Firefox randomly and silently exits

Bug #238775 reported by Tristan Schmelcher
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox-3.0 (Ubuntu)
Invalid
Undecided
Unassigned
Nominated for Intrepid by richard
flashplugin-nonfree (Ubuntu)
Fix Released
Medium
Unassigned
Nominated for Intrepid by richard

Bug Description

Binary package hint: firefox-3.0

I have a Dell XPS M1710 laptop with a pure, up-to-date Hardy 32-bit installation. When using Firefox it will sometimes silently exit for no apparent reason, as if it crashed, except that apport is not triggered and there is no crash file in /var/crash. Upon restarting it I get the standard "Start New Session / Restore Session" dialog, indicating it was definitely irregular termination. The bug occurs about once every few days.

Let me know what I should do to gather more information.

$ lsb_release -rd
Description: Ubuntu 8.04
Release: 8.04
$ apt-cache policy firefox
firefox:
  Installed: 3.0~b5+nobinonly-0ubuntu3
  Candidate: 3.0~b5+nobinonly-0ubuntu3
  Version table:
 *** 3.0~b5+nobinonly-0ubuntu3 0
        500 http://archive.ubuntu.com hardy/main Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
Architecture: i386
Date: Mon Jun 9 23:21:14 2008
DistroRelease: Ubuntu 8.04
NonfreeKernelModules: nvidia
Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu3
PackageArchitecture: i386
ProcEnviron:
 PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-18-generic i686

Tags: apport-bug
Revision history for this message
Tristan Schmelcher (tschmelcher) wrote :
Revision history for this message
Tristan Schmelcher (tschmelcher) wrote :
Revision history for this message
Tristan Schmelcher (tschmelcher) wrote :
Revision history for this message
Alexander Sack (asac) wrote :

please get a backtrace from that crash. instructions on how to get that are:

https://wiki.ubuntu.com/MozillaTeam/Bugs#head-c576e78d92cb3c959c271158b6ace98be835de83

Thanks!

Changed in firefox-3.0:
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Tristan Schmelcher (tschmelcher) wrote :

I am unable to install the required dbgsym packages. They appear to have a bad dependency version string:

$ sudo apt-get install firefox-3.0-dbgsym \
> xulrunner-1.9-dbgsym \
> libgtk2.0-0-dbg \
> libnss3-0d-dbgsym \
> libnspr4-0d-dbg \
> libpango1.0-0-dbg \
> libcairo2-dbg \
> libc6-dbg
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help resolve the situation:

The following packages have unmet dependencies:
  firefox-3.0-dbgsym: Depends: firefox-3.0 (= 3.0+nobinonly-0ubuntu0.8.04.1) but 3.0~rc1+nobinonly-0ubuntu0.8.04.1 is to be installed
  xulrunner-1.9-dbgsym: Depends: xulrunner-1.9 (= 1.9+nobinonly-0ubuntu0.8.04.1) but 1.9~rc1+nobinonly-0ubuntu1~8.04.2 is to be installed
E: Broken packages
$

Changed in firefox-3.0:
status: Incomplete → New
Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 238775] Re: Firefox randomly and silently exits

On Thu, Jun 12, 2008 at 05:18:52AM -0000, Tristan Schmelcher wrote:
> I am unable to install the required dbgsym packages. They appear to have
> a bad dependency version string:
>
> $ sudo apt-get install firefox-3.0-dbgsym \
> > xulrunner-1.9-dbgsym \
> > libgtk2.0-0-dbg \
> > libnss3-0d-dbgsym \
> > libnspr4-0d-dbg \
> > libpango1.0-0-dbg \
> > libcairo2-dbg \
> > libc6-dbg
> Reading package lists... Done
> Building dependency tree
> Reading state information... Done
> Some packages could not be installed. This may mean that you have
> requested an impossible situation or if you are using the unstable
> distribution that some required packages have not yet been created
> or been moved out of Incoming.
> The following information may help resolve the situation:
>
> The following packages have unmet dependencies:
> firefox-3.0-dbgsym: Depends: firefox-3.0 (= 3.0+nobinonly-0ubuntu0.8.04.1) but 3.0~rc1+nobinonly-0ubuntu0.8.04.1 is to be installed
> xulrunner-1.9-dbgsym: Depends: xulrunner-1.9 (= 1.9+nobinonly-0ubuntu0.8.04.1) but 1.9~rc1+nobinonly-0ubuntu1~8.04.2 is to be installed
> E: Broken packages
> $
>
Downgrade to 3.0~rc1 and 1.9~rc1 .... (e.g. from
hardy-updates). unfortunately there are no dbgsym packages for
-proposed.

