev/snd/pcmC0D1c', '/dev/snd/pcmC0D0p', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/pcmC0D0c', '/dev/snd/seq', '/dev/snd/timer', '/dev/sequencer', '/dev/sequencer2'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SI7012'/'SiS SI7012 with ALC658D at irq 18'
   Mixer name : 'Realtek ALC658D'
   Components : 'AC97a:414c4781'
   Controls : 38
   Simple ctrls : 24
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=bc1ee8db-6d8d-420d-b506-fdc7924148bd
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: HP Pavilion 061 PP164AA-ABA a810n
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: root=UUID=bb913f95-40d2-45b7-a6bd-632cd56c7cd4 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.24
RfKill:

Uname: Linux 2.6.31-14-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 10/19/2005
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 3.15
dmi.board.name: Salmon
dmi.board.vendor: ASUSTek Computer INC.
dmi.board.version: 1.04
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: 1111
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr3.15:bd10/19/2005:svnHPPavilion061:pnPP164AA-ABAa810n:pvr0nB1211RE101SALMO00:rvnASUSTekComputerINC.:rnSalmon:rvr1.04:cvnHewlett-Packard:ct3:cvr1111:
dmi.product.name: PP164AA-ABA a810n
dmi.product.version: 0nB1211RE101SALMO00
dmi.sys.vendor: HP Pavilion 061

[Ryan Waldroop (ryan.waldroop)]

Downloaded the 09-10-22 2.6.32-999 kernel. No luck. Removed the needs-upstream-testing tag.

Also, I just downloaded the iso and booted from USB on this computer. Sound works. So something went awry during the upgrade.

[Ryan Waldroop (ryan.waldroop)]

Hmm. Well. That was a pointless reinstall. Everything worked in the live CD. Used my old home folder/account, and booted back into Ubuntu. Sound is still out.

Created a new user account, and sound works great there. Any way to keep my current account and just remove a screwed up config file?

[Ryan Waldroop (ryan.waldroop)]

Removed all hidden config folders except for .mozilla, .gnupg, and .ssh

Still no dice. AAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Ryan Waldroop (ryan.waldroop)]

Dang .pulse-cookie kept me up to 5am. Just ignore me.

[Tom (tom6)]

Ryan, do you have it working now?

[Ryan Waldroop (ryan.waldroop)]

Yep, somehow ~/.pulse-cookie was locked. Don't know about the original
reporter, though.

On Sat, Oct 24, 2009 at 5:45 AM, Tom <email address hidden> wrote:

> Ryan, do you have it working now?
>
> --
> No sound in ubuntu, tried all guides I could find and nothing works
> https://bugs.launchpad.net/bugs/304888
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[asghar (asghar144)]

AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: SI7012 [SiS SI7012], device 0: Intel ICH [SiS SI7012]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: asghar 1360 F.... pulseaudio
 /dev/snd/pcmC0D0p: asghar 1360 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SI7012'/'SiS SI7012 with STAC9750,51 at irq 5'
   Mixer name : 'SigmaTel STAC9750,51'
   Components : 'AC97a:83847650'
   Controls : 38
   Simple ctrls : 24
CurrentDmesg: [ 27.060028] eth0: no IPv6 routers present
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=ea1c3f74-9272-4d9a-91b7-043c78410ed1
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 pan0 no wireless extensions.
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Packard Bell NEC 00000000000000000000000
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=95c974ee-a6cb-4717-a820-5a0ecc31c55d ro
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.24
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Uname: Linux 2.6.31-14-generic i686
UserGroups:

dmi.bios.date: 09/10/2004
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: 2.0a
dmi.chassis.type: 3
dmi.chassis.vendor: NEC COMPUTERS INTERNATIONAL
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvr2.0a:bd09/10/2004:svnPackardBellNEC:pn00000000000000000000000:pvrPB13211706:cvnNECCOMPUTERSINTERNATIONAL:ct3:cvrKA3I:
dmi.product.name: 00000000000000000000000
dmi.product.version: PB13211706
dmi.sys.vendor: Packard Bell NEC

[asghar (asghar144)]

hi,
sound is still broken in karmic also

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 304888

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]