Show dialog error when cannot login.

[amau]

I cannot log in in the software thus cannot download or upload the subtitle. This problem only happen a few hours ago. The programs works fine few week before.

[emowdee (emowdee)]

I'm having the same Problem... a window with the message "You are not Logged In" appears... and at the bottom there's a Users Online: ERROR message

[Anonimous (anonimousfrombrazil-deactivatedaccount)]

i Just installed the software and also can´t log in.
never did use it.

any solution to this???

[eduo (eduo)]

Guys. First rule of connection errors in ANY application: Check if the server is available.

http://opensubtitles.com/ is down. It's been down for a good part of the day.

This is the reason you're not logged in. This is the reason you can't log in.

It's not a bug.

[Kapis (capiscuas)]

The opensubtitles.org admin moved his servers yesterday, he's fixing the subdownloader login right now.

Anyway this bug reminds me that I have to show a Dialog box when the login has an error showing the error cause and a button to try to reconnect.

[Kapis (capiscuas)]

The login is fine now.

[Kapis (capiscuas)]

a login window shows up now when there is an error during login.

[Ricardo (luizricardo-nunes)]

Dear Ivan,

Despite re-installing the Program, when clincking the search button, a Message apears reporting " You Are Not Connected to the Server, Pls Try Again,..." Was there another Version to avoid this Bug?

Thanks In Advance Ivasn,
Ricardo

[Kapis (capiscuas)]

Did you tried with the latest version 2.0.9 ?

https://code.launchpad.net/subdownloader/trunk/2.0.9

[Jesper O. Pedersen (jesper-o-pedersen)]

Hi

I am using the 2.0.9.3 version, and the latest 1½ month I can't log into my account by using the software.
But if I am going direct to the website; http://www.opensubtitles.org, there is no problems.

Can somebody please help me - it is not nice to have a license key to a software that is not working.......8O(

Best regards
Jesper Pedersen

[Kapis (capiscuas)]

Right now the server is down too.

We are sorry but the software has no problems, the problem is of the server
which does not belong to us.

Please retry when it will be online again.

Best Regards.
Ivan.

On Sun, May 17, 2009 at 2:49 AM, Jesper O. Pedersen <
<email address hidden>> wrote:

> Hi
>
> I am using the 2.0.9.3 version, and the latest 1½ month I can't log into my
> account by using the software.
> But if I am going direct to the website; http://www.opensubtitles.org,
> there is no problems.
>
> Can somebody please help me - it is not nice to have a license key to a
> software that is not working.......8O(
>
>
> Best regards
> Jesper Pedersen
>
> ** Attachment added: "C:\Documents and
> Settings\JOP.10019-096\Desktop\Login.jpg"
>
> http://launchpadlibrarian.net/26825698/C%3A%5CDocuments%20and%20Settings%5CJOP.10019-096%5CDesktop%5CLogin.jpg
>
> --
> Show dialog error when cannot login.
> https://bugs.launchpad.net/bugs/248201
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[tutelacooldouce (tutelacooldouce)]

Hi guys!
I'm using the 2.0.10 and still not working with my account. But if i try to connect onto website ... it's good!!

show message of SubDownload UI : cannot login as MYACCOUNT...

what's happen ??

ps: i tried with another version (2.0.9.3)same error.
os: Linux Ubuntu 9.04

[Kapis (capiscuas)]

The admin of the server www.opensubtitles.org has disabled the API for the moment(until he gets new server next week).

http://forum.opensubtitles.org/viewtopic.php?t=1796

[Kapis (capiscuas)]

Hi, I convinced the admin of www.opensubtitle.org to at least allow registered users to login.

Please retry to login into SubDownloader with your user/password that you can get from www.opensubtitles.org , the admin has enabled only for registered users to login.
Anonymous users (blank user/password) login will be disabled until he gets new server by next week.

Best Regards.

[Radenko (radovan-wagner)]

I have just bought this software and it doesn't work. If operating of https://opensubtitles.org is necessary for normal function of software, you should take care also about availability of this server.
I would like to ask you for my money back.

Thank you a lot,

Radovan Wagner, <email address hidden>

[P. van der Ven (pven)]

I am able to login on opensubtitles.org with my account, however: if I use SubDownloader to login it fails.

