oofromtemplate lets OpenOffice 2.4 crash

[Michael Kreuzer]

Binary package hint: openoffice.org

Release: 8.04
Package: openoffice.org 2.4.0-3ubuntu6

Opening a new document of any kind using oofromtemplate worked till upgrade to OpenOffice 2.4 and Hardy heron

Opening a new document using oofromtemplate (not even using templates) causes OpenOffice to come into 'Document Recovery' due to an unexpected error. Opening new documents directly e.g. via oowriter works fine.
I can reproduce this behaviour on my desktop computer and on my laptop anytime.

Regards, Michael

[Yannick Lavoquer (yann-l)]

Release: 8.04
Package: openoffice.org 2.4.0-3ubuntu6

I confirm what Penulci wrote in his last paragraph. Same crash.
No output when launching "oofromtemplate" via Terminal

Is this enough to confirm this bug ?

[Miguelángel León (migueleonm)]

The same problem.

It crashes every time i try to open a template.

[Chris Cheney (ccheney)]

Does moving or removing ~/.openoffice.org2 correct the problem for you?

Thanks,

Chris Cheney

[Miguelángel León (migueleonm)]

Nop, removing the directory does not solve the problem. Thanks anyway.

[Chris Cheney (ccheney)]

Does installing the 'openoffice.org' metapackage resolve the problem? I can't reproduce this problem locally so I am guessing at things that might help. :-\

Chris

[Miguelángel León (migueleonm)]

No, same bug with metapackage installed.

[Yannick Lavoquer (yann-l)]

Since upgrade to OOo 1:2.4.1rc2~1ubuntu1, this problem doesn't occur.

[Miguelángel León (migueleonm)]

Same crash with the openoffice packages 1:2.4.1rc2~ubuntu1 and with the JRE packages 6b10-0ubuntu1. They are in the hardy-proposed repositories.

[Michael Kreuzer (penulci)]

Reinstalling the metapackage and removing ~/.openoffice.org2 does not solve the problem for me. These were the first attempts I took.
Currently I am running actual versions from hardy repository.
Can I provide you with some debugging info like strace output or similar?

[dadio (alexandrefarley)]

I have the same bug. What does Fix Commited mean again? How soon do you expect to have this fix available?

Thanks!

[David Bogner (davidbogner)]

Same bug on hardy 8.04 with latest installation on mac pro 8core

[Chris Cheney (ccheney)]

Dadio,

It is fixed or at least appears to be fixed to me after testing, in the hardy-proposed repo. It should be in hardy-updates within the next week or two.

Chris

[Steve Langasek (vorlon)]

Since one user has commented that the bug was not fixed for him with 1:2.4.1rc2~ubuntu1, I'm marking this as needing further verification before it should be considered resolved.

[Michael Kreuzer (penulci)]

Using 1:2.4.1-1ubuntu1 did not change behaviour (still crashing) when starting creating a new document with oofromtemplate.
strace does not give me any information.
If I may provide you with any additional debug information, I shall be pleased to do so asap.

[Henrik Nilsen Omma (henrik)]

Setting back to incomplete as we clearly don't have a handle on the cause. I've tested and cannot confirm the problem either on a clean install or an update to proposed.

Chris, any debugging info you can think of that would be useful? Would Apport catch this? (does a binary in fact crash?) If so, please try enabling Apport as described here: https://wiki.ubuntu.com/Testing/EnableProposed

[Chris Cheney (ccheney)]

Henrik,

Yea, enabling apport might give a useful crash report. I haven't been able to reproduce this problem either.

Chris

[Miguelángel León (migueleonm)]

How do i enable apport? When i click the apport icon form the menu it tries to open but nothing happen.

[Chris Cheney (ccheney)]

Migueleonm,

See above:

"If so, please try enabling Apport as described here: https://wiki.ubuntu.com/Testing/EnableProposed"

[dadio (alexandrefarley)]

I had made an upgrade from 7.10 to 8.04 and the bug was occurring as I mentioned earlier. But then I decided to reinstall 8.04 from scratch with a new user and after I installed all of the available upgrades, now the bug seems to be fixed on my system.

What kind of info do you need from my system to help resolve this issue if it is not resolved for some?

[Chris Cheney (ccheney)]

Does anyone still have this problem after upgrading to openoffice.org 1:2.4.1-1ubuntu2? I think it may have fixed this problem.

Thanks,

Chris

[Miguelángel León (migueleonm)]

I don't knowv (sadly) if the new update have fixed the bug. Fox "X" reason i did reinstall my ubuntu and the bug was fixed (without the update). My previous installation was from scratch and a had the bug, the new installation is from scratch too and i don't have the bug. Sorry for not report with apport the old problem. If the new update does not fix the problem someone can still activate the apport.

Conclusion in may case, problem solved... maybe the problem is caused by a previous update near the release date of 8.04.

[Miguelángel León (migueleonm)]

I don't knowv (sadly) if the new update have fixed the bug. Fox "X" reason i did reinstall my ubuntu and the bug was fixed (without the update). My previous installation was from scratch and a had the bug, the new installation is from scratch too and i don't have the bug. Sorry for not report with apport the old problem. If the new update does not fix the problem someone can still activate the apport.

Conclusion in my case, problem solved... maybe the problem is caused by a previous update near the release date of 8.04.

[Michael Kreuzer (penulci)]

I can say it did not for me, oofromtemplate still lets openoffice crash due to an unexpected error. Since I got a new computer I will do a new reinstall from the scratch within the next days on base of Ubuntu amd64.

Greetings, Michael

[Tito's (rcarrasco)]

still crash on openoffice.org 1:2.4.1-1ubuntu2

run oofromtemplate from console, click on Text document (or any option) and oo crash

system up to date as jul 3, 2008

[Tito's (rcarrasco)]

apport enabled as described in Testing/EnableProposed, but nothing happened.

sh -c 'kill -SEGV $$' show Segmentation fault message, but no application problem window appears

[Chris Cheney (ccheney)]

For people who are still having this problem does moving/removing ~/.openoffice.org2 resolve the problem?

Thanks,

Chris Cheney

[Tito's (rcarrasco)]

Nops, removing ~/.openoffice.org2 does not resolve the problem

[Arnaud Dessein (arnaud.dessein)]

Same problem here with 1:2.4.1-11ubuntu2 (Intrepid). Removing ~/.openoffice.org2 does not solve the problem.

I have made a duplicate report here https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/298337.

Thanks.

[trevor t (launch-etjt)]

Same problem with 2.4.1 on Intrepid.