(Kubuntu Intrepid) Thunderbird says it's already running but isn't

[1cewolf]

Binary package hint: mozilla-thunderbird

I installed Thunderbird version 2.0.0.16+nobinonly-0ubuntu2 using Adept, but when I try to run it, it always throws up this error:

"Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system."

Neither option is valid. Thunderbird is NOT running and restarting doesn't seem to do anything.

[John Vivirito (gnomefreak)]

1cewolf wrote:
> Public bug reported:
>
> Binary package hint: mozilla-thunderbird
>
> I installed Thunderbird version 2.0.0.16+nobinonly-0ubuntu2 using Adept,
> but when I try to run it, it always throws up this error:
>
> "Thunderbird is already running, but is not responding. To open a new
> window, you must first close the existing Thunderbird process, or
> restart your system."
>
> Neither option is valid. Thunderbird is NOT running and restarting
> doesn't seem to do anything.
>
> ** Affects: mozilla-thunderbird (Ubuntu)
> Importance: Undecided
> Status: New
>
>
After logging out/even restarting do you still get this error? if so
please post output of ps aux if you can please use ps aux >
thunderbird-bug273351 to give less confusen for you and please attach
the file to bug so we dont get long posts that causes LP to take longer
to load.

 status incomplete

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[1cewolf (zeratul-zoominternet)]

Yes, I still get this error even after logging out and restarting. I've attached the output of ps aux as requested.

[John Vivirito (gnomefreak)]

1cewolf wrote:
> Yes, I still get this error even after logging out and restarting. I've
> attached the output of ps aux as requested.
>
> ** Attachment added: "ps aux > thunderbird-bug273351.odt"
> http://launchpadlibrarian.net/17955955/ps%20aux%20%3E%20thunderbird-bug273351.odt
>
>
Ok now that is strange. I will look into this either over the weekend or
monday, im really busy today so i doubt i will have time today.

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[John Vivirito (gnomefreak)]

1cewolf wrote:
> Yes, I still get this error even after logging out and restarting. I've
> attached the output of ps aux as requested.
>
> ** Attachment added: "ps aux > thunderbird-bug273351.odt"
> http://launchpadlibrarian.net/17955955/ps%20aux%20%3E%20thunderbird-bug273351.odt
>
>
If you install thunderbird-gnome-support does it fix this issue. Please
restart tbird after you install the above package.

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[1cewolf (zeratul-zoominternet)]

I installed thunderbird-gnome-support, but I still get the same message when I try to start Thunderbird.

[Narcissus (narcissus)]

I have exactly the same behavior on a fresh install of Ubuntu Intrepid.
Thunderbird lauched correctly only once, then became unusable.
Installing thunderbird-gnome-support changed nothing.
Tried to remove, purge and reinstall thunderbird package but the problem still persist.

[Alexander Sack (asac)]

did you reboot in between? Maybe you are using a nfs home partition?

[John Nemeth (jnemeth)]

I had exactly the same problem. My solution was to check the alphanumeric foldername (xxxxxxxx.default) in the /home/username/.mozilla-thunderbird folder. I discovered I had appended the word "NEW" to the 8 character.default name during a file transfer from another computer. Once I removed "NEW" from the folder name, all returned to normal.

[Soul-Sing (soulzing)]

its it solved by right clicking on the .mozilla-thunderbird map/folder:change the owner-rights on the map and all other maps in the folder. its really simple. i had exactly the same problems.

[Alexander Sack (asac)]

leoquant wrote:
> its it solved by right clicking on the .mozilla-thunderbird
> map/folder:change the owner-rights on the map and all other maps in the
> folder. its really simple. i had exactly the same problems.
>
>
hmm last too comments didnt really sound "valid"

anyone seeing this, check whether you have proper permissions everywhere
in .mozilla-thunderbird folder.

[Jennifer McGaffey (jjmcgaffey)]

My 'solution' was similar - the profile I was using was on a drive that was not mounted at boot. As soon as I mounted it Thunderbird worked fine.

[Przemek K. (azrael)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner.
There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test the current Ubuntu development version (10.04). If you can test it, and it is still an issue, we would appreciate if you could upload updated logs by running apport-collect 273351, and any other logs that are relevant for this particular issue.

[Przemek K. (azrael)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future.
To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New".
If you decide to reopen this bug, it would help us a lot if you could test the current Ubuntu development version (10.10) and check if this bug is still relevant.
Thanks again!