Is this still the same issue?

[betobumbu (betobumbu)]

I have just bought this software and it doesn't work. If operating of https://opensubtitles.org is necessary for normal function of software, you should take care also about availability of this server.
I would like to ask you for my money back.

Thank you a lot,

[Philippe Demartin (philippe-demartinenchile)]

It's still the same issue for me to

[Laudeci Oliveira (laudeci)]

The problem is due to the xml-rpc server was changed.

Change DEFAULT_OSDB_SERVER in file /usr/share/subdownloader/modules/SDService.py to
"http://api.opensubtitles.org/xml-rpc" and you must be able to connect again.

[goingbended (goingbended)]

How do I do that?

2010/3/13 Laudeci Oliveira <email address hidden>

> The problem is due to the xml-rpc server was changed.
>
> Change DEFAULT_OSDB_SERVER in file
> /usr/share/subdownloader/modules/SDService.py to
> "http://api.opensubtitles.org/xml-rpc" and you must be able to connect
> again.
>
> --
> Show dialog error when cannot login.
> https://bugs.launchpad.net/bugs/248201
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in SubDownloader - Find Subtitles for your Videos: Fix Committed
>
> Bug description:
> I cannot log in in the software thus cannot download or upload the
> subtitle. This problem only happen a few hours ago. The programs works fine
> few week before.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/subdownloader/+bug/248201/+subscribe
>

--
Kevin González O'Sullivan
Tlf: 609 527 008

[Jaume Homs (homsja)]

Just tried workaround provided and it works. Thanks Laudeci !!

[Stefano Mosconi (stezz)]

You are going to provide a new binary for windows soon right?

[ZiggyPR (rosarioasps)]

I have the same problem but I'm using Windows XP therefore I cannto find the path: "/usr/share/subdownloader/modules/SDService.py". Help please.

[beastsolomon (beast-solomon)]

I'm having the same Problem... a window with the message "You are not Logged In" appears... and at the bottom there's a Users Online: ERROR message

[Kapis (capiscuas)]

All this is due that opensubtitles.org has changed his API address
A windows updated binary will be released very soon.

For the time being can try the patched proposed or download the linux binary.

Best Regards.
Ivan.

[agarciagonz (garciagonzalez-alejandro)]

What about the Versión for MacOSX.
I mean, there is not /usr/share/subdownloader/

Any advice?

[nickthegreekk (nickthegreekk)]

I had the same issues with all of you , trying to login but always receiving an error, with v.2.0.x from the ubuntu repo.
I have installed the latest version 2.0.10 and the problem has disappeared.
Thanks to the dev team.

[Amatriain (geralt)]

This workaround worked perfectly for me. No need to install new binaries. Thank you!

>Laudeci Oliveira wrote on 2010-03-13:

>The problem is due to the xml-rpc server was changed.

>Change DEFAULT_OSDB_SERVER in file /usr/share/subdownloader/modules/SDService.py to
>"http://api.opensubtitles.org/xml-rpc" and you must be able to connect again.

[nahelge (helgebeier)]

can not login have some day this problem

[gorkadiaz (gorka-diaz)]

I found the file Laudeci sayed in my ubuntu in /usr/share/subdownloader/modules/ and SDService.py
I opened the file with gedit, i found the DEFAULT_OSDB_SERVER line in the script, I replaced it to "http://api.opensubtitles.org/xml-rpc" but I cant save the changes because I have no permission, it says that im not the owner of the file, and the file is only made for reading...!
How can I change it then ??

Thank you !

[Marco Ferreira (mferreira)]

To open a file with root permissions, open the terminal (inside the accessories menu) and type:

sudo gedit /usr/share/subdownloader/modules/SDService.py <- asks for your user password in the terminal

or

gksudo gedit /usr/share/subdownloader/modules/SDService.py <- asks for your user password in a friendly way :)

Cheers

[gorkadiaz (gorka-diaz)]

That worked perfectly, thank you very much.

