setting the moderation bit causes an error

Bug #298297 reported by Robin J
10
Affects Status Importance Assigned to Milestone
Systers-mailman
Status tracked in Production
Production
Fix Released
High
Robin J

Bug Description

When a single user or the entire lists moderation bit is set (done under member management in the admin panel), and that user posts to the list, they get an error email back

Your message could not be processed because of an internal error (software problem). We are very sorry. The system administrator has been notified of the problem.

Their message appears to disappear into the ether.

(Andy, this seems closer to what I think you have been working on. The problem exists in the production system, though it didn't 6 months ago)

Robin J (robin-jeffries)
Changed in systers:
assignee: nobody → andy-groveronline
Kathy Gee (kathyg)
Changed in systers:
importance: Undecided → High
Revision history for this message
Robin J (robin-jeffries) wrote :

Kathy, could you test this a bit more. I tested it will all members moderated, and accepting the message, but I think we need to test a few more combinations.

Revision history for this message
Kathy Gee (kathyg) wrote :

11/15/08 (Kathy) - I have reset the Status to "Incomplete" because I'm still getting the error message. I tested on two lists on the production system - "test-kathy" and "erica". Both lists resulted in the error message "Your message could not be processed because of an internal error (software problem). We are very sorry. The system administrator has been notified of the problem."

Revision history for this message
Robin J (robin-jeffries) wrote : Re: [Bug 298297] Re: setting the moderation bit causes an error

I did not fix the production system -- we aren't in a position to do this
right now. Please test just on the development system and mark it according
to what exists there. I don't even have a login for systers.org to fix
anything there (and it's a little scary to change a running system)
Robin

On Sat, Nov 15, 2008 at 4:50 PM, Kathy Gee <email address hidden> wrote:

> 11/15/08 (Kathy) - I have reset the Status to "Incomplete" because I'm
> still getting the error message. I tested on two lists on the
> production system - "test-kathy" and "erica". Both lists resulted in
> the error message "Your message could not be processed because of an
> internal error (software problem). We are very sorry. The system
> administrator has been notified of the problem."
>
> ** Changed in: systers/production
> Status: Fix Committed => Incomplete
>
> ** Changed in: systers/production
> Assignee: Kathy Gee (kathyg) => Robin J (robin-jeffries)
>
> --
> setting the moderation bit causes an error
> https://bugs.launchpad.net/bugs/298297
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Systers Mailman Distribution: Incomplete
> Status in Systers Series: production: Incomplete
>
> Bug description:
> When a single user or the entire lists moderation bit is set (done under
> member management in the admin panel), and that user posts to the list, they
> get an error email back
>
> Your message could not be processed because of an internal error (software
> problem). We are very sorry. The system administrator has been notified of
> the problem.
>
> Their message appears to disappear into the ether.
>
> (Andy, this seems closer to what I think you have been working on. The
> problem exists in the production system, though it didn't 6 months ago)
>

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