USB HP OfficeJet G85 Doesn't Work In Hardy

[cheryl holmes]

Binary package hint: hplip

Hi,

re: USB HP OfficeJet G85 In Hardy 8.04

Ever since I installed this printer, it doesn't print or scan. When I try to print, the job goes to the printer, then it is thrown into "queue" (never printed) and I get a popup message that says "printer error" but no definition of the error. When I try to use Xane, I get an error with a LONG bunch of numbers that I can't copy and paste. It won't let me.

I noticed the printer is installed as "default" only for some reason as well. I cleaned the printer inkjets and printed a test page just fine, but it doesn't print any docs. I do have HPLIP installed. It doesn't seem to have an option to make in the "main printer" only "default"

Have tried turning it off and on, unplugging it and plugging it back in. Nothing.

It acts like a spooling issue on the printer end, but no idea why Xane doesn't work at all either.

Xane worked beautifully in Gutsy but the printer did the same thing as it does now except the problem was intermittant. It works just fine on Windoze. Can you help?

Thanks cheryl

[Pascal De Vuyst (pascal-devuyst)]

Thanks for your report.
Please provide the information described here: https://wiki.ubuntu.com/DebuggingPrintingProblems, including the output of the printingbuginfo script and your cups error_log.

[cheryl holmes (cherylholmes)]

Have no clue what to do with this new webpage, has a bunch of links but no clue what to do with them, which ones to use etc.....does anyone know what I'm supposed to do with these links? thanks cheryl

[cheryl holmes (cherylholmes)]

weird..the 1st website wasn't the one i am on now...

cheryl@cheryl-desktop:~$ $ lsmod | grep usb
bash: $: command not found
cheryl@cheryl-desktop:~$

cheryl@cheryl-desktop:~$ $ tail -f /var/log/messages
bash: $: command not found
cheryl@cheryl-desktop:~$

nothing logged so didn't have to do control c

cheryl@cheryl-desktop:~$ $ lpinfo -v
bash: $: command not found
cheryl@cheryl-desktop:~$

here's the entire print out...note printer is recognized and throws everything into queue w/o printing...c

cheryl@cheryl-desktop:~$ $ lsmod | grep usb
bash: $: command not found
cheryl@cheryl-desktop:~$ $ tail -f /var/log/messages
bash: $: command not found
cheryl@cheryl-desktop:~$
cheryl@cheryl-desktop:~$ $ lpinfo -v
bash: $: command not found
cheryl@cheryl-desktop:~$ Edit /etc/apt/sources.list
bash: Edit: command not found
cheryl@cheryl-desktop:~$ deb http://users.fulladsl.be/spb1804/ hardy-printing bugtriage
bash: deb: command not found
cheryl@cheryl-desktop:~$ $ Edit /etc/apt/sources.list deb http://users.fulladsl.be/spb1804/ hardy-printing bugtriage
bash: $: command not found
cheryl@cheryl-desktop:~$ $ sudo apt-get update
bash: $: command not found
cheryl@cheryl-desktop:~$
cheryl@cheryl-desktop:~$ $ sudo apt-get install printingbuginfo
bash: $: command not found
cheryl@cheryl-desktop:~$ $ printingbuginfo
bash: $: command not found
cheryl@cheryl-desktop:~$ $ sudo printingbuginfo -u
bash: $: command not found
cheryl@cheryl-desktop:~$
,

[Pascal De Vuyst (pascal-devuyst)]

Obviously you don't need to type the dollar sign since that represents the command line prompt, please provide the information again without putting the dollar sign in front of each command.

[cheryl holmes (cherylholmes)]

I didn't know not to type the $ in...sorry..I typed it exactly as it was shown. Here's the report you requested. I hope it helps! cheryl

