SATA drive not recognized

[JohnnyK]

Hi,

I'm doing a first time install and I'd like to put Ubuntu 8.04 to my (larger) second drive since there is plenty of room there. When I boot into Ubuntu from the CD, everything seems to work except it won't recognize the second hard drive. I don't see it in the file browser or the partitioner.

My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS

The drive is known to be in good working order since I can access it from WinXP.

I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM

I read the other postings but none seemed to address this. Thanks very much for your help!!!

John

[Mackenzie Morgan (maco.m)]

Could you post the output of:
sudo fdisk -l
when entered into the terminal (applications -> accessories -> terminal)

[JohnnyK (jkotrosa)]

Hi Mackenzie,

Thanks for replying so quickly... Here is the info you requested:

ubuntu@ubuntu:~$ sudo fdisk -l

Disk /dev/sda: 120.0 GB, 120000000000 bytes
255 heads, 63 sectors/track, 14589 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x9dc96e9e

   Device Boot Start End Blocks Id System
/dev/sda1 1 4 32098+ de Dell Utility
/dev/sda2 * 5 14589 117154012+ 7 HPFS/NTFS
ubuntu@ubuntu:~$

It appears that Ubuntu doesn't recognize the drive.

Regards,
John

[Paddy (paddy1)]

Hi john,

You say that you can access the second drive from win XP, But not recognized
for ubuntu. First of all, download a program called "Partition Manager", and
change that (large disk) hard drive's partition to fat 32X, and make it
bootable. Secondly, make sure your jumpers are set to "Master". Next, make
sure your second disk (smaller disk)is partitioned the same way, and set
your jumpers to "Slave". Install Ubuntu from cd, but make sure the CD is the
first boot item in the bios. Ubuntu should now recognize both drives, and
actually installs and partitions both drives, so you can use your second
drive as a storage or backup drive.
Hope this helps.
Patrick
-Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
w.hamra1987
Sent: September 25, 2008 5:56 PM
To: <email address hidden>
Subject: [Bug 272360] Re: Ubunto not recognizing second hard drive

ca you please post the output of:
sudo lshw -class disk
when entered into the terminal?

--
Ubunto not recognizing second hard drive
https://bugs.launchpad.net/bugs/272360
You received this bug notification because you are a direct subscriber
of the bug.

Status in Ubuntu: New

Bug description:
Hi,

I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
(larger) second drive since there is plenty of room there. When I boot into
Ubuntu from the CD, everything seems to work except it won't recognize the
second hard drive. I don't see it in the file browser or the partitioner.

My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS

The drive is known to be in good working order since I can access it from
WinXP.

I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM

I read the other postings but none seemed to address this. Thanks very much
for your help!!!

John

[Waleed Hamra (w-hamra1987)]

ca you please post the output of:
sudo lshw -class disk
when entered into the terminal?

[JohnnyK (jkotrosa)]

Thanks very much for the reply here are the results you requested:

ubuntu@ubuntu:~$ sudo lshw -class disk
  *-cdrom:0
       description: DVD reader
       product: DVD-ROM GDR8162B
       vendor: HL-DT-ST
       physical id: 0.0.0
       bus info: scsi@1:0.0.0
       logical name: /dev/cdrom1
       logical name: /dev/dvd1
       logical name: /dev/scd0
       logical name: /dev/sr0
       logical name: /cdrom
       version: 0015
       capabilities: removable audio dvd
       configuration: ansiversion=5 mount.fstype=iso9660 mount.options=ro,noatime,relatime state=mounted status=ready
     *-medium
          physical id: 0
          logical name: /dev/cdrom1
          logical name: /cdrom
          configuration: mount.fstype=iso9660 mount.options=ro,noatime,relatime state=mounted
  *-cdrom:1
       description: DVD writer
       product: DVD RW DRU-720A
       vendor: SONY
       physical id: 0.1.0
       bus info: scsi@1:0.1.0
       logical name: /dev/cdrom
       logical name: /dev/dvd
       logical name: /dev/scd1
       logical name: /dev/sr1
       version: JY06
       capabilities: removable audio cd-r cd-rw dvd dvd-r
       configuration: ansiversion=5 status=open
  *-disk
       description: ATA Disk
       product: ST3120026AS
       vendor: Seagate
       physical id: 0.0.0
       bus info: scsi@2:0.0.0
       logical name: /dev/sda
       version: 8.05
       serial: 3JT26DTT
       size: 111GiB (120GB)
       capabilities: partitioned partitioned:dos
       configuration: ansiversion=5 signature=9dc96e9e
ubuntu@ubuntu:~$

[Dan Trevino (dantrevino)]

JohnnyK, are you still experiencing this?

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingHardwareDetection as separate attachments.

[JohnnyK (jkotrosa)]

Dan,

Thanks very much for trying to help me with this...

Unfortunately, I was never successful in getting Ubuntu installed because of this problem.

As for your request for more information, I'm not sure what you would like me to provide. I could re-post the same details in the other forum if you like. If you have specific questions I'd be happy to run diagnostics or provide more details in some other way. Please advise.

Thanks!

