Neopets drawing problem in firefox.

[Rich]

Binary package hint: firefox-3.0

I play games on neopets.com regularly. When I try to start most of the games, the window that surrounds the startup screen is too small. The start buttons at the bottom of the picture are not visible or clickable. It's not possible to play most of the games I tried. Specific games that couldn't be started are: Roodoku, Word Poker, and Goparokko.

Description: Ubuntu 8.04
Release: 8.04

firefox:
  Installed: 3.0~b5+nobinonly-0ubuntu3
  Candidate: 3.0~b5+nobinonly-0ubuntu3
  Version table:
 *** 3.0~b5+nobinonly-0ubuntu3 0
        500 http://us.archive.ubuntu.com hardy/main Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
Architecture: i386
Date: Sat May 10 21:00:40 2008
DistroRelease: Ubuntu 8.04
NonfreeKernelModules: nvidia
Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu3
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-16-generic i686

[Kyle Shockey (kyle205)]

I can see everything on the flash document fine. What plugin are you using for flash?

[Kyle Shockey (kyle205)]

Sorry about that, didn't see the attachment.
I am using Shockwave 9.0 r124. Try upgrading.

[Rich (richardralston)]

Thanks for the suggestion. I tried to update from the Adobe site but none of the downloads worked. Any suggestions on how to get the update?

[Kyle Shockey (kyle205)]

Download the tar.gz file attached, and extract it to your desktop.

Open a terminal, and type 'cd Desktop'. Then type 'cd install_flash_player_9_linux'

You should be in the folder that you extracted the install files to.

Now, type "./flashplayer-installer", and follow the instructions.

Let me know if this does not work.

[Rich (richardralston)]

No joy. I'd tried that before with no luck. Taking a look at the Mozilla plugins directory there's a different flash library. It's called: flashplugin-alternative.so
The file you suggested is trying to install libflashplayer.so but not finding an existing one and not handling that too well. It thinks I'm giving it the wrong directory.

Replacing the current with the new seems to be the thing to do but I'm not sure how to do that so things will be setup correctly.

Thanks for the help!

[Matthew Tighe (tighem)]

Go to add/remove componets from the Ubuntu menu. Search for flash and make sure swfdec, gnash, and Adode Flash are uninstalled. You may want to manually remove the file you see as well once this is done.

Firefox should be closed while doing this. Now restart Firefox and go to a site like www.youtube.com. It should complain about missing plugins. Click on that message. If you are running the default version of FF that ships with Ubuntu it should give you an option to install Adobe Flash for Gnash. Install Adobe Flash. Restart FF and go to flash enabled site to verify it is working.

Gnash may not be compatible with neopets.com and I think you have it installed.

[Alexander Sack (asac)]

On Mon, May 19, 2008 at 11:16:59PM -0000, Matthew Tighe wrote:
> Go to add/remove componets from the Ubuntu menu. Search for flash and
> make sure swfdec, gnash, and Adode Flash are uninstalled. You may want
> to manually remove the file you see as well once this is done.
>
> Firefox should be closed while doing this. Now restart Firefox and go to
> a site like www.youtube.com. It should complain about missing plugins.
> Click on that message. If you are running the default version of FF that
> ships with Ubuntu it should give you an option to install Adobe Flash
> for Gnash. Install Adobe Flash. Restart FF and go to flash enabled site
> to verify it is working.
>
> Gnash may not be compatible with neopets.com and I think you have it
> installed.
>

This isnt a bug. If one doesnt know how to properly install flash,
please point to the forums

 status invalid

 - Alexander

[Rich (richardralston)]

Nice customer service... so much in the spirit of Ubuntu.

Since it installed the flash itself and it was some weird version that didn't work, I contend it is a bug. Doesn't matter, I went back to Firefox 2 and things are working now.

You might consider working for Microsoft. Your attitude seems perfect.

----- Original Message ----
From: Alexander Sack <email address hidden>
To: <email address hidden>
Sent: Monday, May 26, 2008 5:06:02 AM
Subject: Re: [Bug 229161] Re: Neopets drawing problem in firefox.

On Mon, May 19, 2008 at 11:16:59PM -0000, Matthew Tighe wrote:
> Go to add/remove componets from the Ubuntu menu. Search for flash and
> make sure swfdec, gnash, and Adode Flash are uninstalled. You may want
> to manually remove the file you see as well once this is done.
>
> Firefox should be closed while doing this. Now restart Firefox and go to
> a site like www.youtube.com. It should complain about missing plugins.
> Click on that message. If you are running the default version of FF that
> ships with Ubuntu it should give you an option to install Adobe Flash
> for Gnash. Install Adobe Flash. Restart FF and go to flash enabled site
> to verify it is working.
>
> Gnash may not be compatible with neopets.com and I think you have it
> installed.
>

This isnt a bug. If one doesnt know how to properly install flash,
please point to the forums

status invalid

- Alexander

** Changed in: firefox-3.0 (Ubuntu)
       Status: New => Invalid

--
Neopets drawing problem in firefox.
https://bugs.launchpad.net/bugs/229161
You received this bug notification because you are a direct subscriber
of the bug.

[Alexander Sack (asac)]

On Tue, May 27, 2008 at 02:00:30AM -0000, Rich wrote:
> Nice customer service... so much in the spirit of Ubuntu.
>
> Since it installed the flash itself and it was some weird version that
> didn't work, I contend it is a bug. Doesn't matter, I went back to
> Firefox 2 and things are working now.
>
> You might consider working for Microsoft. Your attitude seems perfect.
>

The bug tracking system is not a primary support channel for
users. Its there to increase the quality of the distributions by
allowing developers to gather information from users that are willing
to help by reporting problems and providing information.

We have other support channels where users can get help for their
specific issues. The bug tracking system is not suitable for that.

 - Alexander

[Rich (richardralston)]

Vanilla install. Display issue on a web site my wife previously used successfully. Seemed like a bug to me. My mistake.

----- Original Message ----
From: Alexander Sack <email address hidden>
To: <email address hidden>
Sent: Monday, June 2, 2008 5:17:32 PM
Subject: Re: [Bug 229161] Re: Neopets drawing problem in firefox.

On Tue, May 27, 2008 at 02:00:30AM -0000, Rich wrote:
> Nice customer service... so much in the spirit of Ubuntu.
>
> Since it installed the flash itself and it was some weird version that
> didn't work, I contend it is a bug. Doesn't matter, I went back to
> Firefox 2 and things are working now.
>
> You might consider working for Microsoft. Your attitude seems perfect.
>

The bug tracking system is not a primary support channel for
users. Its there to increase the quality of the distributions by
allowing developers to gather information from users that are willing
to help by reporting problems and providing information.

We have other support channels where users can get help for their
specific issues. The bug tracking system is not suitable for that.

- Alexander

--
Neopets drawing problem in firefox.
https://bugs.launchpad.net/bugs/229161
You received this bug notification because you are a direct subscriber
of the bug.

[Alexander Sack (asac)]

On Wed, Jun 04, 2008 at 04:01:35AM -0000, Rich wrote:
> Vanilla install. Display issue on a web site my wife previously used
> successfully. Seemed like a bug to me. My mistake.

Thanks. You're welcome.

 - Alexander