cheryl@cheryl-desktop:~$ lsmod | grep usb
usblp 15872 0
usbcore 146028 3 usblp,uhci_hcd
cheryl@cheryl-desktop:~$ tail -f /var/log/messages
May 17 13:14:33 cheryl-desktop -- MARK --
May 17 13:34:33 cheryl-desktop -- MARK --
May 17 13:54:33 cheryl-desktop -- MARK --
May 17 14:09:39 cheryl-desktop kernel: [238511.610168] usb 1-1: USB disconnect, address 3
May 17 14:09:39 cheryl-desktop kernel: [238511.610411] usblp0: removed
May 17 14:09:39 cheryl-desktop kernel: [238511.881999] usb 1-1: new full speed USB device using uhci_hcd and address 4
May 17 14:09:39 cheryl-desktop kernel: [238512.061976] usb 1-1: configuration #1 chosen from 1 choice
May 17 14:09:39 cheryl-desktop kernel: [238512.069951] usblp0: USB Bidirectional printer dev 4 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
May 17 14:09:47 cheryl-desktop kernel: [238519.546227] usb 1-1: USB disconnect, address 4
May 17 14:09:47 cheryl-desktop kernel: [238519.546560] usblp0: removed
May 17 14:10:09 cheryl-desktop kernel: [238542.337811] usb 1-2: new full speed USB device using uhci_hcd and address 5
May 17 14:10:10 cheryl-desktop kernel: [238542.517859] usb 1-2: configuration #1 chosen from 1 choice
May 17 14:10:10 cheryl-desktop kernel: [238542.534755] usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
May 17 14:10:10 cheryl-desktop kernel: [238542.812481] usblp0: nonzero read bulk status received: -84
May 17 14:10:10 cheryl-desktop kernel: [238542.841609] usb 1-2: USB disconnect, address 5
May 17 14:10:10 cheryl-desktop kernel: [238542.841943] usblp0: removed
May 17 14:10:10 cheryl-desktop kernel: [238543.081416] usb 1-2: new full speed USB device using uhci_hcd and address 6
May 17 14:10:10 cheryl-desktop kernel: [238543.261326] usb 1-2: configuration #1 chosen from 1 choice
May 17 14:10:10 cheryl-desktop kernel: [238543.300275] usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
May 17 14:10:11 cheryl-desktop kernel: [238543.833047] usb 1-2: USB disconnect, address 6
May 17 14:10:11 cheryl-desktop kernel: [238543.833378] usblp0: removed
May 17 14:10:11 cheryl-desktop kernel: [238544.073065] usb 1-2: new full speed USB device using uhci_hcd and address 7
May 17 14:10:11 cheryl-desktop kernel: [238544.252665] usb 1-2: configuration #1 chosen from 1 choice
May 17 14:10:11 cheryl-desktop kernel: [238544.260613] usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
lpinfo -v
$lpinfo -v

[Pascal De Vuyst (pascal-devuyst)]

Please provide the complete information as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems, including the output of the printingbuginfo script and your cups error_log.

[cheryl holmes (cherylholmes)]

I don't have an idea what you're talking about Pascal. I'm only a user and not an engineer. I want to do whatever I can to help resolve this, but I need someone to explain things to me, not just say do this, do that because I don't know how to do what you're asking. I sent the info above that you requested. Are you asking me to do the same thing again?

Where do I get the CUPS error log? How do I get it? The info I sent above ..is this what you're asking for? cheryl
here it is again..

cheryl@cheryl-desktop:~$ lsmod | grep usb
usblp 15872 0
usbcore 146028 3 usblp,uhci_hcd
cheryl@cheryl-desktop:~$ tail -f /var/log/messages
May 17 13:14:33 cheryl-desktop -- MARK --
May 17 13:34:33 cheryl-desktop -- MARK --
May 17 13:54:33 cheryl-desktop -- MARK --
May 17 14:09:39 cheryl-desktop kernel: [238511.610168] usb 1-1: USB disconnect, address 3
May 17 14:09:39 cheryl-desktop kernel: [238511.610411] usblp0: removed
May 17 14:09:39 cheryl-desktop kernel: [238511.881999] usb 1-1: new full speed USB device using uhci_hcd and address 4
May 17 14:09:39 cheryl-desktop kernel: [238512.061976] usb 1-1: configuration #1 chosen from 1 choice
May 17 14:09:39 cheryl-desktop kernel: [238512.069951] usblp0: USB Bidirectional printer dev 4 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
May 17 14:09:47 cheryl-desktop kernel: [238519.546227] usb 1-1: USB disconnect, address 4
May 17 14:09:47 cheryl-desktop kernel: [238519.546560] usblp0: removed
May 17 14:10:09 cheryl-desktop kernel: [238542.337811] usb 1-2: new full speed USB device using uhci_hcd and address 5
May 17 14:10:10 cheryl-desktop kernel: [238542.517859] usb 1-2: configuration #1 chosen from 1 choice
May 17 14:10:10 cheryl-desktop kernel: [238542.534755] usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
May 17 14:10:10 cheryl-desktop kernel: [238542.812481] usblp0: nonzero read bulk status received: -84
May 17 14:10:10 cheryl-desktop kernel: [238542.841609] usb 1-2: USB disconnect, address 5
May 17 14:10:10 cheryl-desktop kernel: [238542.841943] usblp0: removed
May 17 14:10:10 cheryl-desktop kernel: [238543.081416] usb 1-2: new full speed USB device using uhci_hcd and address 6
May 17 14:10:10 cheryl-desktop kernel: [238543.261326] usb 1-2: configuration #1 chosen from 1 choice
May 17 14:10:10 cheryl-desktop kernel: [238543.300275] usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
May 17 14:10:11 cheryl-desktop kernel: [238543.833047] usb 1-2: USB disconnect, address 6
May 17 14:10:11 cheryl-desktop kernel: [238543.833378] usblp0: removed
May 17 14:10:11 cheryl-desktop kernel: [238544.073065] usb 1-2: new full speed USB device using uhci_hcd and address 7
May 17 14:10:11 cheryl-desktop kernel: [238544.252665] usb 1-2: configuration #1 chosen from 1 choice
May 17 14:10:11 cheryl-desktop kernel: [238544.260613] usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
lpinfo -v
$lpinfo -v