John

[JohnnyK (jkotrosa)]

Also posted on forum

Dan,

Thanks very much for trying to help me with this...

Unfortunately, I was never successful in getting Ubuntu installed because of
this problem.

As for your request for more information, I'm not sure what you would like
me to provide. I could re-post the same details in the other forum if you
like. If you have specific questions I'd be happy to run diagnostics or
provide more details in some other way. Please advise.

Thanks!

John

On Mon, Jan 19, 2009 at 9:20 AM, Dan Trevino <email address hidden> wrote:

> JohnnyK, are you still experiencing this?
>
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Unfortunately we can't fix it without more information.
>
> Please include the information requested at
> https://wiki.ubuntu.com/DebuggingHardwareDetection as separate
> attachments.
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> Ubunto not recognizing second hard drive
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>

[Dan Trevino (dantrevino)]

Can you boot with an 8.10 Live CD and then run gparted to see if both of your disks are recognized? Thanks.

[KDK (kephart-kevin)]

I'm having a similar problem in 8.04. I have Ubuntu installed on the 40GB boot disk mounted as C:

 Here is my information:

xxx@xxx-desktop:~$ sudo fdisk -l
[sudo] password for xxx:

Disk /dev/sda: 40.0 GB, 40020664320 bytes
255 heads, 63 sectors/track, 4865 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x31df31de

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 4678 37576003+ 83 Linux
/dev/sda2 4679 4865 1502077+ 5 Extended
/dev/sda5 4679 4865 1502046 82 Linux swap / Solaris

Disk /dev/sdb: 100.0 GB, 100030242816 bytes
255 heads, 63 sectors/track, 12161 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x4fd6bce7

   Device Boot Start End Blocks Id System
/dev/sdb1 1 12161 97683201 42 SFS
dad@dad-desktop:~$ sudo lshw -class disk
  *-disk:0
       description: ATA Disk
       product: WDC WD400BB-55JK
       vendor: Western Digital
       physical id: 0
       bus info: scsi@0:0.0.0
       logical name: /dev/sda
       version: 05.0
       serial: WD-WMAMF1743977
       size: 37GiB (40GB)
       capabilities: partitioned partitioned:dos
       configuration: ansiversion=5 signature=31df31de
  *-disk:1
       description: ATA Disk
       product: WDC WD1000BB-00C
       vendor: Western Digital
       physical id: 1
       bus info: scsi@0:0.1.0
       logical name: /dev/sdb
       version: 16.0
       serial: WD-WMAA91010371
       size: 93GiB (100GB)
       capabilities: partitioned partitioned:dos
       configuration: ansiversion=5 signature=4fd6bce7
  *-cdrom:0
       description: CD-R/CD-RW writer
       product: CDRW401240B
       vendor: TDK
       physical id: 2
       bus info: scsi@1:0.0.0
       logical name: /dev/cdrom1
       logical name: /dev/scd0
       logical name: /dev/sr0
       version: Z7SB
       capabilities: removable audio cd-r cd-rw
       configuration: ansiversion=5 status=open
  *-cdrom:1
       description: SCSI CD-ROM
       product: CD-ROM CR-594
       vendor: MATSHITA
       physical id: 3
       bus info: scsi@1:0.1.0
       logical name: /dev/cdrom
       logical name: /dev/scd1
       logical name: /dev/sr1
       version: YSA2
       serial: [MATSHITACD-ROM CR-594 YSA2
       capabilities: removable audio
       configuration: ansiversion=5 status=open

[JohnnyK (jkotrosa)]

Hi Dan,

Sorry it has taken me a while to respond. I've done what you requested. I
downloaded Ubuntu 8.10, created and booted from the .iso image disk and ran
gparted.

The results are no different than before - I can only see the first drive
/dev/sda (and it's two partitions). I cannot see the other drive (which has
the room to install Ubuntu). I am puzzled as to why Windows can see it but
Ubuntu can't. What could be THAT different?

Thanks for trying - your follow-up thoughts appreciated.

John

On Sun, Jan 25, 2009 at 5:35 AM, Dan Trevino <email address hidden> wrote:

> Can you boot with an 8.10 Live CD and then run gparted to see if both of
> your disks are recognized? Thanks.
>
> --
> Ubunto not recognizing second hard drive
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>

[xteejx (xteejx-deactivatedaccount)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance.

[JohnnyK (jkotrosa)]

Hi,

I downloaded and tried once again, no luck - same as prior version. It was
worth the try though.

Cheers,
John

On Sat, Jan 23, 2010 at 7:53 PM, Teej <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. You reported this bug a while ago and there hasn't been
> any activity in it recently. We were wondering if this is still an issue
> for you. Can you try with the latest Ubuntu release? Thanks in advance.
>
> --
> Ubunto not recognizing second hard drive
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+bug/272360/+subscribe
>

[xteejx (xteejx-deactivatedaccount)]

Which version did you try?