 - Alexander

Revision history for this message
Adelino (adelinojoc) wrote :

I seem to have the same problem.. On of such sites wich make it silently exit is www.meebo.com

Revision history for this message
Marlon Cisternas Milla (mcisternas-deactivatedaccount) wrote :

I can confirm this bug in my Firefox 3 and Hardy Heron 8.04.1 but this happens when I see videos in YouTube and Google.

$ apt-cache policy flashplugin-nonfree
flashplugin-nonfree:
  Instalados: 9.0.124.0ubuntu2
  Candidato: 9.0.124.0ubuntu2
  Tabla de versión:
 *** 9.0.124.0ubuntu2 0
        500 http://cl.archive.ubuntu.com hardy/multiverse Packages
        100 /var/lib/dpkg/status
$

Firefox:

$ sudo apt-cache policy firefox
firefox:
  Instalados: 3.0+nobinonly-0ubuntu0.8.04.1
  Candidato: 3.0+nobinonly-0ubuntu0.8.04.1
  Tabla de versión:
 *** 3.0+nobinonly-0ubuntu0.8.04.1 0
        500 http://cl.archive.ubuntu.com hardy-updates/main Packages
        100 /var/lib/dpkg/status
     3.0~b5+nobinonly-0ubuntu3 0
        500 http://cl.archive.ubuntu.com hardy/main Packages

Thanks..

Revision history for this message
John Vivirito (gnomefreak) wrote :

Marlon Cisternas Milla wrote:
> I can confirm this bug in my Firefox 3 and Hardy Heron 8.04.1 but this
> happens when I see videos in YouTube and Google.
>
> $ apt-cache policy flashplugin-nonfree
> flashplugin-nonfree:
> Instalados: 9.0.124.0ubuntu2
> Candidato: 9.0.124.0ubuntu2
> Tabla de versión:
> *** 9.0.124.0ubuntu2 0
> 500 http://cl.archive.ubuntu.com hardy/multiverse Packages
> 100 /var/lib/dpkg/status
> $
>
> Firefox:
>
> $ sudo apt-cache policy firefox
> firefox:
> Instalados: 3.0+nobinonly-0ubuntu0.8.04.1
> Candidato: 3.0+nobinonly-0ubuntu0.8.04.1
> Tabla de versión:
> *** 3.0+nobinonly-0ubuntu0.8.04.1 0
> 500 http://cl.archive.ubuntu.com hardy-updates/main Packages
> 100 /var/lib/dpkg/status
> 3.0~b5+nobinonly-0ubuntu3 0
> 500 http://cl.archive.ubuntu.com hardy/main Packages
>
> Thanks..
>
>
everyone other than original reporter should have filied their own bugs
since it is a crash bug. You have a separate issue since reporter
doesnt crash only on videos please file a new bug and feel free to try
the apport instructions that i left later in this post.

> I have a Dell XPS M1710 laptop with a pure, up-to-date Hardy 32-bit
> installation. When using Firefox it will sometimes silently exit for
> no apparent reason, as if it crashed, except that apport is not
> triggered and there is no crash file in /var/crash. Upon restarting it
> I get the standard "Start New Session / Restore Session" dialog,
> indicating it was definitely irregular termination. The bug occurs
> about once every few days.
>
> Let me know what I should do to gather more information.
>
apport isnt enabled by default in a released version of Ubuntu.
To enable apport please use your favorite editor in place of the word
editor in the following command
sudo editor /etc/default/apport
on the second line of that file you will see enable=0 change the 0 to a
1 save and reboot pc. now try to reproduce crash and you should atleast
get a report left in /var/crash if you double click it apport will send
it and it will file a new bug (this is good to do) so that LP can
retrtace your crash log to give us the issue. this is much easier than
obtaining a backtrace but you can do either.