[Pascal De Vuyst (pascal-devuyst)]

You only send the output of the first 2 commands:
$ lsmod | grep usb
$ tail -f /var/log/messages
You did not provide the rest of the information, the following is still missing:
$ lpinfo -v
the output of the printingbuginfo script
your cups error_log

> Where do I get the CUPS error log? How do I get it?
It is described in https://wiki.ubuntu.com/DebuggingPrintingProblems

[cheryl holmes (cherylholmes)]

Pascal, I did provide the lpinfo-v info...NOTHING came back when I entered that in the terminal. I just tried it again, still nothing comes back. I don't know what that means. Please see above...

I just entered it again after doing all the stuff below..this is what came back this time..previously, nothing came back...

cheryl@cheryl-desktop:~$ lpinfo -v

network socket
network beh
direct hal:///org/freedesktop/Hal/devices/usb_device_3f0_211_SGG22E1ST6VL_if0_printer_SGG22E1ST6VL
direct hpfax
direct usb://HP/OfficeJet%20G85?serial=SGG22E1ST6VL
direct hp:/usb/OfficeJet_G85?serial=SGG22E1ST6VL
network http
network ipp
network lpd
direct parallel:/dev/lp0
file cups-pdf:/
direct ptal
direct scsi
network smb
cheryl@cheryl-desktop:~$
cheryl@cheryl-desktop:~$ lpinfo -v
network socket
network beh
direct hal
direct hpfax
direct hp:/usb/OfficeJet_G85?serial=SGG22E1ST6VL
network http
network ipp
network lpd
direct parallel:/dev/lp0
file cups-pdf:/
direct ptal
direct scsi
network smb
cheryl@cheryl-desktop:~$

Ok, I did do what it said to "save the files" for debugging. I don't know how to access the debugging files now tho to send them to you. I did try to print something like the website said to do and the docs are in queue (not printing). I did enter this command in terminal after doing all this like it said and got nothing back either.

here's what the terminal said

cheryl@cheryl-desktop:~$ /var/log/cups/error_log
bash: /var/log/cups/error_log: Permission denied
cheryl@cheryl-desktop:~$

How do I access the debugging logs to attach them here Pascal?
Thanks cheryl

[Greg Grossmeier (greg.grossmeier)]

Hi Cheryl,

Have you upgraded to Intrepid (Ubuntu 8.10)? If so, does this printer work now?
If you have not upgraded to Intrepid, I would suggest doing so. See the instructions here: http://www.ubuntu.com/getubuntu/upgrading

[angelofdeath003 (nickmadd)]

I can confirm that this issue is still present in 9.10 Karmic.