[JohnnyK (jkotrosa)]

9.10

On Tue, Jan 26, 2010 at 5:16 PM, Teej <email address hidden> wrote:

> Which version did you try?
>
> --
> Ubunto not recognizing second hard drive
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+bug/272360/+subscribe
>

[xteejx (xteejx-deactivatedaccount)]

This may be a stupid question, but since Ubuntu sees only 1 hard drive, could it be that there really is only 1 hard drive, since Windows recognizes different partitions and displays them as separate drives, i.e. is there physically 2 hard drives in the machine and have you ever checked this?

[JohnnyK (jkotrosa)]

Teej,

Thanks for the reply... There are no stupid questions. You make an
excellent point, however, there really are two physical hard drives:

My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS

Both are Seagate, and SATA with NTFS formatting but different capacities.

Cheers,
John

On Wed, Apr 7, 2010 at 5:53 PM, Teej <email address hidden> wrote:

> This may be a stupid question, but since Ubuntu sees only 1 hard drive,
> could it be that there really is only 1 hard drive, since Windows
> recognizes different partitions and displays them as separate drives,
> i.e. is there physically 2 hard drives in the machine and have you ever
> checked this?
>
> ** Summary changed:
>
> - Ubunto not recognizing second hard drive
> + SATA drive not recognized
>
> ** Package changed: ubuntu => linux (Ubuntu)
>
> --
> SATA drive not recognized
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/272360/+subscribe
>

[xteejx (xteejx-deactivatedaccount)]

Thanks for the reply John. Can you test this with the latest Live CD of Lucid (beta 2 later today hopefully) and let us know if both hard drives show in 'Computer' and also by doing 'sudo fdisk -l'. If they don't both show up, then two things will need to be done:

1) Run 'apport-collect 272360' and allow it to 'Change Anything' so it will upload debugging information automatically to this bug report.
2) The Mainline kernel will need to be installed and tested, full instructions are at https://wiki.ubuntu.com/KernelTeam/MainlineBuilds <-- this is the Kernel Team's Policy to test if it has been fixed in the latest mainline kernel.

Since you are using Karmic 9.10 there should be no problems with the Mainline Kernel.

Of course, if both of the hard drives show up, then this has already been fixed in Lucid :)

[JohnnyK (jkotrosa)]

Teej,

Here is the result of running the fdisk

ubuntu@ubuntu:~$ sudo fdisk -l

Disk /dev/sda: 120.0 GB, 120000000000 bytes
255 heads, 63 sectors/track, 14589 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x9dc96e9e

   Device Boot Start End Blocks Id System
/dev/sda1 1 4 32098+ de Dell Utility
/dev/sda2 * 5 14589 117154012+ 7 HPFS/NTFS

As you can see the second drive is not present.

Thanks for trying.
john

On Thu, Apr 8, 2010 at 12:37 PM, Teej <email address hidden> wrote:

> Thanks for the reply John. Can you test this with the latest Live CD of
> Lucid (beta 2 later today hopefully) and let us know if both hard drives
> show in 'Computer' and also by doing 'sudo fdisk -l'. If they don't both
> show up, then two things will need to be done:
>
> 1) Run 'apport-collect 272360' and allow it to 'Change Anything' so it will
> upload debugging information automatically to this bug report.
> 2) The Mainline kernel will need to be installed and tested, full
> instructions are at https://wiki.ubuntu.com/KernelTeam/MainlineBuilds <--
> this is the Kernel Team's Policy to test if it has been fixed in the latest
> mainline kernel.
>
> Since you are using Karmic 9.10 there should be no problems with the
> Mainline Kernel.
>
> Of course, if both of the hard drives show up, then this has already
> been fixed in Lucid :)
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => High
>
> --
> SATA drive not recognized
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/272360/+subscribe
>

[xteejx (xteejx-deactivatedaccount)]

Please give all of the requested information. Thank you.

[JohnnyK (jkotrosa)]

Thanks for your many efforts - I have reached my limit of pursuit in this
matter. Please close this ticket.

Best Regards,
John

On Sat, Apr 10, 2010 at 8:11 AM, Teej <email address hidden> wrote:

> Please give all of the requested information. Thank you.
>
> --
> SATA drive not recognized
> https://bugs.launchpad.net/bugs/272360
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> Hi,
>
> I'm doing a first time install and I'd like to put Ubuntu 8.04 to my
> (larger) second drive since there is plenty of room there. When I boot into
> Ubuntu from the CD, everything seems to work except it won't recognize the
> second hard drive. I don't see it in the file browser or the partitioner.
>
> My primary drive is: Seagate ST3120026AS 114439 MB SATA NTFS
> My Second drive is : Seagate ST3400633AS 381552 MB SATA NTFS
>
> The drive is known to be in good working order since I can access it from
> WinXP.
>
> I am running a Dell XPS Gen 2, Intel P4 3GHz, 2 GB SDRAM
>
> I read the other postings but none seemed to address this. Thanks very
> much for your help!!!
>
> John
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/272360/+subscribe
>

[xteejx (xteejx-deactivatedaccount)]

No worries. Sorry we weren't able to help you, though in future with any linux please try to provide as much information, both general information and debugging information as possible (usually somewhere on the wiki), as it really does help find the root of the problem and makes it that much easier for bugs to be fixed. Good luck and thank you for reporting this to us. :)