Evolution 2.22.1 on Hardy can not send JPEG attachment

[Tien Nguyen]

Binary package hint: evolution

Everytime I send an e-mial with JPEG image attached, the send failed.
Here is the text inside error dialog:
=========
Error while performing operation.

DATA command failed: Connection timed out: mail not sent
============

Only happen if I attached a JPEG file. Other file type attachment went out fine.

ProblemType: Bug
Architecture: i386
Date: Fri May 2 11:36:04 2008
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/evolution
NonfreeKernelModules: nvidia
Package: evolution 2.22.1-0ubuntu3
PackageArchitecture: i386
ProcEnviron:
 PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evolution
Uname: Linux 2.6.24-16-generic i686

[Pedro Villavicencio (pedro)]

thanks for the report, can you run evolution from the command line as: CAMEL_DEBUG=all evolution >& evo.log and attach that log to the report? Also is this reproducible with another new user created on your system? thanks.

[Tien Nguyen (tienhn)]

Here is the extracted portion of the evolution log pertain to the problem of sending JPEG image via GMAIL.
=======
received: 250-mx.google.com at your service, [76.211.118.162]
received: 250-SIZE 28311552
received: 250-8BITMIME
received: 250-AUTH LOGIN PLAIN
received: 250 ENHANCEDSTATUSCODES
sending : AUTH LOGIN^M
received: 334 Vfdsjkl54WU6
sending : dGllbmhu^M
received: 334 23fjdsk2cmQ6
sending : Y2FtZXJhMTIz^M
received: 235 2.7.0 Accepted
sending : MAIL FROM:<email address hidden>^M
received: 250 2.1.0 OK
sending : RCPT TO:<email address hidden>^M
received: 250 2.1.5 OK
sending : DATA^M
received: 354 Go ahead
ype: text/html; charset=utf-8
    content class: CamelDataWrapper
    content mime-type: text/html; charset=utf-8
  class: CamelMimePart
  mime-type: image/jpeg; name=2006-08-Miami-019.JPG
  content class: CamelDataWrapper
  content mime-type: image/jpeg; name=2006-08-Miami-019.JPG
< b1798b90 >
CamelException.setv(0xb179826c, 2, 'DATA command failed: Connection timed out: mail not sent')
========================

[Tien Nguyen (tienhn)]

Another comments I want to add is I set up Thunderbird account and it can send attachment without any problem.

[Tien Nguyen (tienhn)]

@Pedro,
Per your request, I ran evolution 2.22.1 on a brand new account on the same computer. Still the same problem. As soon as I attached an JPEG image, the message never get deliver with the same error.

On another hand, Evolution 2.12.1 deliver the same e-mail just fine. I have Gusty with Evolution 2.12.1 on the same network and it is sending mail with attachment OK.

[Sebastien Bacher (seb128)]

is your connexion slow? do you have the issue on any jpg image or can you send a smaller one? could be a timeout because it's taking some time to do the sending

[Tien Nguyen (tienhn)]

@Sebastien

1/ Any JPEG would have the problem, large or small. No JPEG attachment, no problem.
2/ My connection is DSL with 378Kbps upstream.
3/ As I said, it works fine with evolution 2.12.1 and Thunderbird, on the same network.

[Liversmudge (ben-elman)]

Hi.

I have the same issue, but I have this with ANY attachment, not just JPEGs

This happend after an update for Hardy.

Ben

[OlaJi (ola-jirlow)]

Hi,

I have the same issue (Evolution 2.22.1) when trying to send two large documents (appr 2MB each) in a mail. Only, when Evolution fails it seems that my wireless network connection fails, I lose connection to the wireless AP.

Ola

[Pedro Villavicencio (pedro)]

may someone experiencing the issue send this upstream? for forwarding instructions please have a look to https://wiki.ubuntu.com/Bugs/Upstream/GNOME ; leaving as incomplete until that, thanks.

[Tien Nguyen (tienhn)]

I also can confirm that this is not only effect JPEG attachment but other attachments as well.

[Tien Nguyen (tienhn)]

I just did: http://bugzilla.gnome.org/show_bug.cgi?id=536431
Hope this help some how.