That should go for everyone that sees a crash.

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

Revision history for this message
John Vivirito (gnomefreak) wrote :

Adeline wrote:
> I seem to have the same problem.. On of such sites wich make it
> silently exit is www.meebo.com
PLease follow the instructions to obtain a crash report either using
apport or the link
https://wiki.ubuntu.com/MozillaTeam/Bugs#head-c576e78d92cb3c959c271158b6ace98be835de83
<https://wiki.ubuntu.com/MozillaTeam/Bugs#head-c576e78d92cb3c959c271158b6ace98be835de83>

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount) wrote :

We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance.

Revision history for this message
Tristan Schmelcher (tschmelcher) wrote :

I am already using Intrepid, but I can't remember whether this still happens or not. I'll update if I see it again.

Daniel T Chen (crimsun)
Changed in firefox-3.0:
status: Incomplete → Fix Released
Revision history for this message
Adelino (adelinojoc) wrote :

It's no longer happening on ubuntu 8.10 :)
Thanks

Regards

2009/1/19 Daniel T Chen <email address hidden>:
> ** Changed in: flashplugin-nonfree (Ubuntu)
> Sourcepackagename: firefox-3.0 => flashplugin-nonfree
> Status: Incomplete => Fix Released
>
> --
> Firefox randomly and silently exits
> https://bugs.launchpad.net/bugs/238775
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "flashplugin-nonfree" source package in Ubuntu: Fix Released
>
> Bug description:
> Binary package hint: firefox-3.0
>
> I have a Dell XPS M1710 laptop with a pure, up-to-date Hardy 32-bit installation. When using Firefox it will sometimes silently exit for no apparent reason, as if it crashed, except that apport is not triggered and there is no crash file in /var/crash. Upon restarting it I get the standard "Start New Session / Restore Session" dialog, indicating it was definitely irregular termination. The bug occurs about once every few days.
>
> Let me know what I should do to gather more information.
>
> $ lsb_release -rd
> Description: Ubuntu 8.04
> Release: 8.04
> $ apt-cache policy firefox
> firefox:
> Installed: 3.0~b5+nobinonly-0ubuntu3
> Candidate: 3.0~b5+nobinonly-0ubuntu3
> Version table:
> *** 3.0~b5+nobinonly-0ubuntu3 0
> 500 http://archive.ubuntu.com hardy/main Packages
> 100 /var/lib/dpkg/status
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Jun 9 23:21:14 2008
> DistroRelease: Ubuntu 8.04
> NonfreeKernelModules: nvidia
> Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu3
> PackageArchitecture: i386
> ProcEnviron:
> PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox-3.0
> Uname: Linux 2.6.24-18-generic i686
>

Revision history for this message
richard (richard-e-morton) wrote :

Hi,

I am having this issue on Intrepid on a thinkpad t60. it is a fairly fresh install with some medibuntu codecs, flash, vlc, eclipse and not much else installed.

I use firefox constantly and it has been crashing regularly whenever I have a few tabs open. more often if the pages have more active content in them. I have no addins enabled, I did have speeddial - but nothing else except flash.

 this is driving me insane!

what can I do to help track this issue down?

thanks

Richard

Revision history for this message
Vulpes (business-relations-kr) wrote :

I am having this issue as well, and I cannot narrow this down to anything. Sometimes it runs fine for hours with dozens of tabs and flash videos. Other times, it crashes with only one tab open, to a simple phpbb board. There seems to be no consistant way I can reproduce this

However, I have an added symptom where it sometimes just freezes up, and I have to force quit out of it.

Revision history for this message
Micah Gersten (micahg) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, according to this report, you are not using the most recent version of Firefox 3.0 for your Ubuntu release. Please upgrade to the most recent version and let us know if you are still having this issue. Thanks in advance.

Changed in firefox-3.0 (Ubuntu):
status: New → Incomplete
Revision history for this message
Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in firefox-3.0 (Ubuntu):
status: Incomplete → Invalid
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