[Ana Lafore (segura-juanjo)]

I had the same issues with all of you , trying to login but always receiving an error. Hi, I have a Mac OX and Subdownloader 2,0,9,3. I paid the program but I am not very good at computer. Is there any easy way to fix it? Can you help me? Thanks.

[Kapis (capiscuas)]

We'll upload a new MacOS fixed bug version soon. We apologize but the site www.opensubtitles.org changed their API.

[mire (mimimesca)]

I can't log in! it says error log

[mogensheltenov (mogensheltenov)]

After installing the 2.0.11 version of Subdownloader 2 There is no problem logging in. However I am confused that I even after logging in I get the message "Unregistered program, xx days to go"

[[e-mail] (virginiajporto)]

Since yesterday I cant log in (the same box asking to connect to the server and the error message appears in the bottom) and I checked already that the opensubtitles.org is down. Do you have prevision of the repair? Also, it is not possible to use another source of subtitles for situations like this?

Virginia

[JosPierre (sir-green-knight)]

Any solutions for this problem for windows XP users? I can't seem to find the file SDService.py ...

[Y Shreb (shreby)]

please?!!?

[Y Shreb (shreby)]

C'mon guys?
what's taking so long? your software is not working for monthes now... and we're all paying costumers!

[Kapis (capiscuas)]

Hi , Y Shreab. Did you downloaded the version 2.0.10 ?

It fixes the bug with login problems.

Now the app only fails when the server http://www.opensubtitles.org/ is down.(not our server)

[kurmanah (kurmanah)]

Wrong address man, I'm not creator of this software. I also have problem
with this software.

regards,

2010/5/24 Y Shreb <email address hidden>

> C'mon guys?
> what's taking so long? your software is not working for monthes now... and
> we're all paying costumers!
>
> --
> Show dialog error when cannot login.
> https://bugs.launchpad.net/bugs/248201
> You received this bug notification because you are a direct subscriber
> of a duplicate bug.
>
> Status in SubDownloader - Find Subtitles for your Videos: Invalid
>
> Bug description:
> I cannot log in in the software thus cannot download or upload the
> subtitle. This problem only happen a few hours ago. The programs works fine
> few week before.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/subdownloader/+bug/248201/+subscribe
>

[danielsk (dskerr)]

Hi guys,

I ran subdownloader in terminal and also cant connect. The Opentitles server isn't down.
Here is what I got, hope it helps in some way:

/usr/lib/python2.6/dist-packages/kaa/metadata/disc/cdrom.py:37: DeprecationWarning: the md5 module is deprecated; use hashlib instead
  import md5
[18:02] ERROR::subdownloader.SDService.SDService # Unable to connect. Try setting a proxy.
[18:02] ERROR::subdownloader.SDService.SDService # ServerInfo error connection.
Traceback (most recent call last):
  File "/usr/share/subdownloader/gui/main.py", line 556, in login_user
    if self.OSDBServer._login(username, password):
  File "/usr/share/subdownloader/modules/SDService.py", line 209, in _login
    info = self.xmlrpc_server.LogIn(username, password, self.language, self.user_agent)
AttributeError: 'NoneType' object has no attribute 'LogIn'
Unhandled exception in thread started by <bound method SDService.NoOperation of <modules.SDService.SDService object at 0x2760390>>
Traceback (most recent call last):
  File "/usr/share/subdownloader/modules/SDService.py", line 671, in NoOperation
    return NoOperation()
  File "/usr/share/subdownloader/modules/SDService.py", line 52, in __call__
    result = self.function(*args)
  File "/usr/share/subdownloader/modules/SDService.py", line 682, in _NoOperation
    info = self.xmlrpc_server.NoOperation(self._token)
AttributeError: 'NoneType' object has no attribute 'NoOperation'

[Kapis (capiscuas)]

We just uploaded the tarball for the 2.0.13 version, which fixes the connetion timeout to the www.opensubtitles.org server.

http://edge.launchpad.net/subdownloader/trunk/2.0.13/+download/subdownloader-2.0.13.tar.gz

The server is still slow to get connected, but now at least it waits until it does.

[guy holmes (guyholmes)]

I have upgraded to subdownloader 2.0.14, I have Ubuntu 10.04, and have been unable to log on 'ERROR' message. Any ideas?