[AJenbo (ajenbo)]

I Can also confirm this for 9.10

[AJenbo (ajenbo)]

The scanner works fine

$ lsmod | grep usb
usblp 15136 0
usbhid 43968 0

$ tail -f /var/log/messages
Dec 29 09:05:49 ronalds kernel: [ 7337.040367] usb 7-2: USB disconnect,
address 2
Dec 29 09:05:49 ronalds kernel: [ 7337.040671] usblp0: removed
Dec 29 09:05:49 ronalds udev-configure-printer: Disabled printer
ipp://localhost:631/printers/OfficeJet-G85 as the corresponding device
was unplugged or turned off
Dec 29 10:05:55 ronalds kernel: [10943.410097] usb 7-2: new full speed
USB device using uhci_hcd and address 3
Dec 29 10:05:55 ronalds kernel: [10943.597246] usb 7-2: configuration #1
chosen from 1 choice
Dec 29 10:05:55 ronalds kernel: [10943.604186] usblp0: USB Bidirectional
printer dev 3 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
Dec 29 10:05:59 ronalds udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/OfficeJet-G85
Dec 29 18:29:16 ronalds kernel: [41143.790127] usb 7-2: USB disconnect,
address 3
Dec 29 18:29:16 ronalds kernel: [41143.790346] usblp0: removed
Dec 29 18:29:16 ronalds udev-configure-printer: Disabled printer
ipp://localhost:631/printers/OfficeJet-G85 as the corresponding device
was unplugged or turned off
Dec 29 18:30:34 ronalds kernel: [41222.260089] usb 7-2: new full speed
USB device using uhci_hcd and address 4
Dec 29 18:30:34 ronalds kernel: [41222.447235] usb 7-2: configuration #1
chosen from 1 choice
Dec 29 18:30:34 ronalds kernel: [41222.456799] usblp0: USB Bidirectional
printer dev 4 if 0 alt 0 proto 3 vid 0x03F0 pid 0x0211
Dec 29 18:30:37 ronalds udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/OfficeJet-G85
^C

$ lpinfo -v
direct scsi
network lpd
network http
network ipp
network smb
network socket
network beh
direct usb://HP/OfficeJet%20G85?serial=SGG29E0KCZVL
direct hp:/usb/OfficeJet_G85?serial=SGG29E0KCZVL
direct hpfax

[AJenbo (ajenbo)]

There are no stuck jobs in the print queue.

We will try an add some apport data, but LP keeps giving an error when we attempt to upload the report.

[AJenbo (ajenbo)]

Here's the log from the truble shooting guide (system->administration->printing->help->trubelshoot).

Here is the part that looks a little odd to me

               'D [29/Dec/2009:19:46:13 +0100] Get-Jobs ipp://localhost/printers/',
               'D [29/Dec/2009:19:46:13 +0100] [Job 1] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 2] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 3] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 4] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 5] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 6] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 7] Loading attributes...',
               'D [29/Dec/2009:19:46:13 +0100] [Job 8] Loading attributes...',

Also there was no "hplip_output" section.

[AJenbo (ajenbo)]

Some progress

1: Change the Device-URI from USB to HPLIP
2: Change the Model to "HP OfficeJet G85 CUPS+Gutenprint v5.2.4 [en]"
5: Print a test page
6: Turn the printer off and back on

This made it print out one test page, and then nothing :/

[vivibruun (vivibruun)]

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat: device for OfficeJet-G85: usb://HP/OfficeJet%20G85?serial=SGG29E0KCZVL
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Package: cups 1.4.1-5ubuntu2.1
PackageArchitecture: amd64
Papersize: a4
PpdFiles: OfficeJet-G85: HP Officejet g85 hpijs, 3.9.8
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic root=UUID=f35fa12e-c3f0-44b3-ad0f-c2dafca8b1a0 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=da_DK.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
Uname: Linux 2.6.31-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/19/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.50
dmi.board.name: G43Twins-FullHD
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.50:bd02/19/2009:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnG43Twins-FullHD:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

[AJenbo (ajenbo)]

Ok found a workaround to get this crap to work.

1: Add printer (the usb://HP/OfficeJet, not the hp:/usb/OfficeJet)

2: turn off the printer, turn on the printer

3: run sudo /etc/init.d/cups restart

After that it seams to always print, but we haven't attempted restarting the computer yet.

[AJenbo (ajenbo)]

The printer has been working mostly flawlesly since i did this, odd that it wasn't enough to just reboot after the instalation but there you go.

I still considere this a bug, but now there is a work around.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Thomas Hotz (thotz-deactivatedaccount)]

Is this bug still valid? Which package does this bug affect? Thank you for telling me!

[Phillip Susi (psusi)]

Hardy has reached end of life, and this package is not present in later releases. Closing all related bugs.

[gf (gf-interlinks-deactivatedaccount)]

Hello Cheryl,
Thank you for submitting this bug and reporting a problem with the hplip package. You made this bug report in 2008 and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 229825
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

[Launchpad Janitor (janitor)]

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]