update-manager crashes when started
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
ubuntu-advantage-tools (Ubuntu) |
New
|
Undecided
|
Unassigned | ||
update-manager (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
On Ubuntu 22.04.4 LTS the Update Manager crashes when started either from launcher or from terminal with the following traceback:
Traceback (most recent call last):
File "/usr/lib/
self.
File "/usr/lib/
self.
File "/usr/lib/
self.
File "/usr/lib/
self.
File "/usr/lib/
s = json.load(p.stdout)
File "/usr/lib/
return loads(fp.read(),
File "/usr/lib/
return _default_
File "/usr/lib/
obj, end = self.raw_decode(s, idx=_w(s, 0).end())
File "/usr/lib/
raise JSONDecodeError
json.decoder.
System: Ubuntu 22.04.4 LTS
Package version: update-manager: version 1:22.04.19
What is expected: for the program to run without crashing.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-
ProcVersionSign
Uname: Linux 6.1.0-1035-oem x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
Date: Sun Mar 17 21:06:44 2024
DistributionCha
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://
canonical-
InstallationDate: Installed on 2024-01-27 (50 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - somerville-
PackageArchitec
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=it_IT.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntu-
UpgradeStatus: No upgrade log present (probably fresh install)
apparmor_logs.txt:
cloud-id.txt-error: Invalid command specified 'cloud-id'.
livepatch-
uaclient.conf:
contract_url: https:/
log_level: debug
information type: | Private → Public |
Thanks, Giacomo Massa, for reporting this issue.
This traceback is the same as in https:/ /bugs.launchpad .net/ubuntu/ +source/ ubuntu- advantage- tools/+ bug/2058133 .
Could you please paste the output of `pro security-status --format=json`? See, https:/ /bugs.launchpad .net/ubuntu/ +source/ ubuntu- advantage- tools/+ bug/2058133/ comments/ 2 .