On Mon, 2008-06-02 at 14:04 +0000, Pedro Villavicencio wrote:

> may someone experiencing the issue send this upstream? for forwarding
> instructions please have a look to
> https://wiki.ubuntu.com/Bugs/Upstream/GNOME ; leaving as incomplete
> until that, thanks.
>

[Pedro Villavicencio (pedro)]

great, thanks you, linking the report.

[OlaJi (ola-jirlow)]

With the latest update to 2.22.2 the problem has disappeared for me.

Ola

[Tien Nguyen (tienhn)]

Not really, still happen for me. It is always intermitent.
:(

[caspar_wrede (caspar-wrede)]

I have the same problem.

Standard Hardy install. Evolution version 2.22.3.1

Using WLAN for internet access.

[darnielng (hyng8862)]

Hi,

I confirm too with Caspar, Tien & Olaji.

Here is my scenario.

1. Environment
- Hardy 2.6.24-20
- Evolution 2.22.3.1
- SMTP 587

2. Problem
- Unable able to send attachment in zip format create by archive manager which is only 2MB in size.

FYI.
The above are Intermittent didn't work since yesterday 23 July 2008 with kernel 2.6.24-19. So this not related to the kernel.

Evolution was able to send an email if without any attachments.

Thank you.
Darniel Ng

[caspar_wrede (caspar-wrede)]

It happens when I am using Gmail as an SMTP server.

In the gnome bug report (linked above by Tien Nguyen) someone else also mentioned Gmail.

[Ernie Canlas (canlas-e)]

Hi everyone,

I don't know if this could be the fix or it just works for me.
It turns out that my problem is with my connection settings.

Problem before:
Ubuntu 8.10
Kernel: 2.6.27-11-generic
Evolution 2.24.3
Using Gmail IMAP/SMTP
Connection: Modem/Router; PC has static IP.

Earlier I've tried to send e-mail w/ mp3(ring tone) attachment, about 250KB in size.
Error: 'DATA command failed: Connection timed out: mail not sent'.
Receiving mail is ok; Sending mail without attachment is ok;
Googling the net to find for possible fix but no luck. Aside form that problem,
I also notice that few websites are loading too slow or just loading forever.

Checked on my interface card and I've noticed that my MTU was set to 1500.
I edit the interfaces file, set MTU to 1492 and reboot my computer.
Go back to the website that has a problem loading and it works fine now :).
Launch Evolution and re-create email w/ attachment, VIOLA!!! the problem was fixed. :)

[Tien Nguyen (tienhn)]

That can not be (or should not be) the source of the problem. Because I know
that the problem did not happen for other applications and web mail
interface. The problem is intermitent so I think you just lucky for a moment
there. I gave up Evolution and went to ThunderBird and web mail.

That being said, one can't argue with success.

Cheers,

On Sat, Feb 7, 2009 at 1:48 AM, Ernie Canlas <email address hidden> wrote:

> Hi everyone,
>
> I don't know if this could be the fix or it just works for me.
> It turns out that my problem is with my connection settings.
>
> Problem before:
> Ubuntu 8.10
> Kernel: 2.6.27-11-generic
> Evolution 2.24.3
> Using Gmail IMAP/SMTP
> Connection: Modem/Router; PC has static IP.
>
> Earlier I've tried to send e-mail w/ mp3(ring tone) attachment, about 250KB
> in size.
> Error: 'DATA command failed: Connection timed out: mail not sent'.
> Receiving mail is ok; Sending mail without attachment is ok;
> Googling the net to find for possible fix but no luck. Aside form that
> problem,
> I also notice that few websites are loading too slow or just loading
> forever.
>
> Checked on my interface card and I've noticed that my MTU was set to 1500.
> I edit the interfaces file, set MTU to 1492 and reboot my computer.
> Go back to the website that has a problem loading and it works fine now :).
> Launch Evolution and re-create email w/ attachment, VIOLA!!! the problem
> was fixed. :)
>
> --
> Evolution 2.22.1 on Hardy can not send JPEG attachment
> https://bugs.launchpad.net/bugs/225846
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount)]

Closing the bug, since the original reporter moved away from evolution.

[Tien Nguyen (tienhn)]

Thanks Martin for closing this bug. I am sure that it disappeared by now.

My closing comment would be I actually move away from any type of local e-mail clients. Web mail clients looks much better every day and with off line support such as Gmail, there is no real reason to install huge app any more.

Cheers,